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商务情景对话（共30篇）Tableofcontents目录1Faxes传真2TelephoneCalls电话3MakingTelephoneAppointments电话预约4Memos备忘录5BusinessCorrespondence商业信函6PlacinganOrder下订单OfficeTalk办公室谈话7CoWorkers同事8Bosses老板9Brainstorming集体讨论10Commuting乘公交车上下班11TheWorkingLunch工作午餐BusinessTrip商务旅行12InternationalBusinessTravel国际商务旅行13DressingforBusiness商务着装14HotelSituations旅馆情景15NegotiatingtheSubway乘地铁ClientReception接待客户16ReceivingClients接待客户17EntertainingClients招待客户18AccommodatingForeignClients接待国外客户19FactoryTours参观工厂BusinessCommunizations商务交流20PersonalIntroductions个人介绍21SmallTalks聊天22DefivefingBadNews传达坏消息23PoliteQuestions礼貌提问24Farewells道别Negotiation谈判25ClarifyingtheStakes说明利害关系26MakingConcessions做出让步27DiscussingtheBottomLine讨论底线28AcceptingandConfirming接受和确认29HardBargainersVSSoftBargainers强硬的对手和温和的对手CompanyOrganization公司结构30CEO执行总裁1Faxes传真DialogueoneM:CanyouhavethebriefsfromtheAndersonfirmslawyeronmydeskbytomorrowmorning.Therearequiteafewverytimesensitivematterswiththiscase.I'mafraidIcan'twaitanylonger.F:GettingthoseAndersonsbriefshasbeenharderthanyoucanimagine.Ihavetotrytocontacttheirlawyermanytimes,buteverytimeIcallhissecretarysayshe’sinameetingoroutoftheofficeorawayonbusiness.Iambeginningtothinkheistryingtoavoidme.M:That'shighlypossible.Heknowsifwemissourfilingdeadline,wedon’tstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.F:WhatifIcan'tspeaktohimdirectly?M:Askhissecretarytofaxthem.Itsthesamething.HavethemfaxedoverwithacopyalsofaxedtoMartin’soffice.F:HowdoIfindMartin’sfaxnumber?Isheinyourrollerdesk?M:No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.I’llemailyoutheirofficenumberlatertoday.F:Ok,I'llgetonitfirstthing.M:Besureyoudo,IneedthosebriefsASAPDialoguetwoM:Didyouputthismorning'sfaxesonmydesk?I'mwaitingforsomeurgentfaxesfromheadquaters,I'mprettysuretheycameinlastnight.F:Evethingcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadble,I'llcallthenandaskthemtorefax.M:Yeah,you'regoingtohavetocallthemandgetthemtobeingrefax,thesecopiesaresodark,Ican'tmakeoutmeaningofthewords.F:Whataboutthatone?M:Thisone?ThisoneissolightandIcanneitherreadit,howcanIbeing?F:YouknowIthinkthefaxmachineisoutoftoner,Icanchangethetonercondition,thatshouldsolvetheproblem.M:Yes,butthiswouldhavetorefaxitwell,andlookthere'sabout3pagesmissing,itlookslikethefaxmachineeight-halfmyimportantfaxes,andonesaremadethrowedaresoblurredortoolightandunreadable.F:Iguessthefaxmachineisoutofpapertoo,don'tworry,I'llhavesomeonelookatitthisafternoon,andthemeantime,I'llhaveyourdocumentsrefaxedtoourotherfaxmachine.2TelephoneCalls电话Dialogue1A:Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?B:Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.A:Justamoment.I'llchecktoseeifsheisatherdesk.MayItellherwhoiscalling?B:ThisisBillBurtonfromMilfordInsurance,I'mcallingtoregardstoourmeetingnextTuesday.A:Thankyou,Mr.Burton.Canyoupleaseholdforamoment?I'llchecktoseeifsheisavailable.B:Noproblem.A:I'msorry,Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.Wouldyouliketoleaveamessageforher?B:Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'sbestifshecangetintouchwithmebefore3pmtoday;shecanreachmeatmyofficenumber,635-8799.A:I'msorry,Ididn'tquitecatchthat,couldyoupleaserepeatthenumber?B:Noproblem,myofficenumberis635-8799,Tellhertoaskforextension31.A:I'msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?B:Yes,andIrepresentMilfordInsurance.A:IwilmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafernoon.B:Thankyouverymuch.Dialogue2A:Hello,PasadenaInn,thisisSandy,howmayidirectyourcall?B:I'dliketospeaktosomeoneaboutreservations.A:Icanhelpyouwiththat.whatdatewouldyouliketomakeareservationfor?B:We'llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.A:Oh,I'msorrysir,Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTonyParker,hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,he'snothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou?B:Whendoyouexpecthimbackin?A:He'llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow,Willthatbealright?B:Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.A:Couldyoupleasespellyourlastnameforme?B:Sure.It'sD-A-R-C-Y.A:Okay.MrDarcy,andyourphonenumberis660-843-3233?B:That's3235.A:Sorry!3235.Great.I'llhaveTonycallyoufirstthingtomorrowmorning.3.MakingTelephoneAppointments电话预约DialogueoneM:Hello,HereBertonspeaking,whatcanIdoforyou?F:Hello,MrBerton,thisisJennyJenkinsofbradfordandsonsreturningyourcall,I’msorryyoumissedmewhenyoucalledmyofficethismorning,mysacretarysaidyoucalledconcerningourmeetingnextTuesday?M:YesMsJenkins,thankyouforreturningmycall,I’mgladtofinallygetholdofyou.F:IwanttoletyouknowIwouldnotbeabletomakeameetingnextTuesday,Iwouldbeanothertownthatday,isthereanypossibilitywecanmovethemeetingtoMonday?M:I’mafraidIcompletelybookedonMonday,whatitwouldbePossible