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北京燕联石化产品储运有限公司运输车队规章制度汇编二○一七年一月一日【目录】北京燕联石化产品储运有限公司运输车队目录第一部分组织结构1．组织结构图····················································12．部门工作·······················································2第二部分职责1．经理职责·······················································52．配送中心副经理职责·············································63．配送协管员职责·················································74．驾驶员职责·····················································85．押运员职责·····················································96．调度中心副经理职责············································107．主调度员职责··················································118．副调度员职责··················································129．保障中心副经理职责············································1310．车检员职责···················································1411．加油员职责···················································1512．库管员职责···················································1613．安全/客服/办公室副经理职责···································1714．安全主管职责·················································1815．人事主管职责·················································1916．统计员职责···················································2017．出纳员职责···················································21第三部分制度1．会议制度······················································22【目录】北京燕联石化产品储运有限公司运输车队2．抽查检查制度··················································273．请示报告制度··················································294．考核考评制度··················································325．奖惩制度······················································356．培训制度······················································397．宣传教育制度··················································438．登记统计制度··················································459．应急预案演练制度··············································5110．人事管理制度·················································5311．车辆管理制度·················································5612．考勤制度·····················································5913．档案制度·····················································64第四部分流程1．油品配送操作流程··············································662．出车检查流程··················································683．收车检查流程··················································694．交通事故处理流程··············································705．车辆故障处理流程··············································716．人员招聘流程··················································727．解聘离职流程··················································738．票据报销流程··················································74第五部分规定1．配送油品安全规定··············································752．交通违法处理规定··············································76【目录】北京燕联石化产品储运有限公司运输车队3．交通事故处理规定··············································784．车辆事故处理规定··············································815．安全事故处理规定··············································836．电子铅封管理规定··············································857．停车场管理规定················································878．票据报销规定··················································89第六部分办法1．司运人员量化工资核算办法······································912．调度员绩效工资考核办法········································983．配送服务质量管理办法·········································1044．定人定车办法·················································1085．应急配送办法·················································111第七部分应急预案1．油罐车着火应急预案···········································1132．油罐车泄漏应急预案···········································1223．重点部位着火应急预案·········································126《组织结构图》【第一部分组织结构】-1-运输车队组织结构经理配送中心（副经理）配送协管员2人驾驶员(若干)押运员(若干)调度中心（副经理）保障中心（副经理）安全/客服/办公室（副经理）主调度员3人副调度员3人车检员3人加油员1人库管员1人安全主管1人人事主管1人出纳员1人统计员1人《部门工作》【第一部分组织结构】-2-部门工作一、配送中心1．按调度中心安排的次序、时限完成配送任务；2．处理配送中的意外情况，确保及时送达；3．监控GPS；4．处理数质量纠纷、服务纠纷；5．管理司运人员，保证出勤比例；6．协助处理车辆故障；7．协助处理交通事故与交通违法；8．编排、办理、使用与保管通行证；9．清查与保管车辆钥匙、证件，收缴与核对油品转移交接单；10．上级交给的其他任务。二、调度中心1．按“尽量满载、少跑空驶、合理搭舱、任务饱和、杜绝脱销、力争送完”的原则调度任务；2．按《社会客户配送规定》安排业务配送；3．时时联系加油站，实时掌握出库、库存及其他情况；4．记录并转达中心调度室的指示及要求，及时、快速完成导卡等；5．统计与报告日配送数据；6．上级交给的其他任务。三、保障中心1．向调度中心与配送中心提供每日可出车辆；2．监督司机出车检查，收车检查；《部门工作》【第一部分组织结构】-3-3．故障救援，调查与处理车辆事故，协助处理交通事故；4．安排车辆保养，监督、验收保养质量；5．安排车辆维修，监督、验收维修质量；6．车辆年检、验罐、二保等；7．车辆续保，办理车辆证件，管理车辆档案；8．采购与管理车辆配件和油品配送器材；9．燃油保障与保管，加油与油耗统计；10．上级交给的其他任务。四、安全/客服/办公室1．安全教育与宣传；2．油品配送安全巡查；3．预防与处理交通事故、安全事故；4．控制与处理交通违法；5．监控与处理超速；6．管理与维护安全设施、设备；7．受理客户投诉，督促相关处理客户诉求，向客户反馈投诉结果与听取客户意见；8．人事工作；9．统计工作；10．档案管理；11．会务组织；12．采购与发放办公用品，管理与维修办公设施、营产；13．来访接待；14．票据报销，小额流动现金管理；《部门工作》【第一部分组织结构】-4-15．上级交给的其他任务。《经理职责》【第二部分职责】-5-经理职责经理受公司总经理领导，对公司总经理负责。经理负责车队的全面管理，对包括配送、调度、保障、安全、效率、利润等负总责。其职责如下：1．建立健全车队的各项规章制度，做到所有工作均有章可循；2．建设与培养一支具有较高水平的管理人员队伍；3．建设与培养一支素质良好的员工队伍；4．搞好与物流中心和加油站的沟通，维护良好客户关系；5．搞好对外关系，为车队创造良好的外部环境；6．及时协调内部关系，解决内部矛盾，保持车队良好运转；7．制定对策与加强教育，预防和控制交通、安全事故；8．创新与优化配送模式、调度流程、管理方法等；9．建立健全考核机制，以促进安全、服务、效率、利润；10．完成上级交给的其他任务。《配送中心副经理职责》【第二部分职责】-6-配送中心副经理职责配送中心副经理（以下简称配送副经理）受经理领导，对经理负责。主要负责组织司运人员完成调度中心安排的配送任务，对服务质量进行管理。其职责如下：1．完善与改进配送中心各岗位的职责及操作规范；2．严格按岗位职责及标准对所属人员进行考核；3．掌握司机、押运的思想、技术及身体状况，定人定车并保持相对稳定；4．了解每日配送任务，组织人员、车辆完成配送任务；5．调查与处理油品配送中的数量、服务等问题；6．管理司运人员，对直管人员考勤；7．确定与调整行驶路线；8．核对库站距离；9．办理通行证；10．总值班与完成上级交给