!!13业务流程管理_BPM_技术演进及新动态

!!!#!#$!#$%&$’($&)%*+*,-./01/2!!!345#67$89:;=;89:%##$0?@8(AB8:%3CD5#$*BEA8FBG=9%$&A=B8=HBIA%#&&###!###J89K?8BL#&##MC&##$%&’!!!!##$$%&&$!!!!!#!!!!$%!&’()*+!,!-.../012(#3..+$--/..2+/.4!##$%&$’()!*+(,-%./0-’(+--1*%2+--34(45+3+(!!+2(%&%56!#$%&’()*%&+,-%.&(/0123%,(4.N!EA==?=OP9H89Q89RS@:9T9GU8BFGVR!A9HAGMWWDXXR&AG9L4789:;9=Y@FG98FFZB=E8FFP9H8Q89[YZP\GF=98=OA8Q=FGQI=B9898BIBGF8Q9H8Q89Q8A=:=?=HG8F9:F@II=BG9H8EA9=?=HG8FR]AGEAGF8U=?UG9HE=9G9@=@F?VOB=Q(V?=B^FQ9@?IB=E8FF=IGQG_G=9=1(;F@II=B8:IB=[e-mail]89=:GB8EIB=E8FFEA9H88‘8E@G=9EE=B:G9H==9A8O?V:V9QGE988:F]GAG9A8]A=?8FE=I8=O89:;=;89:U?@8EAG9IB=E8FFE=??K=BG=9R]AGEA89K?8:KV8Q8BHG9HY@FG98FFZB=E8FFP9H8Q89!VF8QNYZP!\8EA9=?=HVKF8:=9IG;E?E@?@FabAGF=BGE?B8UG8]=OA8F8IB=E8FFQ9H8Q898EA9=?=HG8FGFIB=I=F8:R9:A89F=Q8Q=FGQI=B9B89:FG9YZPOG8?:FB89?V_8:a?@AB:C8=K@FG98FFIB=E8FFQ9H8Q89RIB=E8FFQ9H8Q898EA9=?=HG8FRYZP!D&D(EF7?:8=SMc%6D,BEF?G9DBC?=b4:9HI?’,=C’’(&(!$$))%!&!$$&%!*+&!MMW!MWWDXX$&/;QG?gEGKG9;O@:9hA=QG?aE=Q&eD;;!!!#!#$!#$%&$’($&)%*+*,-./01/2!!!#$3445%6789:;,=&;%1(?9@ABCD;CC@&EF5G$’)9H;?!D6C8I@C@J6AK;%1(?9@ABCD;CC@!LM6A@I97@@?9&ENG!$NO!1(!LI.!!P4QLI.E5G!(@@AK6A@@6AKC8@@@AK6A@@6AK)ERG$!#!!!!!!!!()$!*!+!+!!,+!$!!!$!!!!!$!#$!!!!!S$T4U4!!!!$!;V@$T4P4!!#LW!!+X)!(XD@67;A)9Y6C;:!MYY:6@)X!XI(XA;:ZC67!ZC@DXMC9D;C@?IM78;6AK)!X!XIF4$!!!$!W.IW.I##$R4!![#((\]W!X^_XW‘&#W!a+/b1!EcG$T4R4N4!);DD@(LI.)Ed!UG!!!$!$!!!!!$LI.!!$LI.!!!$LI.!P4Q!LI.$LI.%&!!$:@K;7ZZC@DS$LI.(LI1)((\W)!6e!6KD;!LI.!!$T4N4!/.I!/.I!!/.I$%&%’$()*+’,’-%+%,.ddff!!!#!#$!#$%&$’($&)%*+*,-./01/234.!54.54.54.!!#$6789$.4$.4!89#14$:;;=?@ABCD;=14E14D;=;;=?@ABCFG;BHI?DI;BHF%J9&@;?;=DC;B;DKLLL?;ML’&DB?DNDC’%MAHHN;OP=;E$Q#E2D=RSNDO%!*Q&!;=AT;*=A;B?;HQ=T@A?;T?K=;’2;U!;=AT;(5AV?PNR%.DLL;??B;?414(!&*.%(%/.4(/Q1(4;?;=WABCP=XX%54.54.54.54.541%%4;?;=YABCP=#$%ZP=?B;=54[\!]9)DOP=H!MA?@54[\91(%%%((((((%(((((%%%#!&.AT@P=H+^%DNPB’_]9‘((%%)%%(%*_a‘%54.%%\bII!!!#!#$!#$%&$’($&)%*+*,-./01/2!!!!!34!!!#567896:876;$!!!#=?8@6;$%%%%&’(A8B?;7A?C9D$)!*!+!!!,!!*%%%%%E6F89G9G=!HIEJ!!IG=6?==E@;?==J88B?K?7!D=7?KL*!!*!!**IEJ#MNNN!IEJ!!MNN4IEJ+(IG=6?==E@;?==J;O?96B+8BG8B?$!MNNPIEQ+(IG=6?==E@;?==QG?@D+8BG8B?$!!*H.RIJ!L!IEJ!($!*IEJ!!!!*%%%%*!!!*#$##$#$!!!*!!!!!($!**!%%%($!!!!*IE.)8KK?@*&A8KSDMNNPTF?B6??@6B!!%!%%*!!!*!*!!*#$#$#%!%!*(?OF7;F?O$UM4V!H96C?D9?L*!%%U4WV!*!!%!!&’!*-!*!!...(A8B?;7A?C9D$,!!!$%&%’$()*+’,’-%+%,.XYFF!!!#!#$!#$%&$’($&)%*+*,-./01/2!/.3!######$456789:;45=;%#$%#$%$!&!?8@74ABCDE55@FGF55@’’###’H@IJG7K565@K7J56;6G5LA###8@74!HI;F:;FM65A&’!’25:!5@K7J5$%!’25:!5@K7J5!*N$!5@K7J5*@759G54N@JO7G5JGM@5%!3*N$3@J566*@759G54N@JO7G5JGM@5%!3*N!##!/.3#’!!#!###!###$9G=8;%!##BPQE#$%$#!!!!’!!!!/RG59454/.3#/RG594542@ST=U#/RG59454/N1/.3!!!N3RN336#35=5!TGN&995JG25:!5@K7J5!!*N25:!5@K7J5!!VW+#!*N3#2!X+#YXX1!!!!!!!!#!!!#25:!5@K7J525:!5@K7J5!&#!###L5GIF=I98MI85###$%$%!&’()Z3W1CDDC!!!Z31#Z3.#([W#!7R!78LI!$476JK5@;\456789\45=;L59G\G7L7]IG79I94I9I=;676%!!$=58IJ;6;6G5L%!Z3WZ3.!Z3W!!HA!7FJI=JM=M6^79FJI=JM=M6BCCE7FJI=JM=M6BPCE\PQQP.:79W7=95@BP_E37FJI=JM=M6!!(5K5@;GO79876@J566)!7FJI=JM=M6()!!!()BPPE!7FJI=JM=M6$%!!!2‘W‘3‘KI945@NI=6GBPaE!+IL:4IF&I=JM=M6CP!37FJI=JM=M6#$*#$*$!!!##’!_bFF!!!#!#$!#$%&$’($&)%*+*,-./01/2!!#$%$###$34565789%#$%$&##:;####&###:=!’()(*(+,(-:=?:@A#;BBCDEF’GH!GI:;J4KL9M4NOLPQOL4RS46LQ&484TL6RU4M7&48T9MM4KQ86RVW98XY4OJ454M6RU9XW9T!454M6RULKPZ&XL9K!X4K6R[78LK988\OQ]988#KT9MMLP9K]9:@A&QW37T9O8LK#K^78TO5R;BB_$GC%’C;=!C_C:CJ94‘LK8/#U4‘PLMMaaA2X4T‘LMM9^[\.b!QW99cL^9K]9dOQWTX9MLT9O4T7O9:@A[78LK988\OQ]988U4K4P9W9KT@Q7OK4MR=IIRC$=%’E=!=B:_/MeLKP4J@RaQO4‘(R&X7KPZ-99+#[O7K9O&A[78LK988\OQ]988U4K4P9W9KTf!7Oc954K^U9TXQ^QMQP5:@A#///(O4K84]TLQK8QK/KPLK99OLKPU4K4P9W9KTR=IIG#;_$;%’==I!;E:Ga4WW9OUA.9Z9KPLK99OLKPYQO‘f^QKgT47TQW4T9RQ6MLT9O4T9:@Aa4Oc4O^[78LK988.9cL9YR=IIB:Ha4WW9OUR&X4W35@A.9Z9KPLK99OLKPTX9&QO3QO4TLQKfhU4KLd98TQdQO[78LK988.9cQM7TLQK:UA+QK^QKf%L]XQM48[O94OM5R=IIC:-LKPMLKP.A)QYTQW4K4P9‘95678LK9883OQ]98898:@Ai74MLT5\OQPO988R=IIRCB$_%:E)QY4O^!WLTXR\9T9OSLKP4OA[78LK988\OQ]988U4K4P9W9KTf(X9(XLO^24c9:UA(4W34fU9PX4KZjLdd9O\O988A;BB;:IaQY4O^!WLTXR\9T9OSLKP4OA1(JQ98KgTU4TT9OZ[78LK988\OQ]98898JQfh&OLTL]4MhK4M58L8Qd%L]XQM48&4OOg81A(AhOTL]M9LKTX9a4Oc4O^[78LK988.9cL9Y:UA(4W34fU9PX4KjLdd9O\O988A;BBC:=B@4W98+&48XR.Q69OT,/]]M98R%LTLK%QXOL4R.L]X4O^+%QM4KA[7LM^LKP1KdQOW4TLQK*OP4KLe4TLQK:UA.L]X4O^J1OYLK1K]R=II_A=GI!==:==j4TX5h+QKPA\9Q3M94O9TX9\OQ]988:&AXTT3fkkYYYA3OQ]988O9K9Y4MA]QWkdLM98k39Q3M9AXTWM:=;.Q69OT)4K^M9AUQTX9OXQQ^R\OQ]988UQ^9M8R4K^h33M9\Lf/KT9O3OL89\M4KKLKP4K^hO]XLT9]T7O9!TO4T9PL98:&AU/(h,OQ73.9894O]XR;BBCAXTT3fkkYYYAW9T4POQ73A]QWA:=C%L]XQM48,&4OOA1(^Q98KgTW4TT9O:@A)4Oc4O^[78LK988.9cL9YR;BBCRE=$G%’_=:=_\9T9OSLKP4OA(X9^94TXQd9R4K^TX96LOTXQdTX9O94MK9Y9]QKQW5:UA(9W34U9PX4KZjLdd9O\O988A;BB=:=G.Q6LKULMK9OA&QWW7KL]4TLKP4K^WQ6LM9858T9W8fTX93LZ]4M]7M78:UA&4W6OL^P9VKLc9O8LT5\O988A=III:=H2U\c4K^9Oh