19基于电子商务的企业供应链管理研究

重庆大学硕士学位论文基于电子商务的企业供应链管理研究姓名：石道元申请学位级别：硕士专业：工业工程指导教师：龚卫国;朱飞20060401IInternetAgentERPCRMDMASAgentAgente-SCMERPCRMERPSCM,ERPCRMERPIIABSTRACTThecoreofSCMistooptimizeandcombineenterprises’internalandexternalbusinessproceduresbyrealizinginformationsharing,dataexchangingandcoordinationamongtheenterprises,suchasmanufacturers,suppliers,retailtraders,retailersandfinalcustomers.Itrealizeshigherefficientproduc-tion,distribution,sellandserviceactivityonthewholeandincreasesthepro-fitofenterprisesbywaysofshorteningthecycleofdeliveringgoods,reducingtheturnoverstockandreducingtheresponsetimeofcustomers.Followingthehighspeeddevelopmentoftheinformationtechnology,thecom-petitionbetweenenterprisesisbecomingfiercerandcompetitivemethodsaremorecomplicated.AlthoughitisnotlongsinceElectronicCommercecameintobirth,EChasdevelopedquicklyandalreadyreceivedgovernmentsandbusinessenterprise'sextensiveatentionandparticipation,whichquicklyandremarkablychangesvariouskindsoftraditionaltradecontentandformofactivitiesthatpeoplehadaccustomedtoforalongtime.TheshareofinformationisthefoundationoffulfillingthehighefficientSCM.SCMcoordinationisonthebaseofhighqualityinformationtransmissionandsharingamongeachnodeenterpriseonthechain.Therefore,thevalidSCMneedsthesupportofinformationtechnologysystem.E-commerceerabringsmuchchangeinSCM.It'satrendnowforenterprisestoemployE-commerceSupplyChainManagement(e-SCM)tomaintainthecompetetiveadvantage;SCMbasedonE-CommercemustbreakthroughthelimitofregionandtechnologyandbringmostofitsactivitiesintotheE-CommerceenvironmentbasedonInternet.InordertosuccessfullypracticetheSCMandtomaketheSCMarealcompetitiveweapon,weshouldabandontraditionalmanagementideologyandtaketheoperationsofenterprises'innerpartsornodeenterprisesasawholefunctionprocess,whichisthesystemofe-SCM,whichrequiresnewtheories,andtechnologiestoresolveproblemsinSCM.Inrecentyears,somenewmanagementtheoriesandinformationtechnologieshaveemerged,suchasdistributedmultiagent,ERPandCRMwhichenableustousenewmethodsinSCM.ThepaperintroducethebasicconceptofE-commerceandSCMsystematically,andanalyzestherelatednessofE–commerceandSCM,thereforceputforwardE-SCM.Basedonthepreviousstudy,ane-SCMmodelbasedondistributedmultiagentIIIsystemisproposed,Theirsystemstructurearealsostudied.Thepaperhasputforwardthoughtandmethodthate-SCMandERP,CRMintegratedsystem,andhasdiscussedwaysofERPandSCM,ERPandCRM,integratedsystemsrealizingsindepth.Keywords:E-commerce,SupplyChainManagement,E-commerceSupplyChainManagement,Distributedmultiagentsystem,EnterpriseResourcesPlanning,CustomerRelationshipManagement1111.1(SupplyChainSC)80801982(SupplyChainManagementSCM)21()1(MRPII/ERPCRMSCM)121.2207080198219901/320902090StanfordHauLee131996HeriotWatt()SUN(SUN3UNIXJava)i2OracleConnectERP2002()()R1998863200041421999Agent199831999()ERP2002Internet45eB2BB2C()15ERP()1.3SCMERPCRMCiscoDellGMFordi2Manugistics,AgileSoftware2622.12.1.12090(Intranet)(Extranet)Internet(ElectronicBusinessEB)(ElectronicCommerceEC)EBECEBECEBEC67BtoC()BtoB()CtoC()BtoG()(CtoG)EDIIntranetExtranetInternet2.1.22.1272.1Figure2.1NotionModelofE-commerce482.1.3424()22.29282.2Figure2.2FrameworkofE-commerceSystem1(Telecom)(Internet)(Intranet)(Extranet)(VAN)2()InternetHTTP()HTTP(URL)3()(CA)42952.1.4121)InternetIntranet2)Internet3)2104)3InternetISP(InternetServiceProviderISP)InternetICP(InternetContentProviderICP)InternetInternet(IAP)(IPP)Internet2.1.51InternetYahoo199441022115%10%Internet345Amazon50%67/24(724)72122.1.61.2.3.4.5.6.2132.22.2.1102.3102.3Figure2.3SupplyChainNet2142.3()()/12Internet32.2.2111215()2()3/4()2165(EDI)(POS)2.2.31234(QR)(ECR)562172.2.4Internet/Intranet()2.42.4Figure2.4MainContentofSupplyChainManagement218Internet/Intranet2.2.5102.52.5Figure2.5EnforcementStepsofSupplyChainManagement2.512192MRP3ERPJIT2204Internet5Internet/Internet2.2.612212.3.2.34.5.6.2222.3SCM122.3.1SCM40200540200342000l0InternetXMLXMLIntemet2.3.2SCM32232732.3.332433.121MRPII/ERPCRMSCM(XML)Extranet(E-commerceSupplyChainManagemente-SCM)e-SCM3253.212343.33.3.1InternetIntranetInternet3.13263.1Figure3.1FrameworkofSupplyChainBasedonE-commerce3.3.23.13.4131415327()3.23.2Figure3.2SketchMapofTraditionalSupplyChainManagementInternetERP3.33283.3Figure3.3SketchMapofE-commerceSupplyChainManagement3.5163.5.112050360090S12S128:2ERP1999ITIT329200070%ISDN50%3.5.2EEEE1.EE/S1280%/+EIT2.EITITE35IntranetERP330InternetERP3.Emaketoorder90%maketostoreISDNITVMI(VendorManagedInventory)2000VMI4.EE331IntranetEInternetERPERPERPERP7102030101535ERPB2B3.5.3EC(Supplyweb)4Agent324Agent4.1()AgentAgentAgent(DistributedMulti-AgentSystemDMAS)4.2AgentAgent4.2.1Agent17AgentAgent4Agent33AgentAgentAgentAgentAgentAgentAgentAgentAgent()Agent4.2.2Agent1819Agent(DistributedArtificialIntelligence)(DAI)Agent(MAS)Agent(MAS)AgentAgentMASAgentAgentAgentMASAgentMASInternetMASMASInternet