BEC中级第二版unit-3a

BEC-IIUnit3aOrderinggoodsObjectives:ToenableSstotalkaboutmakingandchangingordersTopractisereadingandlisteningforspecificinformationTowritingshortandclearsentencesinbusinessletterPlacinganorderMail-ordercompany:邮购公司，如：小康之家、贝塔斯曼书友社、麦考琳家居On-lineshoppingdot.com:当当、淘宝、卓越、异趣PlacinganorderWarm-uptask:1.Whatqualitiesdoyouthinkarethemostimportantwhenlookingforsuppliers?In-timedelivery;competitiveprice;reputation/reliability;flexibility;constanthighqualityOtherexpressionsforreferencereliableandtrustworthypossessbasicqualitiesofhonesty,integrity,accountabilityanddependabilityprovidegood-qualityproductssatisfactoryservicehaveflexibilitytowardsnew/additionalrequirementsCourteous彬彬有礼andco-operativetimelydeliverycompetitivepriceReading1Step1ReadtheletteranddotheexerciseofTorFStep2AnswersomequestionsconcerningtheletterWhatisthepurposeofthisletter?Whatisthechangedorder?Step3Explainsomelanguagepoints.Wordtipsfinalize:定稿,完结summercollection夏季时装展览会Reading2Step1Readthereplyletterandanswerthequestions.Step2Checktheanswersandexplainlanguagepoints.Step3modifythelettertomakeitclearandsupplyabetterversionaboutitLanguagefocusSummercatalogue夏季时装商品目录Article指一件具体的物品或物件anarticleofclothing一件衣服animportantarticleoffood一种主要食品articlemix商品组合sorttheproblemout理清、解决问题Keystothequestions1.ShewouldliketoqueryKorinna’schangeoforder.2.ShethoughttheyhadsortedtheproblemsoutwhenMr.HubnerwasinItaly.3.SheisgoingtowaitforKorinnatoconfirmtheinformationaboutthelengthofskirtsrequiredbeforecontactingthevendors.SomemajorproblemsoftheletterLayout:toodenseandthereforeoff-putting.Itmighthelpifthewriterusedheadings,bulletpointsandbrackets.Paragraph:shouldbedividedintoparagraphstoaidclarityandtoencouragethereadertoactuallyreadthefax.Connectors:itisdifficulttofollowthesequenceofideasbecauseconnectorsarenotusedmuchtomakeitclear,consistentandlogical.(e.g.toshowcauseandeffect)SomemajorproblemsoftheletterSentences:sometothesentencesareextremelylong,makingthetextdifficulttoread.Aimingforoneideapersentenceisagoodidea.Accuracy:asthewriterisanon-nativespeaker,completeaccuracyisperhapsnottobeexpected.However,corewordsforthetopicshouldbespeltcorrectly.Goodpunctuationaidsclarity.Clarity:writingshouldbeclearandmakeyourselfunderstand.Thebasicqualities(7Cs)ofbusinessletter1Clear:expressyourselfclearlyandmakeyourselfunderstood2Courteous:bepoliteandleavegoodimpressiononthebusinesspartners3Concise:makeyourlettershortandpowerfulandincreaseefficiencyThebasicqualities(7Cs)ofbusinessletter4Complete:stateessentialelementsoftransaction5Considerate:includeeverydetailandprepareforsomethingunexpectedorrisky6Concrete:bespecificanddowntodetail7Correct:supplycorrectinformationtoensurethesuccessfultransaction.RevisedversionofthefaxDearKorinnaRe:OrderforFaci(314739)andCristi(315227)skirtsThankyouforyourfaxconcerningtheaboveskirts.IdiscussedtheproblemsregardingthetwoskirtswithMr.HubnerduringhistriptoItaly.TheskirtmadebyFacihasaslitatthebottom,whichmightmakeitdifficultifthecustomerwantedtochangethelengthoftheskirt.Wethereforeagreedthatthevendorwouldhavetosupplytheskirtintwodifferentlengths.RevisedversionofthefaxMr.HubneralsothoughtitmightbebettertoleavethetwodifferentlengthsoftheCristiskirt.Theskirthasaspecialknittingtechnique;asaresult,itmightbedifficultifthecustomerwantedtoshortenit.WhenMr.HubnerleftItaly,Ithoughtwehadsortedtheproblemsout.Iwasthereforesurprisedbyyourfaxcancelingtheothersizes.RevisedversionofthefaxPleaseletmeknowifyoudefinitelywanttocanceltheotherlengthskirts.Asforreducingthetotalquantity,IwillwaitforconfirmationoftheinformationaboutlengthsbeforeIcontactthevendors.Thanksandbestregards.DiscussingchangesListening1Step1ListentotheconversationandgraspthemainideaStep2Listentotheconversationagainforthespecficinformation:whatdoesAtonellahavetodo?Step3ListentotheconversationforthethirdtimewhilereadingthetapescriptandfindwhatphrasesareusedtoexpressthefollowingfunctionsWordsandexpressionsinListening1Pronto,Zanetti.PhrasesusedtoexpressthefollowingfunctionsStatingthereasonforcalling:I’mringingabout…PhrasesusedtoexpressthefollowingfunctionsConfirminginformation:Wedefinitelywantonly…/sothat’s…Requestingaction:Doyouthingyoucouldspeaktothemsoonthough?PhrasesusedtoexpressthefollowingfunctionsPromisingaction:I’llcallthem…;Iwillfaxyou…Thanking:thanksfor…Referringtofuturecontact:I’llspeaktoyou…/I’llfaxyou…Howwouldthesefunctionsbeexpressedinaformalletter?Statingthereasonforwriting:Iamwritingabout…Confirminginformation:Wewouldliketoconfirmthat…Requestingaction:Iwouldbegratefulifyoucouldtellme…Promisingaction:Iwill…Thanking:Thankyouforyour…Referringtofuturecontact:Pleaseletmeknowassoonaspossible.FunctionsStep1Matcheachfunctionwithtwoofthephrase:onefromatelephoneconversationandonefromaletter.Step2ChecktheanswersStep3ComparethedifferencebetweenthelanguageonthephoneandinaletterHowtoexpressinaformalletterReferringtoaletter:furthertoyourletterof….Suggesting:wepropose…Givinginformation:Itrustyouwillfindthefollowingpointsofinterest.Askingforco