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商务英语视听说Unit1PartIListeningandSpeakingTask1Q1.IamgraduatinginJunefromABCUniversityandmymajorishotelmanagement.Iamanoutgoing,energeticperson.Ienjoyteamworkverymuch.Aspartofmydegreeprogram,Ineededtofinishdifferentprojectswithmyteammates.Ipossessexcellentinterpersonalskillsandaverypositiveattitude.Mycareeraspirationistobecomeasuccessfulhotelier.DuringmyinternshipattheGrandHyatt,Iworkedasareceptionist.Mydutiesincludedofferingfriendlyandefficientcheck-inandcheck-outservicetoguests,answeringphonecalls,takingandpassingonmessagestoguests,IfindthatifIcanmaketheguestshappy,Iwillbeveryhappy,too.Q2.Ireceivedhonorsinseveralschool-wideEnglishandcomputercontests.Ienjoyworkingwithpeoplefromdifferentbackgrounds.Iamgoodatcommunicating,organizingandcoordinating.Ifsomethingblocksmypath,Iwilllookforasolution.Inevergiveupeasily.SometimesIreceivecommentsthatIneedtoimproveintheareaoffiling.Iamnowtryingtoimprovebylearningfromothers.Q3.Interestandcareerdevelopmentaretwoofmycriteriainchoosingajob.Interestisthebestmotivation.Ilovethehotelbusiness,soIwilldefinitelydevotemyselftoit.Moreover,highjobsatisfactioncanbeattainedwhenthejobiswhatIaminterestedin.Careerdevelopmentisveryimportantformewhenchoosingajob.FromwhatIknow,Shangri-Laprovidesequalcareeradvancementforallstaff.Thejobrotationplanandindividuallytailoredtrainingprogramarereallyexcitingandhelpfulforyoungpeoplelikeme.Task2Isthatyourwife,Mr.Carter?Sheissobeautiful.Avoidaskinginterviewerpersonalquestionsormakingpersonalcomments.Couldyoutellmehowmuchthenewjobpays?Theinterviewermightinferfromthesequestionsthatyouareonlyinterestedinyourownneedsandnotthoseoftheircompany.Waituntiltheemployerraisesthesesubjectstodiscussthem.Whataboutthepaidholidays,insurance,andthingslikethat?Howmuchtimewillittakeformetobepromotedhere?Butinwhichcitiesdoyouhaveyourbranches?Andwhereisyourcompanybased?Itisalsounwisetoaskaboutthingsyoushouldhavealreadyknown.Youareonlytellingtheinterviewerthatyouhaven'tdoneyourhomework.PartIILanguageFocusName:CaiNingPersonality:serious-minded;calm;humorous;easy-goingStrengths:theabilitytoworkwithalltypesofpeopleWeakness:perfectionist;impatientWorkexperience:sixyears’financialindustryexperiencewithseveralcompanies;twoyears’experienceinaninvestmentbankQualification:graduatedfromPekingUniversityin2001majoringinaccounting;fluentEnglish;bookkeepingandaccountingproficiencyinEnglish.Reasonsforleavinglastjob:wanttofindajobthatischallenging.Questionsaboutthejob:WouldIbeabletoworkabroadinoneofyouroverseasbranches?PartIIIViewingandSpeakingVideo1ReasonsforjoiningthecompanyItisoneoftheleadinginternationalconsultantcorporationswhichcametoChinaafterChinaenteredWTO.Workinginthiscompanywouldgivehimthebestchancetousewhathehaslearnedatuniversity.RelevantworkexperienceHewasinvolvedinafactoryrestorationinNanjing.QuestionsArethereanyopportunitiesforChineseemployeestobetransferredtotheheadofficeinNewYorkorotherbranchofficesaroundtheworld?ResultoftheinterviewChenBowillbenotifiedofthefinaldecisionbyFriday.Video21.FTFFT2.1)SalesManager2)Five3)BrandManager4)biscuits5)BusinessAdministration6)oralEnglishIVCaseAnalysisHint:Sheisnotlikelytogetthejobbecauseshedidpoorlyinthejobinterview.Thingswentwrong:1.Usefillerwords(“youknow”)toomanytimes.2.Bad-mouthformeremployer.3.Inappropriateanswerstointerviewer’squestions,eg,“Iwouldratherliketoestablishmyowncompany”4.Askinappropriatequestions,eg.“CanItaketimeoffforvacation?”5.Self-conceit—“Ihavenoweakness”.6.Toomuchemphasisontravel.ScriptsUnit2PartIListeningandSpeakingTask11)Ihaven’tseenyouforyears.2)Whatdoyoudonow?3)I’mintheResearchandDevelopmentDepartment.4)Iknewyou’ddosomethingverychallengingandcreative.5)Isometimesstayintheofficeafterworktodealwithunfinishedtasks.6)Iamstilltheaccountantofthatcosmeticscompany.Task21)personnelmanagement2)developingmarkets3)planning4)execution5)salestargets6)teamperformance7)customerbase8)customersatisfaction9)selecting,developingandmanaging10)cost-effective11)ontime12)ofgoodquality13)humanandmaterialresources14)trainingneeds15)continuousimprovementPartIIViewingandSpeakingVideo11.CarolineClinton:financialaccountsLucyWhite:dataprocessingAdaBalck:managementaccounts2.Administration;Marketing;Engineering;ProjectPreparation;AccountingVideo21.self-employedentrepreneur,buyer,LineSupervisor,AdvertisingExecutive,PublicRelationsManager2.NamesLikesDislikesJeromemakingalotmoremoney;havinglotsofindependenceindoingthingsfeelingtiredsometimesRobinhavingbeentoalotofplacestoomuchtraveling;havingverylittletimetospendwithhisfamilyColingoodsalaryandbenefitsnoisyworkenvironment;seldomhavingtheopportunitytogooutFranknewchallenges;alotofexperienceJanetmeetingalotofnew&interestingpeopleoftenhavingdinnerpartiesintheevening;havinglittletimewithherfamilyandbabyUnit3PartIWarm-up1)ensuresmoothbusinesscommunication2)thepurposeofyourcall3)allthedocumentsyou’llneed4)scheduleaspecifictime5)alldistractions.6)confirmthatyouhaveunderstoodeachpoint.7)interruptions.8)strongaccent.9)yousoundpoliteandagreeable.10)theoptionalchoicemethod,11)lengthycalls.12)smilewhileyouareta