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行业相关词汇（部分）：1.公司概况companyprofile2.主要/主营业务mainbusiness3.业务范围businessscope4.核心价值corevalue5.核心竞争力corecompetence/competitiveness6.核心应用系统coreapplicationsystem7.成功案例successstory/case8.典型案例typicalcase9.案例研究／分析casestudy10.汽车配件/备件/零件automotive(spare)parts11.汽车附件automotiveaccessories12.部件/元件/组件components13.汽车后市场aftermarket14.配件市场partsmarket15.经销商管理系统DealerManagementSystem(DMS)16.英孚思为经销商协同管理系统InfoserviceDealerCollaborationManagementSystem(INFODCS)17.英孚思为整车销售管理系统InfoserviceVehicleSalesManagementSystem(INFOVSM)18.英孚思为配件运作管理系统InfoserviceSpare/ServicePartsManagementSystem(INFOSPM)19.英孚思为索赔管理系统InfoserviceWarrantyManagementSystem(INFOWS)20.英孚思为技术资料发布系统InfoserviceTechnical–dataViewer((INFOTDV)21.英孚思为英孚商用数据交换平台(INFOX)InfoserviceB2BDataExchangePlatform22.经销商订单管理系统dealerordermanagementsystem23.售后配件管理系统Spare/ServicePartsmanagementsystem(SPM)24.集成管理系统integratedmanagementsystem25.数据分析系统dataanalysissystem26.销售配额salesquota27.配额管理quotamanagement28.配额式订单管理系统quota-basedordermanagementsystem29.配额式订单管理模式quota-basedordermanagementmode30.主数据管理masterdatamanagement(MDM)31.操作系统operatingsystem(OS)32.应用系统applicationsystem33.实施服务implementationservice34.一站式服务one-stopshop/one-stopservices35.综合性的一揽子服务（方案）acomprehensivepackageofservices36.现场服务on-siteservice37.现场培训on-sitetraining38.现场实施on-siteimplementation39.现场分析on-siteanalysis40.现场管理field/on-sitemanagement41.车厂/主机厂/整车制造商/车辆制造厂OEM/automaker42.整车物流(finished)vehiclelogistics(FVL)／outboundlogistics(注：整车以后可以一致翻为vehicle,如前加finished也可以)43.先进的整车物流advanced(finished)vehiclelogistics(AFVL)44.整车配送vehicledelivery45.整车／车辆匹配vehiclematching46.4S-整车销售（Sale）,零配件（Sparepart）,售后服务（Service）,信息反馈等（Survey）47.线上车辆状态跟踪onlinevehiclestatustracking48.线上预配车模块onlinevehiclepre-allocationmodule49.车辆滞留时间vehicleholdupperiod50.配车冻结vehicleallocationfreezing51.生产冻结期productionfreezingtime52.提前分销/分配pre-distribution53.生产周排产计划weeklyproductionschedule54.管线内车辆vehiclesinthepipeline55.（车辆）下线时间offlinetime/off-production-linetime56.（车辆）上线时间onlinetime57.系统上线systemgo-live58.资源配置／分配resourcesallocation/distribution59.产品推广productsdeployment(注：本行业产品推广一般是系统推广部署之意，区别与一般产品的推广促销productspromotion)60.业务流程businessprocess61.持续支持on-going/continuoussupport62.长期支持long-termsupport63.订单查询orderinquiry/query(注：前者一般电话查询等，后者一般网上查询)64.签收sign-in65.软件外包softwareoutsourcing66.服务站servicestation67.服务中心servicecentre68.功能模块function/functionalmodule69.召回recall70.无缝连接seamlessconnection/joint71.J2EE架构J2EEarchitecture72.J2EE框架J2EEframework73.展厅管理showroommanagement74.备件库存sparepartsinventory/stock75.物料出入库materialissuingandreceiving76.出库/仓库交货goodsissuing/delivery/ex-warehouse77.叉车厂forklifttruckworks78.库存深度stockdepth79.库存积压/压库overstock80.汽车配件厂autopartsplant81.汽车维修厂automotiveserviceshop82.汽车修理厂automotiverepairshop83.汽车维修工程有限公司AutomaintenanceengineeringCo.Ltd84.汽车养护有限公司carmaintenanceCo.Ltd85.汽车美容护理中心Autocarecentre86.大客户销售经理FleetSales/KeyAccountManager87.订单处理orderprocessing/handling88.延期交货订单/欠货订单backorder89.实时客户订单real-timecustomerorder90.客户名单customerlist91.客户跟进customerfollow-up92.潜在客户potentialcustomer/prospect93.客户服务满意（度）customerservicesatisfaction94.客户满意度(指标)customersatisfactionindex(CSI)95.客户关怀customercare96.客户忠诚度customerloyalty97.授权及审批authorizationandapproval98.保修/索赔申请warrantyclaim99.回运件/返修件／旧件returnparts100.最佳实践bestpractice101.同步传输synchronoustransmission102.异步传输asynchronoustransmission103.消息组播messagemulticast104.安全密码认证SecurityPasswordAuthentication105.日志管理logmanagement106.多重组网domainbasedroutingrules\107.批量数据上传batchdataupload108.电子数据交换electronicdatainterchange(EDI)109.数据库连接池databasepool110..数据源datasource\111.线形图linearchart112.柱形/条形图/直方图barchart/histogram113.饼图piechart114.托管/寄存服务hostingservice115.绩效考核指标体系设计performanceindexdesign116.绩效评价体系设计performanceevaluationsystemdesign117.绩效管理体系performancemanagementsystem118.关键业绩指标keyperformanceindex(KPI)119.应用编程接口applicationprogramminginterface(API)120.系统部署systemdeployment121.试运行pilot/trial/testrunning(注：本行业常用pilot)122.集中培训centralizedtraining123.系统切换systemcutover124.无线接入wirelessaccess125.办公自动化officeautomation(OA)126.虚拟专用网virtualprivatenetwork(VPN)127.故障管理faultmanagement(FM)128.故障模式与结果分析FaultModesandEffectAnalysis(FMEA)129.故障率FailureRate130.故障记录FailureRecord131.三包服务three-guaranteeservice/sanbaoservice132.集中构架技术integratedarchitecturetechnology133.分布式构架技术distributedarchitecturetechnology134.集中式服务组合centralizedarchitecture135.分布式服务组合decentralizedarchitecture136.国际商用机器公司InternationalBusinessMachinesCorporation(IBM)137.硬件及安全网络中心systemsupportandnetworksecuritycentre138.物流规划logisticsplanning139.数据转换dataconversion140.数据移植／迁移datamigration141.双边／双方承诺bilateral/mutualcommitment142.项目启动会projectkickoffmeeting143.售后服务after-saleservice(ASS)/afterservice/service144.质控qualitycontrol(QC)145.质量保证qualityassurance(QA)146.价格管理pricingmanagement147.终端市场end-market148.横向协作horizontalcollaboration149.纵向支持verticalsupport150.综合实力comprehensivestrength151.良性循环benign/virtuouscycle/circulation152.前后台运作frontandback-endoperation153.大/关键客户销售经理:FleetSales/KeyAccountManager154.产品责任productliability155.订单完成率orderfulfillment/completionrate156.汇报会report／reviewmeeting157.双周总结／汇报会bi-weeklyrevie