演讲讲义,mrangusstevenson-hamil

ManagingRiskinChinaShangri-LaHotelsandResorts中国保安风险管理-香格里拉酒店集团MrAngusStevenson-HamiltonDirectorofCorporateSecurity,Shangri-laHotels&ResortsAgenda议程•GroupTo-day目前集团的概况•SecurityStructureGuidelines安防结构指引•Regional/AreaResponsibilities区域/地区责任•SecurityAuditsandExpectations安防审核及预期•ThreatLevels危机级别透视跨国企业进驻中国内地市场的保安风险管理ManagingSecurityRiskinChina:Multi-NationalPerspectives•SecuritySystems安防系统•CrisisandRiskManagement危机及风险管理•EmergencyResponse紧急事故之反应•FutureDevelopments将来发展•Questions问题Agenda议程透视跨国企业进驻中国内地市场的保安风险管理ManagingSecurityRiskinChina:Multi-NationalPerspectivesTheGroupToday目前集团的概况Operating运作中HOTELS酒店ROOMS房间OWNED拥有的MANAGED管理的Shangri-LaHotels香格里拉酒店4520,0093510Shangri-LaResorts香格里拉渡假酒店103,73271TradersHotels商务酒店104,04957SubTotal小结6528,000+4718UnderDevelopment发展中Shangri-LaHotels香格里拉酒店3714,4772116Shangri-LaResort香格里拉渡假酒店61,72333TradersHotel商务酒店72,64425Extension扩展111110SubTotal小结5119,000+2724GRANDTOTAL总计11648,000+7442透视跨国企业进驻中国内地市场的保安风险管理ManagingSecurityRiskinChina:Multi-NationalPerspectives201068Hotels28,961Rooms2012110Hotels46,745RoomsHangzhouBaotouMuscatDalianHarbinChangchunShenyangBeijingQingdaoShanghaiTaipeiHongKongZhongshanYangonBangkokDubaiPenangPutrajayaSingaporeJakartaSurabayaKotaKinabaluCebuManilaWuhanChangzhouFuzhouXianNewDelhiSuzhouKualaLumpurAbuDhabiChengduGuangzhouHuhhotShenzhenBeihaiChiangmaiCairnsFijiSydneyLondonParisViennaVancouverChicagoTorontoLasVegasNewYorkMiamiTianjinMacauDohaMaldivesNingboWenzhouGuilinUrumqiBangaloreBoracayPhuketManzhouliTokyoZhoushanTaiyuanTainanMumbaiSeychellesYangzhouUlaanbaatarKuwaitLhasaQinhuangdaoSanyaRecentOpenings新开业的酒店FutianShangri-La,Shenzhen深圳福田香格里拉大酒店Shangri-LaHotel,Ningbo宁波香格里拉大酒店Shangri-LaHotel,Wenzhou温州香格里拉大酒店透视跨国企业进驻中国内地市场的保安风险管理ManagingSecurityRiskinChina:Multi-NationalPerspectives2010Openings2010新开业的酒店Shangri-LaHotel,Guilin桂林香格里拉大酒店Shangri-LaHotel,ManzhouliInnerMongolia内蒙古满州里香格里拉酒店ChinaWorldShangri-LaHotel,Beijing北京国贸大酒店透视跨国企业进驻中国内地市场的保安风险管理ManagingSecurityRiskinChina:Multi-NationalPerspectivesFlagshipProperties旗舰物业ChinaWorldShangri-LaHotel,Beijing北京国贸大酒店透视跨国企业进驻中国内地市场的保安风险管理ManagingSecurityRiskinChina:Multi-NationalPerspectivesFlagshipProperties旗舰物业ChinaWorldHotel,Beijing北京中国大饭店透视跨国企业进驻中国内地市场的保安风险管理ManagingSecurityRiskinChina:Multi-NationalPerspectivesChinaDevelopment中国发展Shangri-LaHotel,Lhasa,Tibet西藏拉萨香格里拉大酒店Shangri-LaHotel,Guilin桂林香格里拉大酒店透视跨国企业进驻中国内地市场的保安风险管理ManagingSecurityRiskinChina:Multi-NationalPerspectivesSecurityStructureGuidelines安防架构指引OrganisationStructure组织架构•Criticalforlargergroups对大规模组织有关键作用•Clearreportinglinesonoperationalside操作层面上清晰的报告流程•SecurityManager/Director→Regional/AreaDirector→CorporateDirector→ChiefOperatingOfficer安防经理/主管→区域/地区主管→公司总经理→公司营运总裁透视跨国企业进驻中国内地市场的保安风险管理ManagingSecurityRiskinChina:Multi-NationalPerspectives•SecurityManagermustreporttoGM/RM安防经理必须向总经理/区域经理汇报•SecuritycannotreporttoHR/Engineering/Housekeeping/Finance安防部不能向人事部/工程部/管房部/财政部汇报•IncrisisclearlinesofcommunicationuptoSLIMlevelvital发生紧急事故时，沟通必须清晰至SLIM级别SecurityStructureGuidelines安防架构指引透视跨国企业进驻中国内地市场的保安风险管理ManagingSecurityRiskinChina:Multi-NationalPerspectivesSecurityOrganisationChart(NorthAsia)安防组织结构(北亚)Updated:SECURITYORGANISATIONCHART(NORTHASIA)SLCDChengduChiefOperatingOfficerGregDoganRegionalDirectorofSecurityPhilipKwanKSL-HongKongISLHongKongKSLHongKongSLFTFutianAreaDirectorofSecurity(NorthChina)HuGuoQingHBKC-BeijingAreaDirectorofSecurity(SouthAsia)ZhangYaoHuaSLZ-ShenzhenSLHHHuhhotAMCHongKongSHARHarbinCWHBeijingSLBBeijingSLQQingdaoTHBBeijingSLHHangzhouTHCZChangzhouSBHIBeihaiSLCCChangchunTSHYShenyangSLPGGuangzhouSLZNZhongshanDirectorofCorporateSecuritySLTNTainanSLWZWenzhouSLXNXianSLBTBaotouSLXXianAreaDirectorofSecurity(NorthEastChina)JeffersonGuoSLDA-DalianAngusStevenson-HamiltonSLNBNingboSLSZSuzhou1-Mar-09TPETaipeiSLPUPudongSLMATHMAMacauSLFZFuzhouSLWUWuhan透视跨国企业进驻中国内地市场的保安风险管理ManagingSecurityRiskinChina:Multi-NationalPerspectivesRegional/AreaResponsibilities區域/地區責任•MonitoringstandardsandproceduresofrespectiveSecuritydepts.監察相關安防部門的水平與程序•DevelopingSecurityAwareness培養安防意識•Improvingcommunicationbetweenhotels改善酒店間的溝通透视跨国企业进驻中国内地市场的保安风险管理ManagingSecurityRiskinChina:Multi-NationalPerspectives•Developingriskmanagementawareness培養風險管理意識•Implementingstructuredtraining/drills實施結構性訓練/演習•ConductingSecurityAudits進行安防審核•LiaisonwithDirectorofCorporateSecurity與企業安防主管聯系Regional/AreaResponsibilities區域/地區責任透视跨国企业进驻中国内地市场的保安风险管理ManagingSecurityRiskinChina:Multi-NationalPerspectives2009SecurityAuditResults2009年保安审核结果•64hotelsaudited64间酒店接受了审核•9hotelsselfaudited9间酒店进行自我审核•6hotelsbelow80%6间酒店低于80%•36hotelsbelow85%35间酒店低于85%•13hotelsabove85%13间酒店高于85%•Averagepassmark83%平均合格分数为83%透视跨国企业进驻中国内地市场的保安风险管理ManagingSecurityRiskinChina:Multi-NationalPerspectives2010AuditExpectations对2010年审核的预期•Hotelsnotauditedin2009tobeauditedin2010所有在2009年没参与审核的酒店将会在2010年进行审核•Higheroperationalscoring提升操作得分•Moreprofessionalinvestigationandrecording更专业的调查和纪录•MonthlyCrimeandIncidentDrills实行每月罪案与事故演习透视跨国企业进驻中国内地市场的保安风险管理ManagingSecurityRiskinC