HAY胜任力模型案例

DHL’sGlobalCompetencyMenuGenericDescriptionsGlobalHRDevelopmentPage2Vers1.1Competenciesareanyessentialskill,knowledge,andindividualqualities,whichleadtosuperiorperformanceinajobrole.GlobalHRD·BrusselsGCC·December,2003BusinessAnalysisBusinessAcumenCrossBorderThinkingCustomerOrientationDecisionMakingInnovationLeveragingDiversityMarketFocusNegotiationOrganizationalInfluencePlanning&organizingResultsOrientationLeadershipBuildingandLeadingTeamsChangeManagementConstructiveChallengeDevelopingPeopleHoldingPeopleAccountableShapingDirectionTeamworkPersonalAccountabilityAdaptabilityAttentiontoDetailBuildingandManagingPartnershipsCommitmenttoExcelCommunicationConceptualThinkingConcernforPeopleInfluencingInitiativeLearningOrientationPersonalImpactSelfManagementDHL’sGlobalCompetencyMenu-clusteroverviewPage3Vers1.1Competenciesareanyessentialskill,knowledge,andindividualqualities,whichleadtosuperiorperformanceinajobrole.GlobalHRD·BrusselsGCC·December,20031.AccountabilityActsresponsibly.Canbecountedontokeepcommitments.Complieswiththeintentofpolicies,proceduresandagreements.Buildsothers'trustinownprofessionalism,integrity,expertiseandabilitytogetresults.2.AdaptabilityRespondspositivelytochange.Maintainseffectivenesswhenconfrontedwithnewworksituationsortheuncertaintyandambiguitythatcomewithchange.Isopentonewideas,assignmentsandapproaches.3.AnalysisBreaksdownaproblem,situationorprocessintoitscomponentparts,separatesthemainissuesfromside-issues,understandsthenatureofpartsandtheirrelationshiptooneanother.Seeksoutandcriticallyevaluatesbothnumericalandnarrativeinformation.Drawsaccurateconclusions.4.AttentiontoDetailIsthoroughandcompleteinperformingallaspectsofthejob.Staysfocusedonthedetailsofthejob,nomatterhowsmall.Checksandmonitorsworktoensureaccuracy.5.Building&LeadingTeamsKnowsthetalentneedsoftheteam.Attractsanddevelopsthepeoplewhocanmeetthoseneeds.Encourageseffectivecooperationamongteammembersandbetweenteams.Inspiresteamspiritandthecommitmenttoachievehighstandardsofperformance.OverviewCompetencies–Definitions6.BuildingandManagingPartnershipsUsesinterpersonalstylestocreateandsustaineffectiverelationshipswithbusinesspartners(e.g.,suppliers,jointventurepartners,industrygroups,competitors,governments,unions)andcolleagues.Isopentoapproachesthatmeetmutualgoals.7.BusinessAcumenUnderstandsbusinessprinciplesandlanguage,includingthefundamentalsoffinanceandprofitability.UsesthisunderstandingtoachieveresultsandtoincreasetheperformanceandprofitabilityofDHL.8.ChangeManagementAcceleratescompletionoforganizationalchangebygeneratingemployeecommitmentandbyusingchangemodels,processesandmethodseffectively.Communicateseffectivelytoensurechangesarefullyimplementedandsustained,achievingtheintendedbusinessresults.9.CommitmenttoExcelChallengesselfandotherstoexceedstandardsandachieveextraordinaryresults,strivingforbestinclass.Isnoteasilydeterredwhenobstaclesordelaysareencountered.10.CommunicationProvidesbothverbalandwritteninformationinatimely,clearandconcisemanner.Expressesideaseffectively,adjustingstyle,toolsandmodetotheneedsofothers.Listensattentively,andsummarizesorasksquestions,whenneeded,toclarifyinformation.11.ConceptualThinkingGainsanoverallunderstandingofproblemsorsituationsbylinkinginformationorapplyingtheoreticalframeworks.Identifiespatternsandconnectionsbetweensituations.Seessituationsasbothcompletesystemsandinterdependentcomponentparts.12.ConcernforPeopleRelateswellwithpeoplefromawidevarietyofbackgrounds.Isawareoftheexpressedneedsandperceptionsofothersandadeptatpickingupcluestotheirunexpressedthoughtsandfeelings.Usesthisinformationtobuildrelationships.Showsrecognition,concern,respect,fairnessandopennessinpersonalcontact.13.ConstructiveChallengeContributestoanenvironmentwherepeopleatalllevelsstandupfortheirideasandwherethestatusquocanalwaysbechallengedforthebetter.14.CrossBorderThinkingHasaholisticmindsetandstaysabreastofimportanttrendsthatmayeffectofcompetitivenessasagroup.Managesthebusiness,givingprioritytotheinternationalpositionofDHL.15.CustomerOrientationIsfocusedonidentifyingandunderstandingeachcustomer'sneed.Expressesandactsondesiretoassistcustomersinanefficientandfriendlymanner.Page4Vers1.1Competenciesareanyessentialskill,knowledge,andindividualqualities,whichleadtosuperiorperformanceinajobrole.GlobalHRD·BrusselsGCC·December,2003OverviewCompetencies–Definitions16.DecisionMakingMakestimelyandappropriatechoicesbasedonaccurateanalysisandexperience.Usessoundjudgmenteveninconditionsofuncertainty.Anticipatesimpactofdecisionsandplanshowtomanagerisk.17.DevelopingPeopleFacilitatesthedevelopmentofothersthroughpersonalinvolvementincoaching,mentoringandsponsorship.Createsanenvironmentthatencourageslearning,growthanddevelopmenttoimproveDHL'scapabilitytoachievethestrategicvision.18.HoldingPeopleAccountableMonitorsandreviewsperformance,providingsupportandguidancetoensuresuccess.Enforcesqualitystandardsandagreedcommitments,addressingperformanceproblemsinatimely,tactful,butdirectmanner.19.InfluencingPersuadesothersoft