---byElenaNO.1VocabularyNO.2HowtoconfirmyourreservationNO.3CommonDialogueCONTENTSVocabularylobby酒店大堂check-in/out入住/退房roomservice客房服务wakeupcall叫醒服务single/doubleroom单/双人房bookv.预定depositn.押金chargev./n.收费frontdesk/reception接待处vacancy空房Dearsirormadam,Imadeareservationforaonebedroompoolvillafor2nights,fromMay16th2017(check-in)toMay18th2017(check-out).Pleasekindlyconfirmwhethertheabovereservationisinyourrecord.Ifnot,pleasecontactmebyemailassoonaspossible.Thankyou.Best,BonnieHowtowriteanemail*Subject:Yourname+Hotel+RoomReservationCommonDialogueHowtocheck-in&check-outPart1DailyGreeting2RoomService3PartPartClerk:Goodafternoon.CanIhelpyou?Bonnie:Yes,Iwouldliketocheckin.C:Doyouhaveareservation?B:Yes,mynameisBonnieBennett.IhaveareservationfromMay10thtoMay14th.C:Waitamoment,please.Oh,yes,MsBennett.It'sforadoubleroomwithaswimmingpool.C:Isthatright?B:Yes.C:Now,MsBennett,couldyougivemeyourpassport,please?B:Hereyouare.Bytheway,whereistherestaurant?C:Therestaurantisonthesecondfloor.Hereisyourroomkey.It'sonthe5thfloor,room502.C:Theelevatorisoverthere.Andwealsohaveacafeteriaonthetopfloor,ifyouwouldlikesomethingtodrink,youcanalsocallroomservice.B:Thankyou.C:Welcome.Enjoyyourstay!Check-inC:Goodmorning,Ms.WhatcanIhelpyou?B:Yes.Checkout,please.BonnieBennett,room502.Hereistheroomkey.C:Fine.Thisisyourbill,MsBennett.Threenightsat100dollarseach,andhereisthemealthatyouhadinourhotel.Thatmakesatotalof350dollars.B:CanIpaybycreditcard?C:Certainly.MayIhaveyourcard,please?B:Hereyouare.C:Pleasesignyournamehere.B:OK.Isitpossibletoleavemyluggagehere?I'llcomebackat7pm.C:Yes,we'llkeepitforyou.Howmanypiecesofyourluggage?B:Justone.C:That'sfine.Haveaniceday!B:Thankyou.Seeyoulater.Check-outHowdoyoudo?Goodmorning,howareyou?Fine,thankyou.Howwasyourday?Great.Isawmanyamazingviews,foodweredelicious......Doyouenjoyyourstayhere?DailyGreetingHowtoorderfoodC:Goodevening.CanIhelpyou?B:Yes,please.Iwanttoorderthedinner.C:Whatwouldyouliketoeat,Ms?B:Twoporkrib,onewithpotatoandtheotherwithrice.C:Anythingelse?B:Yeah,onesmokedsalmonsaladandtwowatermelonfreshjuicewithice.C:Ok,andwhenwouldyouliketohaveyourdinner?B:6:30pm.C:Fine.Twoporkrib.......Isthatright?B:Yes.C:I'llhelpyoutoorderthedinnernowandlaterwewilldeliverthefoodtoyourroomontime.Hopeyouenjoyyourdinner!B:Thankyou.