927English Daily --- Telephone Etiquette

EnglishDaily---TelephoneEtiquette每日英语-电话英语•Whenpickingupthephone拿起电话时–Goodmorning/Goodafternoon/Goodevening.早上/下午/晚上好–__________department/section._______部门。–__________’sspeaking.我是________。–MayIhelp/assistyou?我有什么可以帮您的吗？•Whentransferringtheline电话转线时–MayIhaveyournameplease?请问您贵姓？–Holdon/Justamoment,please?I’llconnectthelineforyou.•请稍等，我帮您把电话转过去。–Sorrytohavekeptyouwaiting.对不起，让您久等了。–Thelineisbusy.Wouldyouliketoholdthelineorleaveamessage?•电话正在使用，您是否再等一会儿或者留下口信呢？•Whentheexpectedpersonisout当对方要找的人不在时–MayIhaveyournameplease?请问您贵姓？–I’msorry,Sir/Madam.________isnotaround.对不起，____暂时不在。–Wouldyouliketoleaveamessage?/IsthereanythingIcandoforyou?•您需要留言吗？/需要我帮助吗？–Pardon?/Couldyoupleasesaythatagain?请重复一次好吗？–MayIrepeatthemessage?…Isthatcorrect?我可以重复一下您的留言吗？……是这样吗？•Closing挂线–Isthereanythingelse,madam/sir?是否还有其它事情吗？–I’llpassyourmessageto_______.我会把您的口信转给______。–Thankyouforcalling.Goodbye.Haveaniceday.谢谢您的来电。再见，祝您有愉快的一天。