沃尔玛培训体系-2

TrainingStoreTrainingCoordinator培训店內培训协调员Wal-MartChinaCO.,LTD.-Confidential-06/28/20沃尔玛中国有限公司-机密-Page1of50Chapter2In-StoreTrainingCoordinatorWorkingProcedure第2章店内培训协调员工作程序1.StoreTrainingCoordinatorJobDescription店内培训协调员工作描述ResponsibleforallOrganization,coordinationandfollowing-upofstoretraining全面负责商场培训工作的组织、协调和跟进1.1Orientation30-60-90新员工入职培训及员工入职30/60/90天的培训；1.2Followupon-the-jobtrainingofnewassociatesandtransferredassociates,collectandkeeptrainingmatrix.跟进新员工、转职员工现场工作培训及培训模式的收集存档；1.3Dotheannualneedsassessmentjobandmaketheretrainingplan.进行员工年度现场工作测试及再培训计划的制定；1.4MaketheVendortraininginvestigation,beacoordinatorandfollowingupit.进行供应商培训调查和供应商培训的协调及跟进；1.5Conductthetrainingneedssurvey,decidethetrainingarticleandcarryoutthespecifictraining.进行培训需求调查，制定培训主题，组织专题培训；1.6Establishandmanagethesponsorprogram;conductthetrainthetrainerclass.员工指导队伍的建立和管理及培训培训员课程讲解；TrainingStoreTrainingCoordinator培训店內培训协调员Wal-MartChinaCO.,LTD.-Confidential-06/28/20沃尔玛中国有限公司-机密-Page2of501.7Coordinateandfollowupstoremanagementtraining.协调跟进商场管理层培训；1.8FollowupMTtraining.跟进见习管理人员培训；1.9CoordinatetheoperationstrainingforHomeOfficeassociates.协调总部各部门的营运知识培训；1.10Coordinatenewstoreassociatestraining.调新店同事培训需求培训的相关事宜；1.11Vendorpromotionagenttraining.供应商促销员培训；1.12Non-managementandmanagementtrainingrecords’managementandmaintenance.员工、管理层培训档案的管理及维护。TrainingStoreTrainingCoordinator培训店內培训协调员Wal-MartChinaCO.,LTD.-Confidential-06/28/20沃尔玛中国有限公司-机密-Page3of502.Orientation30-60-90process30/60/90入职培训工作流程2.1Orientationdayonelength:7-8hours入职第一天培训时長：7-8小时2.1.1Basicprocess基本流程：PrepareStartWelcome/IntroductionHistory(“Thebeginningandthedifference”video),Wal-MartToday,CulturePoliciesStoreInformation(handout“howmuchdoyouknowaboutyourstore”)StoretourguidedbyDGM/RiskControlTourLPknowledge(“AllKings’horses”video)CustomerService(“Themagicofablink”video)QuestionsandAnswersSendoutshiftschedule,uniform,badge,trainingmatrixandhandbook(forfull-timeassociates)End准备工作开始沃尔玛招呼、口号、欢迎新同事自我介紹、认识新同事沃尔玛历史(看历史及文化录象)、今日沃尔玛、文化介紹政策讲解商场信息(发放“商场知多少”)副总帶領新同事巡店、总管理巡視防損知识培训(看“所有皇帝的马”)顾客服务培训(看“一眨眼的魔力”)疑难解答发放排班表、工服、工牌、培训模式、员工手冊(全职员工)結束2.1.2Remarks注意事项：TheremustbeabreakeveryotherhourandonehourlunchtimeduringOrientationdayone.训期间应包括一小时的午餐时间和適当的休息时间TrainingStoreTrainingCoordinator培训店內培训协调员Wal-MartChinaCO.,LTD.-Confidential-06/28/20沃尔玛中国有限公司-机密-Page4of50Youcanhandoutassociatehandbookstonewpart-timeassociatesforreferenceduringlunchtime.对于兼职员工可在午餐完毕后发放员工手冊以供参考Orientationdayoneshouldincludebutnotlimittotheabovecontents.培训內容应包括但不限于以上部分，可自行做相应调整2.1.3Preparation准备Confirmthenewassociatestrainingtime,headcountanddepartmentwithR&A.与招聘组确定新员工入职培训时间、新员工人数及新员工所属部门。ContactLPsponsor,lethimknowthetrainingtime,location,headcountinordertomakehimconvenienttopreparetrainingcontentandsafetyhandbooks.联系防损部员工指导，告知其防损知识培训时间、培训地点、新员工人数，以方便其准备培训内容及安全手册。Sharetheinformationofnewassociates’orientationdayoneandinvitethemanagementtoattendit.分享新员工入职信息(如在商场管理层会议)，邀请各级管理层参加。MakesureaDGMondutytoguidethenewassociatestotourinstore.确定一名当班副总，与其商討新员工巡店事宜。Checknewassociatesnamelist,confirmhowmanypeopleneedtohavecashiertrainingandtheirnames,contactCSMwhoisresponsibleforthetrainingtodeterminethetrainingshiftorder,locationandsponsor.PreparethecashiertrainingattendancesheetandremindCSMtopreparecashiertrainingmatrix.(Thisstepneedn’ttocarriedoutifthereisnospecificrequirementinastore).TrainingStoreTrainingCoordinator培训店內培训协调员Wal-MartChinaCO.,LTD.-Confidential-06/28/20沃尔玛中国有限公司-机密-Page5of50核查新员工名单，确定需参加收银培训人数及人员名单，与前台负责培训的CSM联系，共同确定培训班次、培训地点及培训指导。同时准备收银培训签到表，并提醒前台CSM准备收银员培训模式。(視该店是否于此时安排收银培训而定)Forthenewassociateswhoneedn’ttohavecashiertraining,youshouldcontacttherelativedepartments,letthemknowwhentheassociateswillreportonduty,getwellknownthenewassociates‘workshiftscheduleandthesponsorondutythatday.对于无需参加收银培训的新员工，与相关部门联系，告知新员工到部门的日期，了解新员工当日的排班及其培训指导。Contactassociatecanteensupervisor,lethimknowthenumberofnewassociatesarrivingandthelunchhour.联系员工餐厅负责人，告知新员工人数及就餐时间。Preparethefollowingstuff准备如下资料:Attendancesheet签到表Confirmationsheetofassociatehandbook员工手冊签收表Uniformapplicationform制服申请单Lockerapplicationform工衣柜申请单Lunchapplicationform临时用餐申请单TrainingStoreTrainingCoordinator培训店內培训协调员Wal-MartChinaCO.,LTD.-Confidential-06/28/20沃尔玛中国有限公司-机密-Page6of50Orientationguide入职培训导向Howmuchdoyouknowaboutyourstore了解你的商场Trainingmatrix员工培训模式Associatehandbook(forfull-timeassociateonly)员工手册(适用于全职员工)Preparethefollowingthings准备如下物品：TV/Videomachine电视/录像机Projector幻灯机Transparencies投影胶片Deskandchairs桌椅PlasticCups水杯Videotape录像带：HistoryCulture--“Thebeginningandthedifference”历史文化–创业与非凡CustomerService--“Themagicofablink”顾客服务–眨眼间的魔力TrainingStoreTrainingCoordinator培训店內培训协调员Wal-MartChinaCO.,LTD.-Confidential-06/28/20沃尔玛中国有限公司-机密-Page7of50LossPrevention--“Allkings’horses”防损知识–所有皇帝的马2.1.4Begin开始Startyourtrainingwithsmileandenthusiasm.Nomatterhowmanytimesyouhavehad,forthenewassociates,thecontentoftheorientationisfreshknowledge.微笑和热情开始你的培训，无论你曾经讲过多少次同样的内容，对于新员工来讲，都是新知识。TakingpartintheOrientationwillbethefirsttimeforthenewassociategettingtoknowWal-Ma