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Haveyouevercommittedthese7deadlysins?以下7种致命的错误您是否犯过？1.Youre-mailmessagesoftenbouncebackbecauseofanerrorintheaddress.由于地址栏的输入错误，您的邮件经常没有被发送而是发回来。2.Yousometimeswishyoucouldbacktrackaftersendingamessagebutit’stoolate.有时当您点击邮件“发送键”之后想要取消发送，但唯时已晚。3.Youarefrequentlyinterruptedthroughoutthedaywithaconstantflowofe-mails.一天当中你会经常被源源不断的邮件所打扰。4.Youhavesometimessentmessagesviae-mailwhenyouknowatelephonecallwouldhavebeenbetter.有时当您发现通过电话进行沟通会更好时，您已经发出了邮件。5.Youhaven’tdoneanyhousekeepingordeletedanymessagesforalongtime.您已经很长时间没有整理过邮箱及删除没用的邮件了。6.Youhavesentprivateorconfidentialmessagesviae-mail,whichyouhavelaterregretted.您通过邮件发出了一封具有私密性的邮件，但是过后却后悔这样做。7.Sometimes,yousendmessagesoffquicklywithoutagreetingorasign-offandwithoutcheckingthroughforgoodgrammar,spellingandpunctuation.有时由于种种原因您很快的发出了一封没有问候或结束语，也没有经过语法，拼写及标点检查的邮件。EmailWritingIfyouhavewrittenamessageinanger,leaveitinyourdraftfolderforatleastanhour.Thengobackandlookatitagain.Ifyoustillfeelthesamewayandwanttosendit,doasyouplease.如果您在生气时写了一封邮件，请将其留在草稿箱至少1小时。之后再看一遍。如果您的情绪仍然存在而且确实想要发出邮件，那么请自便。EmailWritingCourseObjectives课程目标•Understandthedos&don’tsofe-mailwriting明悉邮件写作原则•Weakestlinksine-mail邮件中最弱的链条•RememberYourABC请牢记写作“ABC”原则•4-PointPlan“写作4要素”•KISSinYourWriting写作中的“KISS”原则•Replyofficiale-mailusingappropriatephrasesandterms当书写正式或与工作有关的邮件时要使用恰当的词语与句子•Haveabetterunderstandingofe-mailetiquette要更好的理解邮件写作礼仪EmailWritingDefineCommunication定义沟通Anyactbywhichonepersongivestoorreceivesfromanotherpersoninformationaboutthatperson’sneeds,desires,perceptions,orknowledge.沟通是任何与一方给予或得到另一方关于其需求，想法，感悟或所知事物的信息有关的行为。EmailWriting-AwayofCOMMUNICATIONMethodsofCommunication沟通的形式•Verbal口头•Visual视觉•Written写作•EmailWriting-3waysofcommunicationE-mailImpression邮件给阅读者的印象DearJoeThanksforyoure-mail.I’mgladyourcomplainthasbeensortedout.Pleaseletmeknowifyouneedfurtherassistance.RegardsSherryHanDearJoeThanksforyoure-mail.I’mreallypleasedthatwehavebeenabletofindasolutiontotheproblem.Allthebesttoyou.Feelfreetocontactmeifyouneedotherassistance.RegardsSherryEmailWriting-3waysofcommunicationEmailWritingWeakestLinksinE-mail邮件中最弱的链条•VagueSubjectLine标题栏表述不清楚•NoGreeting&Sign-off没有问候语和结束语•PoorFormatting格式混乱•VagueMessages表达意思不清晰•UnfriendlyTone不友好的口气•CC&BCCtoAll-@-Home抄送或密抄给内部所有的邮件地址•BadGrammar,Spelling&Punctuation不正确的语法，拼写及标点用法EmailWritingCommonissueswhenwritinganemail撰写邮件的一般性问题VagueSubjectLine不明确的标题栏SMARTpecific具体eaningful有意义ppropriate恰当elevant相关连houghtful全面EmailWritingBeSMARTwhenwritinganemail邮件中的SMART原则SuggestedSubjectLine-Example1例一DearSherryBasedonourrecentMysteryShopperResult,wewouldneedtoscheduletrainingforsomeofourteammembersinbasicsellingskillsinEnglish.Mostofourteamhavegonethroughthetrainingbeforebutitwillbegoodforthemtoattendagain.…ThanksJonanthanEmailWritingExample2例二DearallPleasenotethatourweeklymeetingwillbescheduledonFridayinsteadofThursday.Time&venueasperusual.…Thanks&bestregardsJonanthanSuggestedSubjectLine-EmailWritingExample3例三DearallAclassonbasicGroomingStandardwillbeconductedforourfemalestaff.Pleasescheduleyourrespectiveteammembersaccordinglyon28Dec,3:30pminTrainingAcademyII.…Thanks&bestregardsJonanthanSuggestedSubjectLine-EmailWritingWhatyouputinyoursubjectlinecanoftenmeanthedifferencebetweenwhetheryourmessageisreadrightnow,today,tomorrow,nextweekornever!输入标题栏内的内容意味着您所发的邮件需要马上阅读，当天阅读，明天阅读，或是下周阅读，还是不需要阅读！EmailWritingWeakestLinksinE-mail邮件中最弱的链条•VagueSubjectLine标题栏表述不清楚•NoGreeting&Sign-off没有问候语和结束语•PoorFormatting格式混乱•VagueMessages表达意思不清晰•UnfriendlyTone不友好的口气•CC&BCCtoAll-@-Home抄送或密抄给内部所有的邮件地址•BadGrammar,Spelling&Punctuation不正确的语法，拼写及标点用法EmailWritingCommonissueswhenwritinganemail撰写邮件的一般性问题NoGreeting&Sign-off没有问候语及结束语UseofGreeting问候语的作用•PlainCourtesy自然的礼貌表达•DearMsToh•HiSally•HelloGina•Confirmationforrecipientofmessage;notjustccorbcc确认邮件的接收者；而不仅仅是抄送或是密抄EmailWritingUseofSign-off结束语的作用•PlainCourtesy自然的礼貌表达•Thanks&bestregardsJonanthan•BestregardsJonanthan•BestpersonalregardsJonanthan•Confirmationcompletionofmessage标致着邮件书写完成NoGreeting&Sign-off没有问候语及结束语EmailWritingWeakestLinksinE-mail邮件中最弱的链条•VagueSubjectLine标题栏表述不清楚•NoGreeting&Sign-off没有问候语和结束语•PoorFormatting格式混乱•VagueMessages表达意思不清晰•UnfriendlyTone不友好的口气•CC&BCCtoAll-@-Home抄送或密抄给内部所有的邮件地址•BadGrammar,Spelling&Punctuation不正确的语法，拼写及标点用法EmailWritingCommonissueswhenwritinganemail撰写邮件的一般性问题PoorFormatting混乱的格式•Ifmessageistoolong如果邮件内容过长•Confusionarises引起不解•Losesinterestfromreaders使阅读者失去兴趣•Noparagraphs不分段书写•Messagebecomesgarbled导致理解偏差•LacksofStructure缺少结构•Missedkeypoints/information导致漏失要点及重要信息EmailWritingOvercomePoorFormatting避免格式混乱•RememberYourABC请牢记“ABC”原则•4-PointPlan写作4要素•KISSinYourWriting书写中的“KISS”原则EmailWritingRememberYourABC请牢记“ABC”原则•Accurate“A”代表准确•Checkfactscarefully仔细检查要点•Includeallrelevantdetails不能忽略相关细节•Proofreadthoroughly全面校对•Brief“B”代表简要•Keepsentencesshort保持句子精短•Usesimpleexpressions使用简洁语言•Usenon-technicallanguage使用通俗但正规语言•Clear“C”代表清楚•Useplain,simpleEnglish使用简单易懂的英语词汇•Writeinaneasy,naturalstyle写作形式自然EmailWritingNaturalStyleWriting自然的写作形式Insteadof…Expressasthis…Wehavereceivedyourletterdated13JulyThankyouforyourletterdated13JulyIhavepleasureininformingyo