MBO&KPI目标管理与关键绩效指标法

1按一下以編輯母片標題樣式按一下以編輯母片文字樣式第二層第三層第四層第五層1MBO&KPI目标管理与关键绩效指标法2按一下以編輯母片標題樣式按一下以編輯母片文字樣式第二層第三層第四層第五層2第一部分:基础知识第二部分:作业程序2.1年度計劃與MBO制定作業流程2.2KPI運用重點說明2.3目標卡及KPI實例說明2.4MBO&KPIreview及評核標準第三部分:各組實例演練AGEDA3按一下以編輯母片標題樣式按一下以編輯母片文字樣式第二層第三層第四層第五層3第一部分：基础知识1.目標管理﹝ManagementByObjectives，簡稱MBO﹞，簡單的說，就是管理目標，其中包括结果目標、基準的規劃﹝Plan﹞、方案的執行﹝Do﹞、績效考核﹝Check﹞及'行動改善﹝Action﹞。2.目標(Goal)：目標卡內之目標訂定為年度應達成的目標(APGoals)，為一可量化的目標值，經與主管洽談核準後訂定之。4按一下以編輯母片標題樣式按一下以編輯母片文字樣式第二層第三層第四層第五層43.績效指標(KPI,Keyperformanceindicators)：為達成年度目標(MBO)而訂定行動方案並確實執行於執行過程中訂定過程指標，本指標於特定期間內可以看出各部門之每月工作過程之工作實績，以評價部門或個人之過程績效指標。MBO=KPI,MBO=kpi1+kpi2+kpi3+……5按一下以編輯母片標題樣式按一下以編輯母片文字樣式第二層第三層第四層第五層5第二部分：作业程序2.1年度計劃與MBO制定作業流程2.2KPI運用重點說明2.3目標卡及KPI實例說明2.4MBO&KPIreview及評核標準6按一下以編輯母片標題樣式按一下以編輯母片文字樣式第二層第三層第四層第五層6KPIStrategyOrganizationReengineeringGoalVisionProcessReengineering(分工合作)CustomerSatisfaction(CS)(主、從)KPIGoldenTriangleValueDailyManagementJobfunctionBusinessProcessManagement(BPM)7按一下以編輯母片標題樣式按一下以編輯母片文字樣式第二層第三層第四層第五層7Cust.NeedsUser&SupplierBUBudgetingBUStrategyFormulatingStrategyPlanningRoadMapBU/Non-BUstrategyformingExternalEnvironmentBU/Non-BUPreliminaryGoals&StrategicdirectionsCorporateStrategicDirectionsInternaldriver願景Vision使命BUMission價值觀ValuesCorporategoalsCorporatestrategicdirection(3~5Yrs)CompetitionDynamicsResourcesConstrain/AdvantageBUGoal&StrategyDirection(1~3Yrs.)BUStrategicActionPlanSettingBUKeyPerformanceIndicatorsetting&Measure(MBO&KPI)BU/Non-BUstrategyExaminationBUCriticalProcessIdentifyBUStrategyReview&OrganizationalGoalIdentificationReview&ControlBU/Non-BUTacticalItemssettingPhase2Phase2OHRPPhase38按一下以編輯母片標題樣式按一下以編輯母片文字樣式第二層第三層第四層第五層8VisionValueStrategyLeadersGoalPolicydeploymentOperationalModelMBO/KPIP.AIncentiveOrganizationReengineeringOHRPChinaPolicyBUSINESSOPERATIONALMODELTrainingprogramPhase1Phase29按一下以編輯母片標題樣式按一下以編輯母片文字樣式第二層第三層第四層第五層9Accomplishment/Disappointment1-1,1-2StrategicPlanningStrategicAction6.3/6.4StrategyDeploymentReviewCurrentOrganization2-1ReengineeringOrganization2-2KPI(BU)6.6KPI(Dept)6.6DO/DailymanagementCareerPlanHighPotentialList4-2SuccessionPlan3-1PerformanceAppraisal6.7IncentiveIndividualProfileOrganizationreengineeringKeypoint:*Objectives/Goal*STaction*Outsideresource*Reasonforchange2-310按一下以編輯母片標題樣式按一下以編輯母片文字樣式第二層第三層第四層第五層10StrategyDeployment(Phase2)BUGoal,Strategy&MBO/KPIDir.&Dept.PreliminaryGoalSettingDept.StrategicActionPlan•GoalofDept.Preliminary•CurrentStatus(Problem/Situation)•HumanCapitalDevelopment•BenchmarkingofCompetitorsBusinessPlanCapacity/Competencybuildup•Knowhow/TechnologyMgmt.&Develop•System/Process•KnowledgeSystem(EDMS=ElectronicsDocumentManagementSystem,.FMEA..)Valuecreation(Projectexecution/mgmt.Coordination)Strategicactiontradeoff(Priority)PPP•Function/ValueofDept.•OHRP-Org.,people,training1Phase1Phase2Phase211按一下以編輯母片標題樣式按一下以編輯母片文字樣式第二層第三層第四層第五層11ActionPlanformulation&kpi(Phase2)ExecutionFollowup/review/Performanceappraisal/Incentive•Dir.+Mgr.sintegration•MBOTreeDeployment•MBOConsensus&Presentation•Finetune•HalfYear/Quarterly/Monthly/WeeklyreviewC/ADOperationModel•DailymanagementbyB.P.&MBO•Leadershipstyle(LeadershipProgram)•Integration/Teamwork(WorkoutProgram)(GroupIndicators)•Executetoexcellence•TrainingforimplementP1Goal&StrategyDeploymentRoadMap12按一下以編輯母片標題樣式按一下以編輯母片文字樣式第二層第三層第四層第五層121.含各廠最高主管及部門內經(副)理。2.主任級人員(含由主管指派之特定人員，如專案負責人、業務人員、研發工程師、必須填寫「MBO目標卡/KPI卡」之人員13按一下以編輯母片標題樣式按一下以編輯母片文字樣式第二層第三層第四層第五層13推行MBO/KPI成功的關鍵因素(KSF)組織分工清楚。主管負責整合及裁決果斷。主管認同從日常管理上落實推行年度計劃及MBO，並視為部門最簡明有效的經營運作模式。經由不斷的宣導，建立共識並要求落實執行。建立經營團隊，帶動全員參與，使人人發揮所長，共創團隊綜效。主管主導訓練，增強同仁專業能力，實施學用合一制度，以獲得成長與成就感。14按一下以編輯母片標題樣式按一下以編輯母片文字樣式第二層第三層第四層第五層14MBOBreakdownMBOGoalsettingbaseon(D+M)IntegratedPerformanceDirectorStrategicActions/MBO/KPIBUstrategy&MBO/KPIManagerBProcess/kpi(6.4)ManagerCProcess/kpi(6.4)ManagerAProcess/kpi(6.4)ManagerDProcess/kpi(6.4)ActionActionActionActionActionActionActionActionActionActionAction(6.3)(6.1,6.2,6.5,6.6)15按一下以編輯母片標題樣式按一下以編輯母片文字樣式第二層第三層第四層第五層15BUHEADANNUALMBOCARD&P.A.FORM(6.5)DIRECTOR/MANAGER/SUPERVISORKPI(DEPT.)(MONTHLY&QUARTERLY)(6.6)MBOQUARTERLYPERFORMANCEFORM(6.9)ANNUALMBOCARD&P.A.FORM(6.5)KPI(MONTHLY&QUARTERLY)(6.6)CORRECTIVE&PREVENTIVEACTIONFORM(6.8)ANNUALMBOCARD&P.A.FORM(6.5)Q'TLYPERFORMANCEINTERVIEWFORM(6.10)MBOM'THLY/Q'TLYPERFORMANCEFORM(6.7,6.9)Q'TLYPERFORMANCEINTERVIEWFORM(6.10)ANNUALMBOCARD&P.A.FORM(6.5)PLANDO/CHECKACTIONKPI(DEPT.)(MONTHLY&QUARTERLY)(6.6)KPI(MONTHLY&QUARTERLY)(6.6)CORRECTIVE&PREVENTIVEACTIONFORM(6.8)MBO-PDCA16按一下以編輯母片標題樣式按一下以編輯母片文字樣式第二層第三層第四層第五層16MBOPLANFLOWBUHEADSTRATEGICACTIONVS.GOALFORM(6.1)DIRECTORKPI(DEPT.)(MONTHLY&QUARTERLY)(6.6)MBOCARD&P.A./INTERVIEWFORM(6.5,6.14)STRATEGICACTIONDEPLOYEMENT(A)(6.3)STRATEGICACTIONDEPLOYMENTFORM(A)(6.1,6.26.3)MANAGERSSUPERVISORPRESIDENTCORP.STRATEGICDIRECTION&GOALMBOCARD&P.A.FORM(6.5)STRATEGYICACTIONVS.DEPARTMENT(SITES)(6.2)kpi(DEPT.)(MONTHLY&QUARTERLY)(6.6)STRATEGICACTIONDEPLOYMENTFORM(B)(6.4)STRATEGICACTIONDEPLOYMENTFORM(B)(6.4)kpi(DEPT.)(MONTHLY&QUARTERLY)(6.6)kpi(D