英语投诉信课件

Whenyouhaveproblemswithfaultygoodsorservices,Whenyouaredissatisfiedwithyourteacher.itisoftenagoodideatoputthedetailsofyourcomplaintinwriting.II.PracticalWritingLettersofComplaintPracticalWritingPracticalWritingWhenyoueatlobsterinShandong,thebilldoesnotmatchthepriceofthemenu.Whatshouldyoudo?DisscussingWhenyouhaveproblemswithfaultygoodsorservices.Whatshouldyoudo?Lettersofcomplaintusuallyincludethefollowingstages:Background–describethesituationProblem–causeandeffectSolutionWarning(optional)ClosingPracticalWritingGeneralTips:Trytomakesureyourletterissenttotherightpersonordepartment.Tryandkeepyourlettershort.Bepoliteassarcasmorrudenesswillnothelpyourcause!Saywhatyouwantforyourcomplainttoberesolved.Giveareasonabletimetableforactiontobetakenbeforeyouwillconsiderotheroptions.Keepacopyoflettersyouwrite.PracticalWritingNowthatyouhavelearnedtipsofwritinglettersofcomplaint,thefollowingaregeneraltemplatesandsampleletters.Youmaygetmoredetailsofwritingthiskindoflettersbylearningthem.PracticalWritingComplaintLetterTemplates&SampleLetters:ComplaintletterTemplates:SampleLetters:Sample1PracticalWritingDearMr.Chang:OnSeptember10,ourorderfor280womenScottonsweaterswasdulyreceived,butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled.Wehadthecaseinvestigatedimmediately,andtheresultshowsthedamagewasduetoimproperpacking,forwhichthesuppliersaredefinitelyresponsible.Needlesstosay,wehavesufferedagreatlossfromthis,aswecannotsellthesweatersinthisconditiontoourcustomers.Weaskyoutoconductinvestigationatyourendandreplytous.(Addressesareomitted)Sincerelyyours,SunnyLeeManagerSample2PracticalWritingDearSir,Iamwritingtoletyouknowthedeplorableattitudeofoneofyourstaffmember.Ireceivedmytelephonebillforthepreviousmonthfromyouandthoughtthereweresomeerrorsincalculation:Ihadbeenoverchargedfortwooverseascalls.However,whenIcalledyourComplaintsDepartment,thegirlwhoansweredmyphonewasveryrude.Foronethingsheinterruptedmecontinually,foranothersheevensaidthatthefaultwasmyown.Needlesstosay,suchawayofdealingwithcustomersisunacceptable.Iwouldliketosuggestthatthegirlinquestionshouldbedisciplined,andinstructedontheproperwaytodealwithclients.AndIhopeshecanmakeformalapologytome.Anearlyresponsewillbeappreciated.(Addressesareomitted)Sincerelyyours,DonnaYouboughtacolorTVfromtheDepartmentStoreyesterday.ButwhentheTVsetwassenttoyourhome,youfoundtherewasnoimageinit.Andthereceptionistclaimedthattheywouldn’tberesponsibleforit.NowyouwritealettertothesalesmanagerrequiringtoreplacetheTVsetwithin7workdays.YourTaskWriting—PracticalWriting