2015旅游与酒店专业实用英语(劳动版)课件：Unit-12dealing-with-emergen

Unit12DealingwithEmergencies旅游与酒店专业实用英语PracticalEnglishforTourismandHotelServices中国劳动社会保障出版社WarmingupListeningPracticeSituationalConversationsLeaningObjectives4123Role-plays5Exercises6ReadingComprehension7ListeningScriptListeningScript8LearningObjectivesAfterlearningthisunit,youshouldbeableto:KnowaboutthebasicstepsindealingwithtravelemergenciesKnowhowtohelptouristsfindtheirmissingbaggageKnowhowtohandletourists’lostarticlesKnowhowtodealwithalosttouristTask1Intheboxaresomenecessaryarticlesthatyoushouldprepareinyourfirst-aidkitbeforetraveling.Completeeachstatementwithawordorphrasefromthebox.sunscreenBand-AidmedicineeyedropsinsectrepellentwipesAnswer1.sunscreen2.insectrepellent3.medicine4.wipes5.Eyedrops6.Band-AidTask2Belowaresomecasesofemergencythatmayoccurduringthetrip.MatcheachexpressionwithitscorrespondingChinese.Warming-upAnswerTask1ListentoaconversationbetweenatourguideandMichael,atourist,thendecideifthefollowingstatementsaretrue(T)orfalse(F).ListeningScript1.________Onepieceofthetourists’baggageismissing.2.________Therewere17piecesofbaggagewhentheygottothehotel.3._______Michael’ssuitcaseisalarge,blackleatherone.4._______Michael’ssuitcasewassenttothewrongplace.5.________ThetourguideremindsMichaelnottocarryimportantthingswithhimwhenhetravels.TFFTFListeningPracticeTask2Listentoashortpassageandfillintheblankswiththewordsorphrasesyouhear.Key(1)soundjudgment(2)delay(3)travelagency(4)bestsolutions(5)professionalsupportListeningScriptConversation1FindingalosttouristTask:ReadtheconversationanddecideifthefollowingstatementsareTrue(T)orFalse(F).1.Therearealtogether17touristsinthegroup.2.Michelleisstillstayingatthepeakofthemountain.3.TheguidetellsMichelletotakethepathontheleftfromthepavilion.FFTSituationalConversationsConversation2HandlinglostarticlesTask:Readtheconversationandanswerthequestions.1.WhatdoestheguidedoassoonashehearsMrs.Jackson’saccountofherlostnecklace?2.WillMrs.Jacksonreturntothehoteltofindhernecklace?Why?3.Whowillpayforthechargesinvolvedinthefindingofthenecklace?Hecallstheassistantmanagerofthehotel,askinghimtohelptofindthenecklace.No.Becauseallthetouristsshouldcheckinandgetontheplaneasscheduled.Mrs.Jackson.SituationalConversationsConversation3HandlingasicktouristTask:Readtheconversationandanswerthequestions1.What’swrongwithRobert?2.Whatdoestheguidedo?Heprobablyhasgottheheatstroke.Shetakesthetouristtoanearbyclinic.Task1Mr.Smith,atourist,suddenlyfallssickonthebus.Thetourguideandothertouristsofferhelptohim.CompletetheconversationbytranslatingtheChineseintoEnglish.Role-playsSuggestedanswers1.dizzyornauseous2.hashadaheartattack3.isallowedtogivemedicinetoasickperson4.gethimtoliedown5.Howdoyoufeelnow?6.ShallIcallanambulanceforyou?Task2Agroupoftouristshavejustclaimedtheirbaggageattheairport.Oneofthetouriststellsthetourguidethatshecan’tfindherbaggage.Role-playwithyourpartneraccordingtotheinformationprovidedbelow.Tourguide:Youtellthetouristthatallbaggageishere;Youaskthetouristhowmanypiecesofbaggageshehas;Youasktoseethetourist’sbaggageclaimtag;Youaskforthetourist’sfullname;Yougoandcheckandfindthatthemissingbaggageismisplaced;Youshowyoursympathytotheguest;Youaskthetouristtofillouttheclaimformwithhertagnumber;Yousuggestthatyoufindaclerkattheairportforfurtherinformation.Tourist:Youasktheguideifallbaggagehasbeenclaimed;Youtelltheguidethatyourbaggageismissing;Youtelltheguidethatyouhaveablacksuitcaseandabluebackpack;Youshowyourworryandconcernaboutyourmissingbaggage;Youagreetoaskaclerkattheairportforhelp.Task1Completeeachstatementwiththephraseinthebox.Answer1.usetheelevator2.callanambulance3.changetheitinerary4.reportittothepolice5.keepyourbaggageclaimtagTask2MatcheachutteranceinColumnAwithitscorrespondingcaseofemergencyinColumnB.Answer1-D2-C3-E4-B5-F6-ATask3Completeeachsentencewiththeappropriateformofthewordfromthebox.Answer1.transport/transportation2.belongings3.description4.fainted5.thrownTask4TranslatethefollowingparagraphintoChinese.Suggestedanswer旅行途中难免会遇到麻烦，如钱包被偷，护照或签证丢失，生病。以下几条建议仅供参考。1.向你的同伴寻求帮助，不要害羞。2.做出迅速反应。3.记住所在国家一些重要的急救号码。4.如果有导游陪同，他会提供最大的帮助。5.警惕可能会出现的危险。6.不要独自外出。7.能够用当地语言说：“我需要帮助。请报警。”Task5CompletethefollowingsentencesbytranslatingtheChineseinthebracketsintoEnglish.Suggestedanswers1.Describetheplaceyouarein.2.Canyouhelpmemovehimintheshadeofthetree?3.Whenandwheredidyoulastseeit?4.Hehaddifficultyraisinghisarms.5.Ourflighthasbeendelayedduetoathunderstorm.Task:Readthefollowingconversationandcompletethechartofthestepsindealingwithalostpassportwiththeinformationintheconversation.Step1:Reportitto________________.Step2:Geta______________________fromthetravelagency.Step3:Prepareaphoto,____________________,andatravelitinerary.Step4:Takeallthepaperworkto________________.thepolicewrittenstatementaphotocopyofpassporttheembassyTask1ListentoaconversationbetweenatourguideandMichael,atourist,thendecideifthefollowingstatementsaretrue(T)orfalse(F).Michael(M):MissJin,youmusthelpme.Tourguide(G):Michael,what’sup?M:Mybaggageismissing.Ican’tfindit.Mydocuments,money…everythingisinit.G:Calmdown,Michael.Takeaseat,ple