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3S话务管理软件说明书·1·目录第一章简介··········································································1第二章软件安装····································································22.1硬件配置要求······························································22.2软件安装要求······························································22.3软件安装调试步骤························································2第三章软件操作说明3.1主界面······································································73.2系统登录···································································73.3分机号码更改·····························································83.4服务等级设置····························································103.5分机来电显示设置······················································113.6阻塞密码查看····························································123.7闹钟设置··································································133.8告警设置··································································143.9提机方式设置····························································153.10打出专线设置···························································163.11打入指定振铃···························································173.12分机分组设置··························································183.13外线连接································································193.14电脑话务员使用·······················································203.15外线来电显示··························································213.16计费方式································································223.17多局向···································································233.18远程编程································································243.19实时监控································································253.20话费查询································································263.21话务管理································································293.22软件管理································································313.23酒店管理软件功能连接··············································323.24用户设置································································333.25串口设置································································36第四章关于·········································································37附录一疑难解答···································································373S话务管理软件说明书·2·第一章简介欢迎您选用3S话务管理软件！3S话务管理软件，运行于32位的windows9x/me/2000/nt4.0/XP操作系统。目前暂时适用于深圳市赛纳科技有限公司CE-A100集团电话系统机型，支持网络实时监控、操作、查询、打印等，并具备话务管理,分机、外线及其它等功能设置。系统设有路由拨号处理，特别适用于汇线通（虚拟网），多局向、IP拨号等多方式准确计费。含有中国电信、移动、联通、网通等多局的最新资费及优惠方案。系统使用最新的数据库、操作非常简单、方便。3S话务管理软件是电话管理的有效工具，为你提供出色的电话系统监控与管理话费，对公话私用、乱打声讯台等现象有明显的抑制作用，实践证明，使用本系统后，各使用用户的电话费都有较大幅度的减少。本公司保留对此说明书更改的权利，功能更新，恕不另行通知！3S话务管理软件说明书·3·第二章软件安装2.1硬件配置要求最低硬件配置建议硬件配置备注CPU:586CPU:586以上显示器的分辨率至少使用800×600以上。RAM：32MRAM:64M以上内存HDD:500M硬盘容量HDD:1G以上硬盘容量支持简体中文版本的Windows9X/ME/NT/2000/XP系统2.2软件安装要求支持简体中文版本的Windows9X/ME/NT/2000/XP系统。2.3软件安装调试步骤2.3.1安装软件步骤1：关闭计算机电源（为了避免烧坏端口），将交换机连接线插在计算机的并行COM端口上。步骤2：把3S话务管理软件的安装盘放进光驱，安装程序将自动启动，然后根据提示操作：3S话务管理软件说明书·4·按”下一步”.仔细阅读《许可证协议》后同意按“是”进行安装，否则不能安装。输入用户名和公司名，按下一步。3S话务管理软件说明书·5·按“浏览”选择要保存到的目录，按“下一步”。在这要稍候等待约10秒（CPU:586以下，等待时间可能会更长，这是正常的）。3S话务管理软件说明书·6·按“完成”成功安装完成,如果提示重启计算机，则需要重启，否则运行软件不正常。2.3.2启动软件正确交换机电脑连线以后,单击在桌面上“3S话务管理软件”快捷方式或点击“开始”菜单中的“程序”栏，选择“3S话务管理软件”，然后再选择点击”3S话务管理软件”，启动计费程序。第三章软件操作说明3S话务管理软件说明书·7·3.1主界面3.2系统登录软件默认登录用户名：admin密码：admin3.3分机号码更改3S话务管理软件说明书·8·进入参数设置菜单后，点击分机参数，再自编号栏找到原号码，双击即可输入新号码，输入新号码后按回车键，该号码栏显示绿色，表示设置成功，黄色表示设置失败。3S话务管理软件说明书·9·如果更改所有的分机号码以3字开头，其他的按照顺序即可，可以在本分机参数上点击鼠标的右键，选择自编号的按输入号码顺序添3S话务管理软件说明书·10·加所有号码，然后输入3001，点确定即可。3.4服务等级设置3S话务管理软件说明书·11·3.5分机来电显示设置3S话务管理软件说明书·12·3.6阻塞密码查看3S话务管理软件说明书·13·3.7闹钟设置3S话务管理软件说明书·14·3.8告警设置3S话务管理软件说明书·15·3.9提机方式设置3S话务管理软件说明书·16·3.10打出专线设置3S话务管理软件说明书·17·3.11打入指定振铃3.12分机分组设置3S话务管理软件说明书·18·3S话务管理软件说明书·19·3.13外线连接3.14电脑话务员使用3S话务管理软件说明书·20·3.15外线来电显示3S话务管理软件说明书·21·3.16计费方式3S话务管理软件说明书·22·3.17多局向3S话务管理软件说明书·23·3.18远程编程3S话务管理软件说明书·24·远程编程现在只能通过电子邮件把要设置的功能通知编程人员，编程人员利用就近的交换机按要求编好，然后把程序备份，再通过电子邮件方式把程序发来，利用数据备份中的导入功能将编好的数据恢复到当前的机器。3.19实时监控3S话务管理软件说明书·25·机摘挂机、振铃、通话、忙音状态，外线打出、打入、通话等状态，可以通过软件主接口实时显示。实时状态图片显示的意义如下：3.20话费查询3S话务管理软件说明书·26·3S话务管理软件说明书·27·查询可根据指定的输入条件进行查询查询历史记录，也可打开月话单库来查询。3S话务管理软件说明书·28·如果需要打印可按以下几种方式打印:3.21话务管理有些酒店、宾馆对电话进行方便有效进行管理则可利用此功能，为了系统安全，管理员设置操作员级密码给需要对分机进行开关、设置闹钟、预设话费的工作人员进行有效的管理。3S话务管理软件说明书·29·超额等级：等级的级别意义与服务等级一样，当你设置了预设话费时，余额为小于0，则分机的服务等级即为此等级，当你如果又增加预设话费，余额为大于0，此等级则无效，使用服务等级级别。预设话费：双击目的分机预设话费栏，输入金额，回车底色变为绿色即生效。例如：输入50元，输入50回车即可。每输一次余额会自动累计，如果想把余额清0,双击选定预设话费栏，把数字全部清除，再按回车即可。3S话务管理软件说明书·30·3.22软件管理3.23酒店管理软3S话务管理软件说明书·31·件功能连接3.24用户设置3S话务管理软件说明书·32·1.修改用户内容2.添加用户或分机号码3S话务管理软件说明书·33·3.查找，删除3S话务管理软件说明书·34·分机号码M001:M表示随身密码组代表号,001表示第一组密码;分机号码S001:S表示外线转外线密码组代表号,001表示第一组号;分机号码T2001:T表示代拨分机代码,2001表示分机号码.3S话务管理软件说明书·35·3.25串口设置第四章关于这里列出该软件的版本号，方便用户以后升级使用，数字表示软件升级的更新编码。如遇到不明之处，可利用“帮助”功能引导自已解决；也可上网获得更多帮助：Http：//话务管理软件说明书·36·找当地经销商解决。附录一疑难解答1.计费安装成功但捕捉不到话单b.检查信号连接线是否有线脱落，核对电脑与交换机的对接线是否出错。c.国威交换机系统07项是否为00101，如果是00111，则表示人工启动打印，请输入7840#指令即可。2.话单库查询时出错(不接收话单)a.检查在