史上最全订单跟进英文模板你不容错过!

1.未付款订单的催款模板（请根据您产品的自身特点对描述内容进行修改）。Dearxxx,WehavegotyourorderofXXXXXX.Butitseemsthattheorderisstillunpaid.Ifthere’sanythingIcanhelpwiththeprice,size,etc.pleasefeelfreetocontactme.Afterthepaymentisconfirmed,Iwillprocesstheorderandshipitoutassoonaspossible.Thanks!2.查看到买家付款完成的订单后，给买家发送订单确认邮件，并且告知预计发货时间。Hi,xxx,Thankyouforyourpaymentforordersxxxxxxx.Wewillbedispatchingtheseitemswithinthenext3days.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.3.填写了发货通知后告知买家当前状况（订单号、发货单号、运输方式和发货日期）。Hello,xxx,Wearehappytotellyouwehavedispatchedyourorder!Youcantrackitsprogresswiththefollowingtrackingnumber:xxxxxx.Youcanalsotrackthedeliveryofyourorderyourselfhere:超过5天还未更新物流信息，让买家再等待。Dearxxx,Asweallknow,it’sthebusiestpartoftheshoppingseasonandthelogisticscompaniesarerunningatmaximumcapacity.Yourdeliveryinformationhasnotbeenupdatedyet,butdon’tworry-wewillletyouknowassoonasanupdateisavailable.Thankyouforyourpatience!5.货物退回，换物流方式重新给买家发货，并延长收货时间。Hello,xxx,Duetotheoverwhelmingdemandforlogisticsthisshoppingseason,theoriginaldispatchhasfailed.Don’tworry!Wehavealreadydispatchedyourorderwithadifferentlogisticscompany.Youcantrackthenewdeliveryofyourorderhere:长时间在途，确认是否收到货物，减少买家未收到的担忧。Hello,xxx,Ifyouhaven’treceivedyourorderyet,pleasedon’tworry.Wejustcheckedthetrackinginformationandit’sonitsway!Don’tworryaboutyourmoneyoryourpurchaseeitherifyoudonotreceiveyourpackage,wewillresendyourorder,oryoucanapplyforafullrefund.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.7.距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷。Hello,xxx,Wehavecheckedthetrackinginformationandfoundyourpackageisstillintransit.Thisisduetotheoverwhelmingdemandforlogisticsthisshoppingseason.Wehavealsoextendedthetimeperiodforyoutoconfirmdelivery.Ifyouhaveanyquestionsorproblems,pleasecontactusdirectlyforassistance,ratherthansubmittingarefundrequest.Weaimtosolveallproblemsasquicklyaspossible!Thanks!8.客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改。Dearxxx，Iamverysorrytohearaboutthat.SinceIdidcarefullychecktheorderandthepackagetomakesureeverythingwasingoodcondition?Beforeshippingitout,Isupposethatthedamagemighthavehappenedduringthetransportation.ButI’mstillverysorryfortheinconveniencethishasbroughtyou.IguaranteethatIwillgiveyoumorediscountstomakethisupnexttimeyoubuyfromus.Thanksforyourunderstanding.9.货物断货，推荐类似产品（建议大家及时把断货的商品下架）。Dearxxx,Weareverysorrythatitemyouorderedisoutofstockatthemoment.Iwillcontactthefactorytoseewhenitwillbeavailableagain.Iwouldliketorecommendsomeotheritemsofsimilarstyles.Hopeyoulikethemtoo.YoucanclickonthefollowinglinktocheckthemoutXXXXXX.Ifthere’sanythingIcanhelpwith,pleasefeelfreetocontactus.Thanks!10.折扣产品推荐。Dearxxx,Thanksforyourmessage.Well,ifyoubuybothoftheXXXXitems,wecanofferyouaXXX%discount.Onceweconfirmyourpayment,wewillshipouttheitemsforyouintime.Pleasefeelfreetocontactusifyouhaveanyfurtherquestions.Thanks&Bestregards!11.买家议价（填写希望买家购买的件数和您所能提供的折扣）。Dearxxx,Thankyoufortakinginterestsinouritem.I’mafraidwecan’tofferyouthatlowpriceyoubargainedasthepriceweofferhasbeencarefullycalculatedandourprofitmarginisalreadyverylimited.However,wecanofferyouaXXX%discountifyoupurchasemorethanXXXXpiecesinoneorder.Ifyouhaveanyfurtherquestions,pleaseletmeknow.Thanks!12.向买家推荐新品(圣诞节/新年等节日畅销产品推荐)。Dearxxx,AsChristmas/Newyear/……iscoming,wefoundXXXXXXXXXXhasalargepotentialmarket.ManycustomersarebuyingthemforresaleoneBayorintheirretailstoresbecauseofitshighprofitmargin.WehavealargestockofXXXXXXXX.PleaseclickthefollowinglinktocheckthemoutXXXXXXXXXX.Ifyouordermorethan10piecesinoneorder,youcanenjoyawholesalepriceofXXX.Thanks.13.货物在海关。Hello,xxx,Wehavecheckedthetrackinginformationandfoundyourpackagehasnowarrivedatyourcountry’scustomsagency.Pleaseletusknowassoonasyourorderarrivesatyourdeliveryaddress.Ifyourpackageexperiencesanydelaysatcustoms,pleasecontactthemtoresolveanyproblems.Thanks!14.货物已经处于签收状态，提醒买家确认收货并且给予好评。Hello,xxx,Thetrackinginformationshowsthatyouhavereceivedyourorder!Pleasemakesureyouritemshavearrivedingoodconditionandthenconfirmsatisfactorydelivery.Ifyouaresatisfiedwithyourpurchaseandourservice,wewillgreatlyappreciateitifyougiveusafive-starfeedbackandleavepositivecommentsonyourexperiencewithus!Ifyouhaveanyquestionsorproblems,pleasecontactusdirectlyforassistance,ratherthansubmittingarefundrequest.Weaimtosolveallproblemsasquicklyaspossible!Thanks!好的沟通能减少很多不必要的纠纷，我们需要很好地利用我们的沟通方式，结合我们客观的优质产品和服务，大力提升交易量以及买家的回头率。以上模板仅供参考，请结合具体订单和情况进行修改使用。新年问候语大全，中英文对照，新鲜出炉啦SeasonsgreetingsandbestwishesfortheNewYear.祝福您，新年快乐。Pleaseacceptmyseasonsgreetings.请接受我节日的祝贺。Towishyoujoyatthisholyseason.Wishingeveryhappinesswillalwaysbewithyou.恭祝新年吉祥，幸福和欢乐与你同在。Goodhealth,goodluckandmuchhappinessthroughouttheyear.恭祝健康、幸运，新年快乐。Maythejoya