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BANQUETBESTPRACTICESIMPLEMENTATIONRECORD咖啡厅最佳操作规程实施记录ITEMJANFEBMARAPRMAYJUN1Allair-conditionersareswitchedononlyonehouraheaddailyoperationisbeginning餐厅的空调系统电源在营业前一小时才能打开2Allelectricalappliancesareswitchedoffwhennotinuse所有电器不用时需关掉电脑3Switchofflightsafteruse不用时关灯450%lightsonforpreset-upandstaffset-up在布展及摆台时把灯光调至50%状态5Turnofflightsbulbsafterdailyoperationisfinished每日营业结束后关闭所有照明电源6TurnofflightsofBallroomandB1foyerwhenfunctionfinish宴会结束后及时关闭二楼及B1走廊灯7Turnoffelevatorwhenfunctionfinish在宴结束后及时关闭扶手电梯8Reuseofglasscovers重复利用杯盖9Reuseofcoasters重复利用杯垫10Reuseofpencilandnotepad重复利用会议用纸及铅笔11Reuseofmatchesboxes重复利用火柴12Shutoffthewatertapomnivorously,donotusehotwater随时手关闭水龙头,不必用热水就不用13Closeallrefrigeratorsdooromnivorously,aswellallicemachinescoverboard随时手关闭冰箱冷柜的门与制冰机盖板14Usereusablepaperforallinternalpurpose内部使用可重复利用的纸张15Banquetnotusingbronzedlogoheadpaperformeeting宴会部不以烫金抬头纸作为会议用纸16Asmuchaspossibletousenaturallightingresources尽量使用自然淘汰或其它能源17Banquettakesbackunusedbreadwhichbeenfromcoffee/teabreak,andsendbacktoPastryforotherpurpose宴会部咖啡/茶点,多余的面包须送还饼房18Banquetuseartificialflowerstodecoratetablesinsteadoffreshflowers宴会部摆台以人造花替代鲜花19Warmer/HeatingTrolliesshouldbeturnedoffafteruse加热器用后须关闭Checkedandsignedby检查：OutletManager部门经理：Verifiedandsignedby审核：DirectorofF&B餐饮经理/总监：*Pleaseputatickifcompleted请在完成的项目栏中划对号.COFFEEGARDENBESTPRACTICESIMPLEMENTATIONRECORD咖啡厅最佳操作规程实施记录(7-12月)ITEMJULAUGSEPOCTNOVDEC1Unusedbutterisreturnedtothekitchenforcooking将客人未用过的黄油送回厨房用于烹调（咖啡厅）2Useenvironmentalfriendlyshoppingbags利用环保购物袋3Recyclestoryfoambuffetdecorationandoutsideofhotel重复利用自助餐装饰泡沫可用于外卖4Reuseofstirs搅棒的重复使用5Reuseofcocktailpicks果签的重复使用6Reuseofmatchboxes火柴盒的重复使用7Shutoffthewatertapomnivorously.Donotusehotwaterwheneveritisunnecessarily随手关闭水龙头,不必用热水就不用8ReuseusedInfrasyssingleandduplicabledoublelayerpaperrollstomakenotepadsforstaff双联与单联打印纸,制成记录本供员工使用重复利用杯盖9Closeallrefrigerators`dooromnivorously,aswellallicemachines`coverboard随手关闭冰箱冷柜的门与制冰机盖板10Asmuchaspossibleusingofnapkininsteadofpapernapkins尽量使用面巾,以减少纸巾的使用(咖啡厅)11Usereusablepaperforallinternalpurpose内部使用可重复利用的纸张12RoomServicetakesbackfruitsamenitiesfromguestrooms,andmustsendtokitchensandbarsforotherpurposeifqualityisacceptable送餐部从客房收回的水果,如无裨上的问题,必须送给厨房与酒吧用于其它用途13Superfluoushotcoffee/teacanbeusedforicedteaorcoffee多余的热咖啡/茶可用于制作冻咖啡/茶14Thelemonusedforcoldlemonteacanbeusedforwashingdishes冻柠檬茶用过的柠檬角,可以用于浸泡餐具Checkedandsignedby检查：OutletManager部门经理：Verifiedandsignedby审核：DirectorofF&B餐饮经理/总监：*Pleaseputatickifcompleted请在完成的项目栏中划对号.LOBBYLOUNGEBESTPRACTICESTMPTEMENTATIONRECORD大堂酒廊最佳操作规程实施记录（1-6月）ITEMJANFEBMARAPRMAYJUN1Allair-conditionersareswitchedononlyonehouraheaddailyoperationisbeginning餐厅的空调系统电源在营业前一小时才能打开2Allelectricalappliancesareswitchedoffwhennotinuse所有电器不用时需关掉电脑3Allchandeliersareturnedoffduringtheday吊灯在白天可以不用4Switchedofflightsafteruse不用时关灯5Unusedindividualsachest/containerfromtablesarenotthrownbutreusedafterchecking将餐桌上客人未用过的单包装的物品重新储存,检查后再利用不丢掉6Turnoffalllightingbulbsafterdailyoperationisfinished每日营业结束以后关闭所有照明电源7Reuseofglasscovers杯盖的重复使用8Unusedpapernapkinstobecollectedbackforrecycling餐巾纸的重复使用9Reuseofcoasters杯垫的重复使用10Reuseofcocktailpicks搅棒的重复使用11Reuseofusedmatchboxes果签的重复使用12Reuseofusedmatchboxes火柴盒的重复使用13Shutoffthewatertapomnivorously,donotusehotwaterwhereveritisunnecessary随手关闭水龙头,不必用热水就不用14Reuseusedinfrasyssingleandduplicatedoublelayeredpaperrollstomakenotepadsforstaff随手关闭冰箱冷柜的门与制冰机盖板15Usereusablepaperforallinternalpurpose内部使用可重复利用的纸张16Superfluoushotcoffee/teacanbeusedforiced多余的咖啡/茶可用于制作冻咖啡/茶17Warmersshouldbeturnedoffaftercloselobbylounge加热器在大堂吧关门后关闭18Thelemonusedforcoldlemonteacanbeusedfordishwashing冻柠檬茶用过的柠檬角可用于泡餐具Checkedandsignedby检查：OutletManager部门经理：Verifiedandsignedby审核：DirectorofF&B餐饮经理/总监：*Pleaseputatickifcompleted请在完成的项目栏中划对号.HotelOrientationScheduleofAugust2003饭店入职培训计划AUG260900-0920GettoKnowYou破冰TrainingDept0930-1120SLIMIntroduction集团介绍TrainingDept1130-1140EXCOMIntroduction管理人员介绍EXCOM1140-1200GMSpeech总经理发言QM1300-1330WarmupExercise暖身活动TrainingDept1330-1430Grooming&Hygiene仪容仪表TrainingDept1430-1545ProductKnowledge-Rooms房务部介绍RoomTeam1545-1630ProductKnowledge-F&BService餐饮部介绍F&BTeam1630-1700FinanceIntroduction财务部介绍FC1700-1730S&MIntroduction销售部介绍DOMAUG270900-1010CustomerDelightProgramIntroduction/ExcellentServiceinRasaRiaResort令客人喜出望外计划TrainingDept1020-1100EmployeeHandbook员工手册HRM1100-1200HRPhilosophy人力资源部介绍HRM1300-1330WarmupExercise暖身活动TrainingDept.1330-1500Fire&EmergencyProcedure紧急措施ChiefEngineer1500-1530HotelSecurity饭店保安SecurityManager1540-1620TelephoneCourtesy电话礼仪TrainingDept.1630-1730HotelTour饭店介绍TrainingDept.AUG280900-0950GoldenCircleProgram金环计划ChristinaLin1000-1050StrategicPlan战略计划TrainingDept.1100-1200Vision&GuidingPrinciple远景目标TrainingDept.AUG291300-1330TeamBuilding团队合作TrainingDept.1330-1400Shangri-LaFoodSafetyManagementSystem香格里拉食品安全管理体系Hygienist1405-1505BasicEnglishTraining基础英s文TrainingDept.1510-1630ProductKnowledgeQuiz&Feedback产品知识测试TrainingDept.0900-1730Shangri-LaCareI香格里拉翔IAngelsJOBDESCRIFTIONSECTIONONEJOBOUTLINEJobTitleServiceAssociateDepartmentFoodandBeverage-ServiceReportsDirectlyTo:FoodandBeverag