旅游专业英语课件4

ChapterFourEnglishattheHotelContentsCheck-inandCheckoutHousekeepingServiceFoodandBeverageExchangeofForeignCurrencyConventionandExhibitionServiceSection1Section2Section3Section4Section5Section1学会用英语与客人有效沟通，证实客人身份及询问有关旅途事宜熟练掌握与本话题相关的专业英语词汇及常用句型表达练习用英语迎接客人学会英文欢迎词的规范写作学会英语众欢迎客人的礼仪StudyObjectivesSection1•PartTwoSituationalDialogue•PartThreeWriting-skill•PartFourExercises•PartFiveSocialEtiquette•PartOneBackgroundMaterialPartOneBackgroundMaterialQuestion:Howtohelpthetouristswithcheck-inandcheck-outformalities?TipsforreferenceIfyouareatourguidewhoishelpingyourtouriststopassthroughchecking-inorcheckingoutformalitiesathotel,herearetheguidelinesforyou:SEC2SEC3SEC4SEC5SEC11.Helpthetouristscheckinandintroducethemtothelocationsofthemainfacilitiesofthehotel2.Helpthetourleaderputtheroomnumbersontheluggageandhavetheluggagesenttotheroomsassoonaspossible.3.Ifthetouristshavesomeproblems,informthefloorattendantimmediatelyandactivelyassisthiminsolvingtheproblem.PartOneBackgroundMaterialSEC2SEC3SEC4SEC5SEC14.Te1lthecheforthewaitersoftherestauranthowmanypeopleareinthegroup,whowillbehavingthemealandanyspecialrequirements.5.Makethetouristsawareoftheneedtosettletheirbills.6.Remindthetouriststohavetheirpassports,plane(ortrain)ticketsandcustomsdeclarationformsputintheircarry-onluggageandhaveacheck.7.Tellthetouristswhenandwheretocollecttheluggage,andcheckthenumberofpiecesofluggage.PartTwoSituationalDialogueA:areceptionistB:atourguideC:atouristD:atourleaderA:Goodafternoon!Welcometoourhotel.B:Goodafternoon!I’dliketohavetwosuitesandtensinglerooms1,please.A:Haveyoumadeareservation?B:Yes.WehavebookedthemforourtourgroupfromtheUnitedStates.I'mWangHai.I'mfromChinaInternationalTravelService.A:Oh,I,msorry.Thereisnoreservationfromyourservice.B:I'msurewehavemadeareservation.CouldyoucheckagainareservationforFridayforthetourgroupfromtheUnitedStates?A:Allright.Letmecheckagain.Ah,yes,twosuitesandtensingleroomsfromChinaInternationalTravelService.SEC2SEC3SEC4SEC5SEC1DialogueOnePartTwoSituationalDialogueC:Isthereabathintherooms?Ifeelliketakingabathrightnow.A:Yes,everyroomisequippedwith2abath,atelephoneandanair-conditioner.C:That'sgood!A:CanIseeyourpassports,please?D:Yes,theseareourpassports.A:Thankyou.Hereareyourpassports.Pleasefillin3theseregistrationforms.D:Theregistrationformsarefinished.Shallwehaveourkeystotherooms?A:Ofcourse.Herearethekeystoyourrooms.Yourroomsareonthethirdfloor.Thebellboywil1takeyoutoyourrooms.D:Thanks!SEC2SEC3SEC4SEC5SEC1PartTwoSituationalDialogueSEC2SEC3SEC4SEC5SEC1B:Iguessyoumustbetiredafteralongtrip.Ifthere'snothingelseyouwant,Iwillbeleaving.Iwillmeetyouatthelobbyonthegroundflooratseveno'clocktomorrowmorningforyourbreakfast.Youcantakeagoodresttonight.D:Idon’tthinkthereisanythingelse.4Youhavebeenveryconsiderate.Thankyouverymuch.B:Youarewelcome.Enjoyyourstay.Seeyoutomorrow.D:Seeyoutomorrow.PartTwosituationalDialogueVocabularySEC2SEC3SEC4SEC5SEC1reservation[,rezə'veiʃən]n.(旅馆房间、剧院座位等的)预定receptionist[ri’sepʃənist]n..接待员suite[swi:t]n.(房间、器具等的)一套,一付,一组passport[‘pɑ:spɔ:t]n.护照;通行证;执照bellboy[‘belbɔi]n.（旅馆、俱乐部等的）行李服务员；侍者registration[,redʒis‘treiʃən]n.登记;登记证;登记人员的数目;注册lobby[‘lɔbi]n.（剧院、旅馆等的）门廊、门厅PartTwoSituationalDialogueA:atourguideB:atourleaderC:aclerkA:Goodmorningeveryone!Wearegoingtocheckoutthismorning.Iseverybodyhere?B:Yes.A:Iseverybody’sluggageready?B:Yes,everythingisallright.A:Thankyouforbeingsopunctual.1Thebellboy2willtakeyourluggagetothebus.Tenminuteslater,pleasemeetatthedining-hall.Breakfastistobeservedat7:40.Afteryouhaveyourbreakfast,pleasemeetonthebus.Wewil1setofftotheairportat8:30.Thedeparturetimeoftheflightis10o'clockthismorning.Isthisscheduleallright?DialogueTwoSEC2SEC3SEC4SEC5SEC1PartTwoSituationalDialogueB:Yes,thankyou.A:Wouldyoupleasecomewithmetochecktheluggage?B:Yes,ofcourse.A:Therearealtogetherl6piecesofluggage.B:Yes.Thatisl6.A:Aretheyalllocked?B:Yes,theyare.Now,canyougowithmetothefrontdesktocheckout?A:Sure.(Atthefrontdesk)C:Goodmorning,sir.Doyouwanttocheckout3?B:Yes,ourroomsare501,502,503,504,andmynameisJohnSmith.SEC2SEC3SEC4SEC5SEC1PartTwoSituationalDialogueC:Hereisyourbi1l.Twonightsat300yuaneachandherearethemealsthatyouhadatthehotelincludingthebreakfastthismorning.Thatmakestotalof4,500yuan.Isthatright?B:Yes,Ithinkso.C:Howwouldyouliketopay?4B:I’dliketopayincash.C:Hereisyourreceipt.Welookforwardtoseeingyouagain.5B:Thankyou.Good-bye.SEC2SEC3SEC4SEC5SEC1PartTwoSituationalDialogueSEC2SEC3SEC4SEC5SEC1Vocabularyreceipt[ri'si:t]n.收条,收据punctual['pʌŋktjuəl]adj.准时的,严守时间的,按期的departure[di'pɑ:tʃə]n.起程;(火车的)发车;(飞机)起飞schedule[‘skedʒjul]n.时间表,课程表,日程表;火车时刻表total[‘təutl]adj.总的,总括的,全体的,全面发动的PartTwoSituationalDialogue1.I'mfromChinaInternationalTravelService.我是中国国际旅行社的工作人员。2.WehavebookedtwosuitesandtensingleroomsforourtourgroupfromtheUnitedStates.我们已经为我们的美国旅游团预订了两件套房和十间单人房。3.Wehavetostartearlytomorrowmorningbecauseofthebusyschedule,I’mafraid.因为行程比较紧张，所以明天早晨我们要早点出发。4.We’dliketorequireamorningcallat7:00tomorrow.我们需要七点钟的叫早服务。5.Thebreakfastisavailablefrom6:30atthebuffetatthesecondfloor.早晨六点半在二楼的自助餐厅提供早餐。UsefulExpressionsForatourguideSEC2S