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银行英语会话WelcomeCustomersKeySentences•Goodmorning,sir.•Goodafternoon,madam.•Hello,Mr.Jones.•CanIhelpyou?•Iwanttochangesomemoney.•Thisway,please.•Thankyou.•Notatall.•Howmuchwouldyouliketodeposit?Dialogue1A:Goodmorning,madam.B:Goodmorning.A:MayIhelpyou?B:Yes,Iwanttochangesomemoney.A:Thisway,please.B:Thankyou.A:You'rewelcome.Notes:1.Goodmorning.Goodafternoon.Goodevening.Goodnight（晚安）.2.Thankyou（最常用）.Thankyouverymuch.Thankyousomuch（强调）.You'rewelcome（回答致谢）Dialogue2(2:26)A:Goodafternoon,Mr.Anderson.B:Goodafternoon,MissLi.A:Hownicetoseeyouagain!B:Nicetoseeyou,too.A:It'sbeenalongtime,hasn'tit?Howareyou?B:Fine,thankyou.Andyou?A:Verywelltoo,isthereanythingIcandoforyou?B:Yes.CouldyouguidemetowhereIcanchangesome…?A:Sure,Mr.Anderson,pleasecomealongwithme.B:Thankyou.A:Mypleasure.Notes:1.Goodafternoon,Mr.Anderson.Mr.（男性）Mrs.（已婚女性）Miss（未婚女性）Ms（无论婚否的女性都可用）+姓氏/姓名全名。如：Mr.MikeSmith/Smith,但不能说Mr.Mike.西方人认为，在交谈中能记住对方的姓名是礼貌的体现，银行柜面职员最好能记住顾客的名字，并在会话中使用，以表示对顾客的尊重。2.Hownicetoseeyouagain!(对见过面的顾客的常用招呼语)也可用I'mgladtoseeyouagain./It'sgoodtoseeyouagainDialogue3(4:52)A:Hello,Mr.Jones.B:Hello,MissWu.A:Longtimenosee.Howiseverythingathome?B:Prettygood,thankyou.Andyou?A:OK,thanks.AnythingIcandoforyou?B:IneedtoremitGBP500toLondon.A:Yes,sir.WouldyouliketoremititbyM/TorbyT/T?B:T/T,please.A:Verywell,Mr.Jones.Notes•Yes,sir.WouldyouliketoremititbyM/TorbyT/T?银行汇款业务通常有三种汇款方式：•信汇Mail-transfer=M/T信汇是指汇款人向当地银行交付本国货币，由银行开具付款委托书，用航空邮寄交国外分行或代理行，办理付出外汇业务。•电汇Telegraphic-transfer=T/T通过电报办理汇兑。电汇是汇款人将一定款项交存汇款银行，汇款银行通过电报或电传给目的地的分行或代理行（汇入行），指示汇入行向收款人支付一定金额的一种汇款方式。•票汇Draftondemand=D/D我国现今所采用的凭汇款票证汇兑现金的一种方式。即接受票汇的单位(银行或邮局)将汇款人所填汇款条寄交付款单位，由该单位再通知收款人领款。Dialogue4(6:35)A:Excuseme,sir.IsthereanythingIcandoforyou?B:Yes.I'dliketochangesomemoney,please.A:Allright.Howmuchwouldyouliketochange?B:Letmesee.Ithinkmaybe600USDatleast.A:Pardon?B:SixhundredUSdollars.A:I'msorry,sir,after7:00PM,thechangemaximumlimitisUS$400accordingtoourregulations.B:ButIambadlyinneedoftheamount.MightIaskyoutomakeanexceptionforme?A:I'mafraidwecannothelpyou,sir,becausethatwouldbeviolatingtheRegulation.IoweanapologyfordoingnothingaboutitB:It'sjusttoobad.Ihavetoleaveitasitis,andthankyoujustthesame.Notes•Excuseme.对不起，劳驾打扰别人做事或中途离席时讲的话，例如：打扰别人谈话时可以说Excusemeforinterruptingyoubutthere'sanurgenttelephonecallforyouPleaseexcusemeforamoment.•Pardon?对不起，请您重复一遍。这是最简单也是很礼貌的要求对方重讲的句子。说时用升调。非常客气的说法是：Wouldyoumindrepeatingyourquestion,please?反过来，如果问对方是否懂得我们的意思时，就说：•Didyoufollowme?/Followme?有时候遇到语速很快的外国人时，我们可以说：I'msorry,butwouldyoupleasespeakmoreslowly?银行英语情景对话(1)：我想从户头里提出一些钱May：I’dliketowithdrawsomemoneyfrommyaccount.我想从户头里提出一些钱。Clerk：CanIseeyourpassbookandthewithdrawalslip,please?可不可以让我看您的存折及提款单呢？May：Sure.当然可以。Clerk：Letmejustmakesure.Youwanttowithdrawonethousanddollars?让我确定一下。您要提1000美元?May：That’sright.是的。•withdrawv.（从银行）取（钱）,撤走；拿走I'dliketowithdraw1000dollarsfrommysavingsaccountandputitinmycheckaccount.我想从我的储蓄账户上提取1000美元转到支票账户上.Thegeneraldecidedtowithdrawhissoldiers.那位将军决定撤军.•accountn.账，账目;存款Hehasmadeseveralwithdrawalsfromhisbankaccount.他从银行账户上提了几次款.Youhave$2000leftinyourbankaccount.你银行里的存款还有2000美元.•passbookn.存折Youfilloutthisapplicationformandwe'llissueyouapassbook.你填好这张申请表,我们会给你一本存折.Protectyourpassbookwellandinformusimmediatelyifyouloseit.保管好存折,假如丢失了请立即通知我们.•withdrawalslip取款单，提款单Wouldyoupleasegiveyourwithdrawalslipandyourpassbook?请把您的取款条和存折给我好吗?Willyoupleasecompleteawithdrawalslip?请你填写张存款单好吗?•makesure确保,确定•Infuture,makesureyougethereontime.今后,要保证准时来这里.•Makesuretoturnoffthelightbeforeyouleave.临走前一定要熄灯.Howtomakesuggestions?•Shallwe...?•表示建议或征求对方意见时，可用以Shall开头的一般疑问句。•肯定回答一般可用：Allright,OK,Goodidea等。Howtomakesuggestions?•Let's...?•表示“让我们”（包括双方在内）做某事。•而Letus在表示让我们做某事时，不包括对方在内。•如：Let'sgoandseethepandas.Letusgo,willyou?Howtomakesuggestions?•Whynot...?•意思是：为什么不……？后接不带to的不定式（即动词原形）。•Whynot...?是省略了主语的省略形式，完整句Whydon'tyou/they/we...?•如：Whydon'tyougowithme?Whydon'tyoutryagain?=Whynottryagain?Howtomakesuggestions?•Whatabout...?•意为“……怎么样”后可接名词、代词和动名词。•如：Whataboutgoingoutforawalk?I'mgoingtothepark.Whataboutyou?Howtomakesuggestions?•had/wouldbetter•意为“最好”，“还是……好”，常用于口语，后接动词原形。•如：Youhadbetterstayathome.You'dbettergonow.Howtomakesuggestions?•Don't...•表示建议，通常用于祈使句的否定形式中。•如：Don'tplayinthestreet.Don'tthrowitlikethat.Howtomakesuggestions?•Wouldyoulike+短语？•意思是“……怎么样？”后接sth./todosth.•如：Wouldyoulikeanothercupoftea?Wouldyoulikesomecolorpencils?Howtomakesuggestions?•Willyouplease+动词原形……？•意思是“请你……好吗？”•如：Willyoupleasecometomorrow?Willyoupleasepickitup?Howtoexpresswilling?•I‘mgoingto...表示经过事先考虑而打算、计划、准备去做某事，常常表示说话人的主观愿望。•如：I'mgoingtovisittheGreatWallthedayaftertomorrow.我打算后天参观长城。Howtoexpresswilling?•bewillingtodosth.•“乐意做某事”•例：Iamwillingtodiscusstheproblem.我很乐意讨论这个问题。Howtoexpresswilling?•Iwill...•此句型中will表示主语的“意愿、意志、决心”，强调“乐意、愿意”做某事。•如：IwillleaveforBeijing.我要动身去北京。Howtoexpresswilling?•I'dlike/loveto...•表示“我想要/愿意去做某事”。•如：—Wouldyouliketocometomybirthdaypartytomorrow?明天你想来参加我的生日聚会吗？—Yes,I'dloveto.是的，我愿意。Howtoexpresswilling?•Ihopeto...•表示“希望”做某事，语气很委婉。•如：IhopetogotoBeijing.我希望去北京。Howtoexpresswilling?•Iwantto...•want与wouldlike的意义相同，都表示“想要”，常表示说话者的主观愿望。•如：Iw