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208()LeanSmall(13)...............................3(47)...............................3(12)..............................5(36)..............................6(710).............................7(1112)............................9(1315)...........................10(1618)...........................11(1920)...........................13(15).............................14(610)............................16(1112).....................19(15)..........................20(610).........................22(1115)...................24(1622)........................27(16)..........................30(712).........................33(17)...........................36(814)..........................39(15)......................42(610)......................44(1115).....................46(1619).....................48(15)..........................50(610).........................53(1115)........................55(1620)........................58(2122)........................60(15)..................................62(610).................................63(1114)................................66(15)........................68(610).......................70(1116)......................72(14)........................75(57)........................77(12)........78(34)...............79.............................80............................82(13)Q:Whywouldyoubeparticularlygoodatthisbusiness?A:Iwasapastrychef,soIunderstanddessertproductswellandcanhelpyouwithnewproductdevelopment.Recentpreservativeshavecomealongwaytowardeliminatingtexturedifferenceinpastrydough.Thismeanswecaninvestigatemanymoreproductsthanbefore.Q:Howdoyoustaycurrent?A:IporeovertheWallStreetJournal,theTimes,InstitutionalInvestor,andseveralmutualfundnewsletters.AndIhaveanumberoffriendswhoareanalysts.??Q:Whydoyouthinkthisindustrywouldsustainyourinterestoverthelonghaul?A:ThetechnologyintheindustryischangingsorapidlythatIseelotsofroomforjobenhancementregardlessofpromotions.Iamparticularlyinterestedinthemanyapplicationsformultimediaasatrainingtool.(47)5Q:Wheredoyouwanttobeinfiveyears?A:I'dliketohavetheopportunitytoworkinaplantaswellasatthehomeoffice.Ialsohopetodevelopmymanagementskills,perhapsbymanagingasmallstaff.Q:Describeyouridealcareer.A:Idliketostayinafieldrelatedtotrainingnomatterwhathappens.Iwastoointerestedinbusinesstoworkatauniversity,butIbelievethatteachingissomehowinmyblood.IvebeengoodatsalesbecauseItookthetimetoeducatemyclients.NowIlookforwardtotrainingthenewhires.Q:Ifyouhadunlimitedtimeandfinancialresources,howwouldyouspendthem?A:Idlovetobeabletotakeseveralexecutiveseminarsonfinancialmanagementthatarentgearedtowardfinancialexperts.IdalsolovetobeabletoshutdownmydepartmentlongenoughtosendeveryonethroughanOutwardBoundtypeprogram.Finally,Idprobablytravelandlookatforeigncompetitors,andenjoythefoodalongtheway.Whatwouldyoudo?Q:Ifthiswereyourfirstannualreviewwithourcompany,whatwouldIbetellingyourightnow?A:Youdbethankingmeforajobwelldoneandwouldbeexplaininghowyoulookforwardtocontinuingtoseegoodworkfromme.Furthermore,Iwouldanticipateyourexplaininghowyoureallyappreciatedmyputtinginextratimeonsomekeyprojectsandhowmycreativethinkinghelpedcomeupwithsomeinnovativesolutionstoexistingproblems.(12)16812%Q:TellmesomethingaboutyourselfthatIdidntknowfromreadingyourresume.A:YouwouldntknowthatIvemanagedmyownsmallportfoliosinceIwassixteen,butIbelievethatitsimportantforyoutounderstandmyinterestininvestmentsales.Iveaverageda12percentreturnoverthepasteightyears.Q:Tellmewhatyouknowaboutthiscompany.A:Iservedasaninternanalysttoarestaurantlastsummer,soIfollowedallthesteakhousechainsclosely.Whatyouvedoneespeciallywellisfocusonalimitedmenuwithgreatconsistencyamonglocations;thebusinesstravelertrustsyourproductanywhereintheU.S.Imparticularlyinterestedinyourrealestatefinancegroupandexpansionplans.(36)Q:Whathaveyoulearnedaboutourcompanyfromcustomers,employees,orothers?A:Iactuallycalledseveralofthekeyaccountsmentionedinyourbrochure.TwoofthecustomersIspokewithexplainedwhytheycontinuedtobuyfromyouyearafteryear.Yourdistributionoperationisphenomenal.Arethereanyserviceimprovementsyouthinkcouldstillbemade?Q:Whydoyouwanttoworkhere?A:Ilostabidseveralyearsagotoyourcompany.Irealizedthenthatproductsinthecomputerindustryarebecomingincreasinglysimilar.Theyresosimilarnow,andretailpricesaresocompetitive,thatserviceisthebestwayforacompanytodistinguishitselffromthecompetition.Thiscompanyhasthebestservicerecordofallitscompetitors,andIbelieveitwilldominatethebusinessinthelongrun.3Q:Whatparticularaspectofthecompanyinterestsyoumost?A:IammostinterestedinyourLatinAmericandevelopments.Myfatherwasanarmyofficer,sowelivedforthreeyearsinLatinAmerica.Iknowyouhavejustenteredjointventureswithtwoprocessingcompaniesthere.Whatareyourplansforthenextfewyears?(710)Q:Whatdoyouthinkofournewestproductandads?A:Itseemsthatyournewadsaretryingtoshowthatbreakfasttimeisfamilytime,withacertainwholesomeness.Areyoudoingthistobalanceagainsttherecentbadpressabouthighfatfoods,withoutattackingtheissuedirectly?Q:Tellmewhatyouthinkourdistinctiveadvantageiswithinthe