人寿保险销售决策支持系统的设计与实现

上海大学硕士学位论文人寿保险销售决策支持系统的设计与实现姓名：张胤杰申请学位级别：硕士专业：软件工程指导教师：辛明军20090501AflR14fl‘SMê‘Eat‘fl*Y‘#tIW:)4ans‘If‘flflflrjEnn‘flJ1tflLW‘fliflUflfl°nnimn‘-nWnneYac‘t3•1:I9Jffl°41LkflflêWflflYMfl1’#flfl*‘4tW4Y±flZ*‘Tfl1*°*fl(IItflWflX4f°fl7fifl‘Wfl*ny‘gnww‘êY‘WYIrIi‘flJH—‘t4+flItfl.tiifl±*(tiltABSTRACTInformationtechnologyisregardedasthelifelineofthefinancialindustry,overthepast10years,inChina,theinformationtechnologyofinsuranceindustryhasbeenintheacceleration.Thelargeinsurancecompanies,suchasthePeople’sInsuranceCompanyofChina,theLifeInsuranceCompanyofChina,thePingAnInsuranceCompanyofChina,andthenewsmallandmediuminsurancecompaniessparenoeffortininformationtechnology.Frombusinessdatatoknowledge-basedtechnology,thedevelopmentofdecisionsupportsystemthatbasedondatamininganddatawarehouse,inthenextfewyears,willbesoughtafterbyinsurancecompanies.Thisarticlefocusedonthedesignandimplementationofdecisionsupportsysteminlifeinsurancesales,andtheresearchofdecisionsupportsystemtechnology.BasedontheanalysisofdevelopmentstatusquoandtrendsofinsuranceindustryinformationtechnologyinChina,inthispaper,itputsforwardtheoveralldesignandimplementationofdecisionsupportsysteminlifeinsurancesales,thenthefamilyplansystemisintroducedasanexampleofdecisionsupportsysteminlifeinsurancesales.Inthispaper,themainresearchandinnovationsummarizedasfollows:1.BasedonthecurrentLifeinsurancebusinesssystem,itmakestheoveralldesignoflifedecisionsupportsysteminlifeinsurancesales,anditproposesthesystemframework.2.Accordingtothesystemframework,itputsforwardthedesignandimplementationoftheonlineanalyticalprocessingsystem,customerrelationshipmanagementsystemandsalesmanagementsystem.3.ThecustomerserviceandsupportfunctionsofCustomerrelationshipmanagementsystemisachievedasystemasthefamilyplansystem,throughthissystem,customerscanmakedecisiontobuyproducts.Keywords:decisionsupport,lifeinsurance,model,sales,familyplansystemVIZ}F4TII:j:ni(U)o.f;::°LI4W[O*2Y±E‘f’Lo’iy:y*‘‘lw11I.z.T)_VIo_w‘ic‘1‘LuIX4op(ft‘‘ç(fu1ujq‘-(J)()fSSai($)(()fWfé1ssue(S/D‘1iJS/wTp)ff/4S!A1s(MGU!IpU!)nOTA&WP)(sscu‘wis.ioddnsuoTsTp:jç‘i%j’080Y((SSGUIS(Si.ioddnsUOTSTp)UIqj‘‘z1£‘ILIW‘*f‘40624O0wLr‘(SScII)‘f[06oz‘9r08—OL2TO‘fI‘or’iiyrww‘*,SSU(SSU)(SIN‘UJSSUO!WUUOJUI‘WI08OLT0‘‘-J’OL—0921TOZ(dG‘U!SS01d1pMUOi1Dp)fZi1f409-0c4o‘£1°W}W‘I‘J1n‘)(2f‘WPJW‘4&‘I‘rnNT%ff44J‘1—ifJW’1*1WJ—WW*Jflfl‘WIWunn‘°rnnnntn‘wmnm‘wmmr‘fH4‘lfl*X°fltkW2‘YflflNflta‘VfltJS‘fuMfa3WcflcM,,*Fflt1i:Ii0WI(!1liUWWfttli°fl2EWfl‘Ufl‘*Wf)Ufl‘Wn7on’nr‘flttM±4I‘[±4L*flfl‘W—MfN‘Ffl*14‘WWkIfl‘i$fl**ZL4ê‘UILi’I4coot‘F4aflx)°WWD‘ê1flWP11‘êHf‘YW}fl0IMf(wfltVT.ioddnsuoisioap-onaqia(s4011)°(SSUSN‘uiaisXs“iYiI°fffMThflflY?1fl‘nfl‘1fl‘fliausanqFfl4flU(4WY(SSUS‘uiosAs4.Ioddnsuo!spap-3!4044U1Cs)!tZ°flf*flWM‘Wfl±WWflWfl‘tna*J**tdiSftfl:fl41Xt,Tiflt&**;4nVPflfl:4kflh4,4uflit3(t;tILaa!ZUflfl*RLLtTflFfl*II4V*1&LMt1*Ngflflw,anMfln1Rfl”—iSW)1fiJfl,&ttEUW*1’{fl”jfljfl’**&Wifl°YuflVfl4*’±3tiaiiat1ttni*-’3E1thTfliflfl*u1tt0—flh*t’9n1Hfl1U1Hfl?kfl*utflt4Nfl31±*flaflT{*RJrninrtuw—htntIflJbflTA&flflB,tTIflflnjtt&flNE*fl4k9Iifl,MWJflwjgH1“1fl”flWJL±Th*flJ4,MW4thth1MUfl*OkhTflWfltLCi1J1k4flHi,t)Jn—hkll**tINlltll’WJ4n*qM*flllflfl±0flflP9M*flt44YTcwnn+xfl‘nsreYn:9flzjfly(c)°flWW*1WUJfnrJV4fl‘tfl2flfflflzy‘yjtr:y(z)°±S4eYt‘LrY4Lckh1vi‘Inmaxz*:flfU):flfl&M2flU1UflITTci‘*fl?I‘_Jj{c‘nnmnwwnnffi‘*‘PWWUt(*WM*tWfl‘Wf9NWt‘flfltut‘*wnw‘tcfu‘flfl*1‘E(flflflWJIW‘41IflI3‘(flflfgTh‘JKfl}fl‘‘flYThfl*WS‘ftflhnn‘fl*4flflfl*U‘*fl‘(27fl°±L+fl‘&2tf‘flWW1FRWffUfW+‘fl±Wfl1I3fl*H‘WLUflW0afl‘*flfl1‘1’fltWTh‘fl*‘fl4Xfl[’uiIflfl4fl4zcWfl‘nynflW4flflflfl‘Nn‘flTh‘*Wt9$?TYL*°+‘LY.°L1f*‘f)UZ1°fJi_eY4}êY(17)‘o±rA(‘wt1ZflST*SY*TI.fl1**4—1fl9SSU‘flflflU?LJSWSSa‘Va*j•rc.w*nnnatiun÷nsfl‘t(4SIN*fl’fltflSSUSftflflflVII‘(fl$tMfl+flfl*flV3‘SflSfl*&1gIflssaLW(fl‘WK•1—1ffWSSMSSUMfl(SIN)nwnaIUflM*flt$HSSUflW$W4êcnlafM(flIflWfl*tfl)flfl‘(flWflflflfl)lt*fl‘(flfl1IY)e$Mt*da*WfiUW&+Efl*+E*flIRntr*nwmitBCSN*flsweaswaN3Vfl4Mflv/Ill.I8itw’arnwws1tbWflW*EflIZnnxnnns=a(çSww_nonw**tn‘1tn:flJfl(]UU)fliPcWflo_rnfl°Uflflrfl‘fl*‘W7’‘flWfl’’fl‘LUfl(flJ)TW*1‘flf?flWWmnqtii‘toflflfluf#Wfl(I,‘z:4flfl(U°J-Ydfl‘qfln¾Eflfl(cflfl‘[ff(‘Y‘flfk(tWffl4htfU°±1ThuQ11T‘Q:flffl1‘Wtk‘Qfflflfifl{t1Wfl—4Hcfl4ffi‘fl4flflflflfl°flflS‘U‘ffl4flfnnn°nnna5co*kflWflflfl°fl*1fltflfl+$I11fl1‘_w’Thfl°1MWtffl:MflmflflL*tflyr6°nmnn°4+Wf—Li#wi••S4++°mwmunx‘flW4Ev93Itfl‘YWSx%44‘YuJflJjY1PZifl‘Ewnan°flY43‘flt*Ht+—fl1‘*ountY‘W—XtJW*flflfl.r‘F3flmnLJw±W—L9i°‘WnWWM‘HflIt$fl°flDLkN4Jifl‘W!fl44‘W+-fl—3(Eff91Wflfli[fl‘fl9%flf‘flfl‘flflflittY°flfl[bj‘LiLflflY*mt*wrn]lDfl44‘Ufl-[ffiYfrifN°1fyCØfl‘?fnyfflltS4cflt’‘na‘nnia°nnwawnnutyfliVy’fl‘cctcitnoo:afl7(]NU)fl4fl()O(flfl)Mfln01°munan*mnra‘win°ntnt4kfl‘WdIg‘n°*ns‘flHfli4,1’*UPjiPfl‘4T*wmmiP*fl°fl4LIflHl*LIM‘Z+3fl34(‘*u-l4awfl.cfWWri°flWk‘W”rfl1‘W}‘1O(fl)fflflt‘nrrtinn#ojMflfl#flilfl‘44liV4}Y‘fl11i*Ifl‘iflWflflWifltJWdfl‘WW*(W‘WW&NLI1YflW3flflWWfUfltZE“‘t(I°t*tLflfl1ItYwwc‘nflitoN——u*aux‘flqih2AMJflUt2.4.11.4ittfl*Iffflflfl1t)Hti)flfl—ff—t#$flotW*U’JWIflflfflMffl,iflTiL0±Wflfltfltflb4th*flWifl,ifliWfl’flfl.Mt4fl’