客户关系管理系统测试报告

我们把自己要完成的所有工作罗列出来，排出主次，分出轻重缓急，在重要的时间段里完成比较重要的任务regulationsarestrictlyimplemented,workstyleandworkstyleofcadrestofurtherchange,thepartydoThegroupfurthercloserelation,furtherestablishthesafetysupervisioncadresforthepeople,pragmaticandhonestgoodimage.Thelong-termgoal:rectificationwithgoodworkstyle,solidworkmeasures,carryoutsupervisionandadministrationofproductionsafetywork,ensuretheproductionsafetysituationcontinuessteadyimprovement,toachieveafundamentalimprovementgoal,toprovidesafeproductionplatformforsecuritythecounty'seconomicandsocialdevelopment.(two)thespecificpath:rectificationcanbegenerallydividedintothreestages:1,carryoutthelookback,makeimprovementplanstage(beforeAugust30,2014).Themaintasksare:inaccordancewiththesixrequirement,earnestlybackboardleadershipSeework,timelyleakturnover,andlayasolidfoundationoftheimplementationoftherectification;Partymemberstaketheleadindevelopingthelookback,furthermodifypersonalcontrol.Checkmaterial,focusonrevealingproblemsmorethick,moreprofoundthoughtstouchedsomecorrectivemeasurestosomemoreefforts,andtoparticipateasanordinarypartywherethebranchwillbethetopicoforganizationallife.Onthisbasis,focusagainstthefourwinds,formulateandimprovetheteamandtheimplementationoftherectificationprogrampersonalcorrectivemeasures,focusingontherectificationmountainofthesea,notsent,seekpracticalresults,theimplementationoftheworksuchaslackofformalism,divorcedfromrealityandthemassesofbureaucratism,Jingshenbuzhen,enterprisingconsciousnessweakened,payattentiontorowfieldhedonism,extravaganceandwaste,Gongjusiyongandotherwastefulproblems.2,setIntherenovation,thejianzhanglizhistage(beforeSeptember20,2014).Themaintasksare:tocontinuetosolidifyanddeepenthebianzhengbiangaiachievements;focusonoutstandingissuesspecialrectificationcampaign,especiallytoseizethepublicfunds,extravaganceandwaste,thedoorhard,uglyface,somethingdifficult;acceptingnativeChineseLunarNewYearsomostpeopledislike,reflectthemostintense,strongforward,createmomentum,toachieveabreakthrough;onthebasisofthenationalpoliciesandregulations,establishandperfectthesystemconstructionplanandimplement,matureone,theintroductionofa.3,todeepentherectification,strengthenthepromotionstage(lateSeptember2014).Themaintaskisthefollowing:Continuetodeepentherectificationwork,promotetheoveralldevelopmentofthelong-term客户关系管理系统测试报告一测试目标在本系统项目的前一阶段，也就是需求分析阶段中，已经将系统用户对本系统的需求做了详细的阐述，这些用户需求已经在上一阶段中对来往单位较多的公司、各小型货物企业的实地调研中获得，并在需求规格说明书中得到详尽得叙述及阐明。本阶段已在系统的需求分析的基础上，对客户关系管理系统做概要设计。主要解决了实现该系统需求的程序模块设计问题。包括如何把该系统划分成若干个模块、决定各个模块之间的接口、模块之间传递的信息，以及数据结构、模块结构的设计等。在以下的概要设计报告中将对在本阶段中对系统所做的所有概要设计进行详细的说明。在概要设计对客户关系管理系统所做的模块结构设计的基础上，对系统进行详细设计。在以后的软件测试以及软件维护阶段也可参考此说明书，以便于了解在概要设计过程中所完成的各模块设计结构，或在修改时找出在本阶段设计的不足或错误。二项目背景目前，中国中、小型企业的各项工作流程都是以面向生产的方式来组织实施的；其作用在于把业务流程（客户信息管理、查询和反馈信息管理和查询等）实现计算机化。由于该系统是面向生产、面向企业内部的；因此，在新形式下该系统是以客户为中心的经营模式。以客户为中心的经营模式是新一代企业经营的标志。在当今竞争日益激烈的中、小型企业运营环境下，越来越多的企业开始通过实施客户关系管理系统来保持和赢得更多的有价值的客户，进而提高客户的忠诚度、满意度以及降低企业经营成本；因此，要提企业运营竞争力、变生产中心为客户中心从而提高企业利润，实施CRM系统是必然的趋势。我们把自己要完成的所有工作罗列出来，排出主次，分出轻重缓急，在重要的时间段里完成比较重要的任务regulationsarestrictlyimplemented,workstyleandworkstyleofcadrestofurtherchange,thepartydoThegroupfurthercloserelation,furtherestablishthesafetysupervisioncadresforthepeople,pragmaticandhonestgoodimage.Thelong-termgoal:rectificationwithgoodworkstyle,solidworkmeasures,carryoutsupervisionandadministrationofproductionsafetywork,ensuretheproductionsafetysituationcontinuessteadyimprovement,toachieveafundamentalimprovementgoal,toprovidesafeproductionplatformforsecuritythecounty'seconomicandsocialdevelopment.(two)thespecificpath:rectificationcanbegenerallydividedintothreestages:1,carryoutthelookback,makeimprovementplanstage(beforeAugust30,2014).Themaintasksare:inaccordancewiththesixrequirement,earnestlybackboardleadershipSeework,timelyleakturnover,andlayasolidfoundationoftheimplementationoftherectification;Partymemberstaketheleadindevelopingthelookback,furthermodifypersonalcontrol.Checkmaterial,focusonrevealingproblemsmorethick,moreprofoundthoughtstouchedsomecorrectivemeasurestosomemoreefforts,andtoparticipateasanordinarypartywherethebranchwillbethetopicoforganizationallife.Onthisbasis,focusagainstthefourwinds,formulateandimprovetheteamandtheimplementationoftherectificationprogrampersonalcorrectivemeasures,focusingontherectificationmountainofthesea,notsent,seekpracticalresults,theimplementationoftheworksuchaslackofformalism,divorcedfromrealityandthemassesofbureaucratism,Jingshenbuzhen,enterprisingconsciousnessweakened,payattentiontorowfieldhedonism,extravaganceandwaste,Gongjusiyongandotherwastefulproblems.2,setIntherenovation,thejianzhanglizhistage(beforeSeptember20,2014).Themaintasksare:tocontinuetosolidifyanddeepenthebianzhengbiangaiachievements;focusonoutstandingissuesspecialrectificationcampaign,especiallytoseizethepublicfunds,extravaganceandwaste,thedoorhard,uglyface,somethingdifficult;acceptingnativeChineseLunarNewYearsomostpeopledislike,reflectthemostintense,strongforward,createmomentum,toachieveabreakthrough;onthebasisofthenationalpoliciesandregulations,establishan