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试卷一一、判断题1.Communicationinvolvesnotonlywrittenoralspeech,butalsomusic,thepictorialarts,thetheatre,theballet,andinfactallhumanbehavior(对)2.Listeningisonlyamatterofunderstandingaspeaker’swords(错)3.Whenyoudraftthereport,designittoappealtotheprimary-audience-theaudiencewiththepowertomakefinaldecisions(错)4.whenyouwanttopointoutwhat’sbeingdonewithouttakingeitherthecreditortheblame,youshouldusepassivevoice(错)5.“Dountoothersastheydoneuntothem“isarealgoldenruleforrelationshipdevelopment（错）6.Whenamessageisprimarilybadnews,youusuallyshouldwriteinthedirectorder(错)1.Alackofcommunicationoramiscommunicationcanleadtobusinessdifficulties,accidents,injuriesandevendeath(对)2.Communicationinvolvesnotonlywrittenoralspeech,butalsomusic,thepictorialarts,thetheatre,theballet,andinfactallhumanbehavior(对)3.Speakingisamoreimportantpartofthecommunicationprocessthanlistening(错)4.Inbusiness,thesuccessofyourwritingandspeakingwilldependlargelyonhowwellyou’vetailoredyoucommunicationtoyouraudience(对)5.whenyouwanttobediplomaticaboutpointingoutaproblemorerrorofsomekind,youshouldusepassivevoice(错)6.“Dountoothersasyouwouldhavethemdountoyou“isarealgoldenruleforrelationshipdevelopment(对)二、修改题1.Thepresidentisoftheopinionthatthetaxwaspaid2.Youfailedtosignyourcheck.Yourcheck3.Youshouldneverusethattypeofpaperinthecopymachine4.ItisimpossibletorepairyourvacuumcleanertodayYoucan’tfinishtorepairyourvacuumcleanertoday.5.We’rehappytoextendyouacreditlineof$5.000Youarewelcometoextentyourcreditlineof$5000.三、简答题1.Explaintheimportantofcommunicationforyouandyourorganization1)theimportantofcommunicationforyouA.GoodcommunicationcanmakeusveryhonestlifeB.CommunicationcanexpandthenetworkofpersonalrelationshipsC.AvoidunnecessaryargumentsbetweenpeopleD.Communicationcanpromotetheestablishmentofgoodrelationsbetweenthetwosides。2)theimportantofcommunicationforyourorganizationA.CommunicationcanoptimizethestructureoftheorganizationB.CommunicationcanmotivateemployeestoimprovetheirworkingefficiencyC.CommunicationcangetmoreinformationandintellectualresourcesD.Communicationcanpromotetheconstructionoforganizationalculture2.Howtoattendtothespeaker?PleasedescribeyourstrategiesA.Beforethespeech,makethepreparationswell.B.Enhanceyourconfidenceandavoidthefear.C.Inthespeech,theaudienceinteractionwiththeaudienceD.ExpressyourselfhonestlyE.ControlthelecturestrictlyF.Improvetheprofessionallevelofyourspeech3.Howtowritetargetedcoverlettersthatskillfullysellyourabilities?Pleaseidentifyitbriefly四、问答题1.BrieflylistthephasesofthecommunicationprocessCommunicationsubject,communicationobject,communicationmediator,communicationenvironment,communicationchannel2.PleaseidentifythePurposewhenweusethevisuals3.ListthestrategiesforeffectivelisteningA.UsebodylanguageB.AvoidinterruptingthespeakerC.Don'ttalktoomuch.D.AskquestionsE.Thespeakerandthehearer'sroleconversionconsciousnessF.Avoiddistractionsorgestures4.DescribethefivestepgeneralwritingprocessA.Planing1.avoidperfection2.keepgoing3.pursueanystrategythatwillhelpyoumakeprogressonthedraftB.DraftingneedstobeflexibleC.Thefivestagesarerecursiveyou1.reviseforcontentorganization,andformat2.Editsentenceandwords3.proofreadthemessageD.canrevisitearlierstagesatanyatanytime5.ExplainhowyouparticipateeffectivelyinaninterviewA.Payattentiontoyourimage五、作文邀请信试卷二一、判断题7.Verbalcommunicationoccursbymeansof(对)8.Communicationinvolvesnotonlywrittenandoralspeech,butalsomusic,thepictorialarts,thetheatre,theballet,andinfactallhumanbehavior(对)9.Whenwritinganadjustmentletterforasituationinwhichthecustomerabusedaproduct,avoidusingthepronounyou(对)10.Ifyouexpectareaderwillreactnegativelytoyourmessage,useadirectapproach(错)11.Whenyoudraftthereport,designittoappealtotheprimaryaudience-theaudiencewiththepowertomakefinaldecisions（对）12.Evenasimplegesturesuchasawaveorasmilecanmeandifferentthingstopeopleofdifferentcultures(对)13.Regardlessofwhotypesadocument,thewriterisultimatelyresponsibleforitsaccuracyandappearance(错)14.Aneffectiveclaimletterrequestanadjustmentbasedonpoorserviceorunfairpractices(对)15.Jargonisusedtoexplainsophisticatedconceptstoothers(对)16.Usually,themorevisualaidsyouuse,thebetterthepresentationwillbe(对)选择题1.whichofthefollowingcountiesusehigh-contextlanguage?2.Whatarethebestpersuasivemessagescloselyconnectedto?(totheinterestsofthesociety)3.ideallythecommunicationprocessendswiththe?(feedback)4.whatcausesmostoralcommunicationproblemsinbusiness?(poorlistening)5.Toachievethegoalsofabad-newsmessage,youshould?(indicatethepersonalreasonsforthedecision)6.Revisingforcorrectnessinvolve?(fixinganygrammar,spellingorpunctuationerrors)7.Acustomerwhoisdissatisfiedwithaproductandwantsarefundorreplacementshouldwrite__letter?(aclaim)8.Howdoestheaudiencetypicallyperceiveapresenterwhodoesnotusevisualaids?(notaswellprepared)9.Whichofthefollowingisnotacomponentofthereportbody?（executive）10.Acoverletterislikewhattypeofletter/（sales）修改题1.ournewlaserpaperkeepsthewastedpaperfromsmudgedcopiestolessthan2percentOurnewlaserpaperensuressmudge-freecopiescover98percentofthetime2.WehavereceivedyourreportofMay1.Th