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餐饮服务:为了方便掌握学习情境内容，我们通过五个情境来学习Model1:TableReservation用餐预订服务Model2:ReceivingtheGuestintheRestaurant接待客人用餐Model3:Takingorders点菜Model4ServingDishes上菜Model5Paythebill付账Model1:TableReservation用餐预订服务技能要点*1.Whentheguestsaskyoutoreserve（为什么而保留）forhim,youmustpaymoreattention(注意要做某事)toaskhimtothetableorprivateroom.当客人要求你为他订餐时，要注意询问他是要订餐台还是要包间。*2.Asktheguestabouttheinformationofthetablereservation:从客人那里获得下列用餐信息：Thenumberoftheperson就餐人数Tableinthelobbyoraprivateroom大堂的餐台还是包间Thedemandsforthetableortheprivateroom对餐台还是包间的要求,如靠窗吸烟等需求Thetimeofarrival宾客到达的时间Underwhosenamethereservationismadeandcontacttelephonenumberortheroomnumber.订餐者姓名联系电话号码或房号。*3.Confirm.确认。*4.Expressyourexpectationtotheguests.表达对客人的期盼。餐厅常用口语*1.查看座位Justamoment,please.I’llchecktheavailabilityforyou.请稍等，我来为您查查是否有空位。*2.座位已满I’mafraidwe’refullybookedforthattime.恐怕那个时间餐位已经订满了。*3.变更时间Isitpossibleforyoutochangethetime?您是否可以换个时间呢？*4.座位选择Wouldyoulikeatableinthelobbyorinaprivateroom?您是喜欢大厅的餐台还是包间呢？*6.桌位要求AndcanIbookingatablebythewindow?您可以为我留一张靠窗的桌位吗？*7.询问要求Anyspecialrequirement?有什么特别要求吗？*8.预订已满I’mafraidthattableisreservedfor8p.m.恐怕那张桌已经被预订了。⑴TableReservation餐桌预订场景：Mr.Smithwantstohavethedinnerwithhisfriendstonight.SohecalledtheIAPtoorder.斯密斯先生将在今晚与他的朋友用餐所以他致电给IAP做预定。C=Caller打电话询问的客人W=Waiter服务生C:Hello.IsthisIAP?你好，请问是陶樂咖啡厅吗？W:Yes.MayIhelpyou?是的，需要我效劳吗？C:Yes,I’dliketoreserveatablefortonight,please.我想预定今晚的座位。W:Certainly.Sir.Howmanypeople,Please?好的，请问共有几位？C:Six.六位。W:Atwhattimecanweexpect(期待)you?请问几点光临？C:Oh,at7:00tonight.噢，今晚七点。W:Wouldyoulikeatableinthemainrestaurantorinaprivateroom,sir?先生，请问您想订大厅还是包房呢？C:Themainrestaurantwillbefine.大厅的席位就可以了。W:Certainly,sir.Atableforsixat7tonight.MayIhaveyournameandtelephonenumber,please?好的，今晚七点钟，六个人的餐桌。可以告诉我您的姓名和电话吗？C:Sure.It’sJohnSmithandmynumberis68888888.当然可以。我叫约翰.史密斯，电话号码是68888888.W:Thankyouverymuch,Mr.Smith.Letmerepeatyourreservation:youbookatableforsixat7o’clocktonightandyourphonenumberis68888888.AmIright?非常感谢您，史密斯先生。请让我重复您的预定：您在今晚七点预定了六人桌，您的电话号码是68888888.是对的吗？C:Yes,itis是这样的。W:MynameisIvyandwelookforwardtoseeingyou.我叫Ivy，非常期待您的光临。C:Seeyoutonight.Goodbye.晚上见。W:Goodbye.再见。1.1⑵APrivateRoomReservation包厢预订-中餐厅实用对话（PracticalDialogues）Mr.Smithwillhavethedinnerwithhiscustomers.HecalledthePPtoreservetheprivateroom.斯密斯先生将和他的客户用晚餐，他致电给乐宫预定一个包厢。C=Customers顾客W=Waiter服务生W:Hello!PP.thisisMiss.Suespeaking.CanIhelpyou?您好，乐宫。我是Sue，有什么可以帮到您？C:MayIhaveaprivateroomforthisafternoon?我想订个包房。W:Yes.I’llarrangethatforyou.CanIhaveyourname,please?可以，我给您安排。请问您的名字是？C:JohnSmith.约翰史密斯。W:Mr.Smith,howmanyguests?史密斯先生，有多少客人？C:Five.五位。W:Andthen,whenareyoucoming?什么时候来就餐呢？C:At7o’clockthisafternoon.IsitOK?今天下午7点，行吧？W:OK.Doyouhaveanyspecialrequirements?Imeanforvegetariansorsomethingelse.可以，您有任何特殊的要求吗？比如是素食者或其他什么特殊的？C:Oh,Isee.I’dlikeit.Myguestsareallvegetarians（素食者）.喔，可以，我喜欢。我朋友都吃素食。实用词汇和术语face-tofacereservation面对面预订TelephoneReservation电话预订SichuanCuisine四川菜，简称川菜CantoneseCuisine广东菜，简称粤菜FoodandBeverageDirector餐饮部总监ChineseRestaurantManager中餐厅经理BanquetManager宴会部经理RestaurantSupervisor餐厅主管WesternRestaurantManager西餐厅经理Asst.WesternRestaurantManager西餐厅副经理host餐厅男咨客hostess餐厅女咨客waiter男侍应生waitress女侍应生Model2:ReceivingtheGuestintheRestaurant接待客人用餐技能要点*1.Asktheguestsiftheyhaveareservationornot.If“yes”,leadthemtothebookedtable.If“no”,askthemthenumberofpeople,andescortthemtochooseatableforthem.问清有否预留座位。如果有，领位到预订的餐台；如果没有，询问有几位，然后引领为人挑选合适的餐台.*2.Whentheguestsaregoingtoseat,arrangethemtaketheirseatsassoonaspossible.Arrangetheteaorsomedrinksimmediately(立即).入座时，安排客人尽快就座，并及时安排茶水或是饮料。*3.Aftertheguestsareseated,givethemthemenu.在客人坐定后，才上菜单。常用句子口语*1.问侯客人Goodevening,sir.Welcometoourrestaurant.先生，晚上好，欢迎光临本餐厅。*2.祝福用语Haveagoodevening.祝您有个愉快的夜晚。*3.等待用语Nowwouldyoupleasetakeaseatandwaitoverthere?您先在那边坐下来等好吗？*4.指导宾客Wehaveawindowtablereservedforyou.我们为您保留了一张窗边的桌子。*5.建议换桌Whatabouttheonewhichisclosethewindow?有一张靠窗的桌子您觉得合适吗？*6.安排宾客Wewillarrangetheseatyouverysoon.我们将尽快安排您入座。*7.儿童服务Wouldyoulikeahighchairforyourchild?要不要给您的孩子拿一张高椅呢？1.2⑴ReceivingtheGuestwithaReservation接待有预订的客人Bettyhasreservedthetable.Nowsheandherfriendwenttotherestaurant.Thehostreceivedthem.贝蒂已经预定了座位，现在她和她的朋友来到了餐厅，咨客迎接了她们。W=WaiterC=BettyW:Goodevening.Howareyoutoday?晚上好。您今天好吗？C:it’sok,thankyou.很好，谢谢你！W:Doyouhaveareservation?请问您有预定座位吗？C:Yes,wedo.AreservationfortwounderSmith.有，我们订了两位。是以史密斯的名字订的。W:Justamoment,please…Hereitis7:00p.m.BettySmith,two,non-smoking（非吸烟区）.请稍等一下。----有的，在这儿，晚上7:00，贝蒂-史密斯，两个人，不抽烟。C:That’sus.是我们，没错。W:Rightthisway,please.这边请。1.2⑵ReceivingtheGuestwithoutaReservation接待没有预订的客人Mr.Whiteandhiswifewenttotherestauranttohavethedinner.Buttheyhavenoreservation.Thewaiterreceivingthemandescortthemtochoosethetablethatfitsthem.怀特夫妇来到餐厅用餐可是她们没有用餐，服务员接待了她们并且帮助他们选择了合适的座位。W=WaiterB=BakeW:Goodevening,sirandmadam.Welcometoourrestaurant.Doyouhaveareservation?晚上好，先生、夫人。欢迎到我们酒店。有预定吗？B:I’mafraidIhaven’t.Doyouhaveatablefortwo?没有。有双人桌吗?W:I’msorrytosaythatwedon’thaveanyvacantseatatthismoment.Wouldyoupleasewaitintheloungeforaboutfiveminutes?I’llseatyouifthetableisready.对不起，目前我们没有空的。请在休息室等大约5分钟好吗？桌子准备好了我就安排你们。B:Itsoundsnice.Nancy,let’sgototheloungethen.好吧，南希，我们去休息