EmployeeEngagementcustomersatisfaction&employeesatisfactionemployeeneedcustomerHowcanorganizationscreatemoresatisfiedemployee?•Workersfeeltheyaregiventheopportunitytodowhattheydobesteveryday.•Theybelievetheiropinionscount.•Theysensetheirfellowworkersarecommittedtoquality.•They’vemadeadirectconnectionbetweentheirworkandthecompany’smissionPrideandjoy•IfItrytomakealotofdecisionswiththereducingcostsby30percent.•I’mnotlikelytounderstandalltheissuesverywellifyougeteverybody-allthosepeopleintheorganization-askingthemselvesthepowerofthatisunbelievable$2,000,0006weekEmployeeinvolvementengagementContinuousimprovementJobsatisfactionQualityProductsandcustomerServiceprovideanenvironmentHowcanyounotlovethisjob?!AtGoogleGoogle’sEmployeewelfareEmployeeinvolvementthisisthewayitisgoingtobedoneandifyoudon’tlikeit,gosomeplaceelse.Look,youguysareoperatingtheequipment,whatdoyouthinkweoughttodo?suggestionsystemimplementedbymanagementTheprocesscontainstwomaincomponents:•individualimplementedimprovements•team-basedsystemimprovementsFosteringemployeecreativity•routineworkenjoyable•understandingoftheirworkThankyou