HND-人力资源管理实务-4

CharacteristicsofAGBell’scallcentresFromahealthandsafetypointofview,thecallcentreindustryisdifferentfromotherofficeenvironment.Include:•Hot-desking•Electronicperformancemonitoringandtargets•Performanceappraisalsystems(linkedtoelectronicperformancemonitoring)•Limitedtaskvariation•Limitedautonomy–dependonthetypeofcallcentre•StaffforecastingBBeessttwwoorrkkHHaappppyyeennvviirroonnmmeennttImportanceofHealthandsafetyIntheAGBell,employeesarenecessarytopayattentiononthehealthandsafetyinformation.Theemployeesareourmostimportantasset.Workplacehealthandsafetyisensuredwherepersonsarefreefromdeath,injuryorillness,andfromtheriskofdeath,injuryorillnesscreatedbyworkplaces,workplaceactivitiesorspecifiedhigh-riskplant.Theworkforceofoursisdifferent,soweconsidermoreabouthealthandsafety.Inordertoensurealltheemployees’safetyandhealth,pleasepaymoreattentiontoourhealthandsafetyinformation.RightsandresponsibilityformanagersProvidingstatutoryposterwithbasicinformationhealth,safetyandwelfareandworkMakesureallworkplacesaresafeandwithnorisktohealthandthatregularinspectionsarecarriedout.humanresourcemanagersinAGBellcouldmakeinspectionstwiceadaysothatensurenoriskEnsurethatplantandmachineryaresafeandthatsafesystemsofworkaresetandfollowedtherearemoreelectronicdevicessuchastelephones,wiresinAGBell,managersshouldconsidersafetyproblemssuchaselectronic,fireproblems.AppendixEnsurethatpotentiallyhazardousarticlesaremoved,storedandusedsafelymanagersinAGBellshouldavoidmanualhandlingwithdangerousequipmentandreducerisksfromitProvideadequatewelfarefacilities(toilets,staffroomandrefreshmentfacilities)suchasAGBellmanagersshouldprovideWheelchairAccessibleProvidehealthandsafetyinformation,trainingandadequatesupervisionforallstaff.AGBellcouldmakehealthandsafetyintroductiontostaffsandrunpropertrainingtohelpstaffuseequipmentswhichhaverisks.Provideprotectiveclothingandsafetyequipmentasrequiredmanagersshouldmakespecialuniformtoavoidpotentialdanger.RightsandresponsibilitiesforemployeeTakereasonablecareoftheirownhealthandsafetydisabledemployeesshoulddotheirbesttoavoiddangersTakereasonablecareoftheirownhealthofotherpeoplewhomaybeaffectedbytheemployee’sactionssuchasthewheelchaircouldnotinthewayofothersCooperatewithmanagementonmattersrelatingtohealthandalsosafetythatmeansemployeeshaveresponsibilitytocooperatewithemployertosupporttheirmeasures.UseworkequipmentandanyprotectiveequipmentinaccordancewithtrainingandinstructionsemployeesshouldobeytheinstructionsoftheequipmentatAGBellanddonotuseitwithouttheregulation.Nottointerferewithormisuseanythingprovidedfortheirhealth,safetyorwelfareemployeesshouldmakegooduseoffacilitiesorpoliciesprovidedfortheirsafetyandhealth.Discusswithemployerorsafetyrepresentativeanyproblemsrelatingtohealthandsafetyemployeeshaverighttoputforwardanyshortagesorsuggestionsonhealthandsafetypoliciesandfacilities.LLLiiikkkeeelllyyyhhhaaazzzaaarrrdddsssThelikelyhazardisanysourceofpotentialdamage,harmoradversehealtheffectsonsomethingorsomeoneundercertainconditionswhileworkinginAGBell.SowehadidentifiedlikelyhazardsandmakesolutionsthathowmanagersandstaffcanminimizetheriskofaccidentsoccurringatAGbellLtd.LikelyhazardsPoorlightinginswitchboardroom—thatwillleadtotiredeyesanddiscomfortwhentheyareworking,thatwillalsocausesomeaccidentswhentheycannotseethingsclearlylikefallingdownfromthestairs.Visualdisplayscreenwhichhasglare,poorimagequality,readingthescreenforlongperiodswithoutabreak,oracombinationofthesecancausediseaseorpermanentdamagetoeyes—thereisaneedfordifferentspectaclesSeatingarrangementsinappropriateseatwillleadtosomehurt--seatbackcouldbeadjustable,goodlumbarsupportandadjustableseatheightTrailingwiresmayleadtobetrippedorelectronicdangerslikefire.—managercouldchecktrailingwiresandavoidingthemtouchwithwater.Shiftworkinginvolvedmaycausesrisksassociatedwithlightingofthecarparkandexternalwalkways.—managersshouldensurewelllightinginwalkwaysandcarpark.Hotfoodanddrinks.Theremayberisksassociatedwithconsumingandcarryinghotfoodanddrinkssuchasscaldormicrowaveproblems.—providerubberglovesforemployees.Stationeryareasmayincludethestorageofflammableliquids—strictlyprohibitsmokingorfireinthisarea.SolutionsTominimizeTheriskofaccidentsStep1-----indentifyhazardsAGBellhastoidentifythehazardsfortheemployeesandmakealist.Step2-----decidewhomaybeharmedandhowAGBellshouldlistthehazardsthatmayharmedtheemployeesandthishazardshowwouldharmed.Step3-----assesstherisksandtakeactionThemanagementshouldresearchhowthehazardswillcauseharmandaccidents.Atthisstage,themanagementmustdecidewhicheachhazardwillremain‘high’,‘medium’or‘low’.Managementwouldnormallyassessthelikelyrisksfromahazardhehaveidentifiedbeforetakingaction.Ifthepotentialrisksarehigh,theyneedtotakeactionimmediately.Ifthereareminimalrisks,theywouldstillreporttheleak.However,ifindoubtaboutthepotentialrisks,reportthehazardimmediately.Step4-----makeawrittenrecordofthefindingsEmployersmustrecordfindingsaboutthehazardsandthehazardsinwritingasaworkingfile,whichcanbecalledperfectcombinationbetweenworkingandpractice.S