CRM Connectivity_EN_US

CRM4.0April2004EnglishCRMConnectivitySAPAGNeurottstr.1669190WalldorfGermanyBuildingBlockConfigurationGuideSAPBestPracticesCRMConnectivity:ConfigurationGuide©SAPAGPage2of44Copyright©Copyright2004SAPAG.Allrightsreserved.NopartofthispublicationmaybereproducedortransmittedinanyformorforanypurposewithouttheexpresspermissionofSAPAG.Theinformationcontainedhereinmaybechangedwithoutpriornotice.SomesoftwareproductsmarketedbySAPAGanditsdistributorscontainproprietarysoftwarecomponentsofothersoftwarevendors.Microsoft®,WINDOWS®,NT®,EXCEL®,Word®,PowerPoint®andSQLServer®areregisteredtrademarksofMicrosoftCorporation.IBM®,DB2®,DB2UniversalDatabase,OS/2®,ParallelSysplex®,MVS/ESA,AIX®,S/390®,AS/400®,OS/390®,OS/400®,iSeries,pSeries,xSeries,zSeries,z/OS,AFP,IntelligentMiner,WebSphere®,Netfinity®,Tivoli®,InformixandInformix®DynamicServer™aretrademarksofIBMCorporationinUSAand/orothercountries.ORACLE®isaregisteredtrademarkofORACLECorporation.UNIX®,X/Open®,OSF/1®,andMotif®areregisteredtrademarksoftheOpenGroup.Citrix®,theCitrixlogo,ICA®,ProgramNeighborhood®,MetaFrame®,WinFrame®,VideoFrame®,MultiWin®andotherCitrixproductnamesreferencedhereinaretrademarksofCitrixSystems,Inc.HTML,DHTML,XML,XHTMLaretrademarksorregisteredtrademarksofW3C®,WorldWideWebConsortium,MassachusettsInstituteofTechnology.JAVA®isaregisteredtrademarkofSunMicrosystems,Inc.JAVASCRIPT®isaregisteredtrademarkofSunMicrosystems,Inc.,usedunderlicensefortechnologyinventedandimplementedbyNetscape.MarketSetandEnterpriseBuyerarejointlyownedtrademarksofSAPAGandCommerceOne.SAP,R/3,mySAP,mySAP.com,xApps,xApp,andotherSAPproductsandservicesmentionedhereinaswellastheirrespectivelogosaretrademarksorregisteredtrademarksofSAPAGinGermanyandinseveralothercountriesallovertheworld.Allotherproductandservicenamesmentionedarethetrademarksoftheirrespectivecompanies.Datacontainedinthisdocumentservesinformationpurposesonly.Nationalproductspecificationsmayvary.SAPBestPracticesCRMConnectivity:ConfigurationGuide©SAPAGPage3of44IconsIconMeaningCautionExampleNoteRecommendationSyntaxTypographicConventionsTypeStyleDescriptionExampletextWordsorcharactersthatappearonthescreen.Theseincludefieldnames,screentitles,pushbuttonsaswellasmenunames,pathsandoptions.Cross-referencestootherdocumentation.ExampletextEmphasizedwordsorphrasesinbodytext,titlesofgraphicsandtables.EXAMPLETEXTNamesofelementsinthesystem.Theseincludereportnames,programnames,transactioncodes,tablenames,andindividualkeywordsofaprogramminglanguage,whensurroundedbybodytext,forexample,SELECTandINCLUDE.ExampletextScreenoutput.Thisincludesfileanddirectorynamesandtheirpaths,messages,sourcecode,namesofvariablesandparametersaswellasnamesofinstallation,upgradeanddatabasetools.EXAMPLETEXTKeysonthekeyboard,forexample,functionkeys(suchasF2)ortheENTERkey.ExampletextExactuserentry.Thesearewordsorcharactersthatyouenterinthesystemexactlyastheyappearinthedocumentation.ExampletextVariableuserentry.Pointedbracketsindicatethatyoureplacethesewordsandcharacterswithappropriateentries.SAPBestPracticesCRMConnectivity:ConfigurationGuide©SAPAGPage4of44ContentConfigurationGuide.........................................................................................................................61Prerequisites.........................................................................................................................61.1UserRoles......................................................................................................................62LocalSettings.......................................................................................................................62.1SAPR/3..........................................................................................................................62.1.1DefiningClientAdministration(SAPR/3)..............................................................62.1.2DefiningLogicalSystem(SAPR/3).......................................................................72.1.3AssigningLogicalSystemtoClient(SAPR/3)......................................................82.1.4CreatinganRFCUser(SAPR/3)..........................................................................92.2SAPCRM.....................................................................................................................102.2.1DefiningLogicalSystem(SAPCRM)..................................................................102.2.2AssigningLogicalSystemtoClient(SAPCRM).................................................102.2.3CreatingRFCUser(SAPCRM)..........................................................................113Cross-Connectivity..............................................................................................................123.1SAPR/3withSAPCRM...............................................................................................133.1.1SAPR/3...............................................................................................................133.1.1.1CreatingaLogicalSystemforSAPCRM(SAPR/3)....................