管理人员表现评估报告

EXECUTIVEPERFORMANCEEVALUATIONREPORT管理人员表现评估报告1.MPLOYEEDATA员工资料NamePosition姓名：职位：DepartmentAppraisalFor部门：评估事由：II．INDIVIDAUALAPPRAISAL评估项目1．KNOWLEDGEOFTHEJOB业务知识ConsiderKnowledgeofmethods,procedures,standarsofjobrequirements.指所需达到的工作方法、工作程序和工作标准。－Completegraspofallaspects.□安全掌握各个方面。－Goodunderstandingofpracticallyall.□对各方面有很好的掌握。－Adequate.□适当掌握－Knowssomepartsonly.□仅仅了解其中一部分。－Insufficient,needsconstantcoaching.□不能胜任工作，需要经常接受培训。2.INTER-PERSONALSKILLS人际交往技能Considerdealingwithsuperiors,peets,subordinate,guestsandextemalcontact.指同上级、同级别的同事、下属，客人的相处和同处界的联系。－Exceptionalgoodhumanrelationskills,exhibitstactanddiplomacy,abletoinfluencepeersandsuperiorsandcommandsrespectfromsubordinates.□特别强的人际交往技能，体现出机灵和外交能力，在同级别的同事和上级中有影响力，并能博得下属的尊重。－Cenerallygoodhumanrelationskillsandcaninfluenceothers.□总体上良好的人际交往能力，并对他人有影响力。－Sufficienthumanrelationsskillswhichsometimesfalterwhenunderpressure.□足够的人际交往技能，但有时在压力下会觉得不自然。－Needsimprovementindealingswithsomepeopleandnotalwaysabletocommandrespectfrompeople.□需要提高同部分人的相处能力，不能经常博得人们的尊重。－Impersonal.Lacksinsightandunskillfulindealingswithpeople.□没有人情味，缺乏洞察力和人际交往技能。3.PLANNINCANDORGANISATIONABILITY计划和组织能力－Considertheabilitytoanticipatebusinessneeds,prioritysetting,andefficiencyinplanningownworkandthatofothers.□指预测生意需求的能力，主次分明，有效地/高效率地计划自己和他人的工作。－Habituallyabletoanticpate,maintainsveryhigheffetiveness□习惯性地作出预测，并在部门内保持高效率和有效性。－Veryeffectiveandmaintainshighlecelofefficiencywithindepartment.□有效性高，并能在部门内保持高效率。－Meetseffectiveandmaintainshighlevelofefficiencywithindepartment.□达到一定的效率和有效性。－Efficiencyandeffectivenesssometimesfallshortofjobdemands.□有时效率和有效性不能满足工作需求。－Totalinefficientandineffective.□总体上缺乏效率和有效性。4.DECISIONMAKING决策能力－Considerresourcefulness,abilitytoobtain/analyzefactsandapplySoundjudgment/recommendationsincludingintroductionofchanges/newideas.□指能够随机应变，能够获得/分析事实和运用合理的判断/建议，包括引进一些革新的建议。－Exceeptionallysondjudgements,resourceful,innovativeandhaslong-temviews.□特别强的判断能力，能随机应变，具有创新精神和远见。－Goodjudgement.□良好的判断能力。－Generallycorrectindecision-makingrelatedtoowndepartment.□总体上在处理部门内部事务时决策正确。－Sometimemakebaddecisions.□有时做出不正确的决定。－Poorindecisionmaking.□决策能力差。5.CONTROL控制能力－Considerabilitytomeettargets,controlofresources.□指达到目标，控制资源的能力。－Habituallymeetstargetsetevenunderunfavorableclimate,abletomaximizeutilizationofresources.□通常即使在不利的情势下也能达到预定的目标并能最大限度地利用资源。－Alwaysmeetstargetssetandgoodcontroloverutilizationofresources.通常都能达到预定目标并很好控制资源的利用。－Hasdifficultyinmeetingsometargets.大体上能达到预定目标并很好控制资源和利用。－Alwaysunabletomeettargetsset.在达到某些目标时有困难。－Alwaysunabletomeettargets.通常不能达到预定目标。6.TRAINING&STAFFDEVELOPMENT培训和员工发展－Considerextentofon-jobtrainingindepartmentandowminvolvementinstaffdevelopment.指在部门广泛开展岗位培训，并致力于员工发展。－Fullycommittedtotrainingsothston-jobtraininginneedareasiscardedout.完全承担培训任务，使岗位培训在相关的区域能够得以实施。－Wellcommittedtotrainingandstaffdevelopment.很好地承担起培训和员工发展的任务。－Sufficienton-jobtrainingandstaffdevelopment.部门内部开展足够的岗位培训。－On-jobtrainingindepartmentisoccasionallylapsed.岗位培训偶尔在部门不能得以开展。－Hasnointerestintrainingandstaffdevelopment,on-jobtrainingisminimal.对培训和员工发展没有兴趣，很少开展岗位培训。7.DELEGATION指派工作Considertheabilitytodelegatewithoutlosingcontrol.指在控制全局的情况下指派工作任务。－Hasahightrustinstaffacapability,delegatesasmuchaspossiblewithgoodfollowup.充分相信员工的能力，通常能尽量多地向员工指派工作任务并能很好地跟进。－Delegatesmostworkwhichcanbehandledbysubordinates.向下属指派大多数他们能完成的工作任务。－Delegatessufficiently.能充分指派工作任务－Occasionallypreferstodoworkcanbedelegatedtosubordinates.偶尔亲自完成能够指派给下属的工作任务。－Haslowtrustinstaff,handlesalldetailspersonally.对员工的信任度很低，亲自处理所有的工作细节。8.ATTITUDE态度Considerthebehaviortowardswork,superiors,Hotelinterests,andtheabilitytoacceptCriticism,andchange.指面对工作、上级、酒店利益所采取的态度，和接受批评意见和变化的能力。－Alwayspositive,willingtoacceptchangesandtakecriticismwell.总是积极向上，乐意接受各种变化和批评意见。－Alwayspositiveevenwhenunderpressure.即使在有压力的情况下也总是能积极向上。－Generallypositiveexceptwhenunderpressure.除了有压力，在其他情况夏都能积极向上。－Negativeattime.偶尔比较消极。－Negative&Irresponsible.消极，没有责任心。9.SETTINGEXAMPLES.树立榜样Considepersonalattitude,attire,andworkhabit,motivationofstaffandinspirationofteamwork..指个人态度、穿着、工作习惯，对员工的推动力和对团队工作的激励。－Excellentseff-discipline,gainsrespectfromall,inspiresgoodteamwork..自律能力强，受到所有人的尊重，能有效激发团队的合作。－Setsgoodexampleforstaffandpeers.在员工和同级别的同事中树立好的榜样。－Meetsstandardsrequiredforthefunction.符合工作职责标准。－Occasionallyfailsomeetstandarsrequiredforthefunction.偶尔达不到工作职责标准。－Setsbadexample.树立不好的榜样。10.ATTENDANCE出勤Considerpunctualityandresponsespositivelywhenaskedtoputinextratime.指严格守时，并乐意接受加班。－Alwayspresent,punctucalandresponsespositivelywhenaskedtoputinextratime.当被要求加班时，总是准时到达，并且无任何怨言。－Alwayspresentandpunctual.通常都能准时出席。－Rarelyabsentandlateforwork.工作中很少缺席和迟到。－Occasionallyabsentandlateforwork..工作中经常缺席和迟到。11.ADDITIONALRESPONSIBLITIS额外的职责ConsiderthepresentabilitiesoftheincumbentandthersadinessforadditionalsphereofworkandResponsibilities.指在现有职位上体现出的能力和为其他工作领域和职责范围所作的准备。－Readyforpromotion/extensionofthefieldofresponsibilities.可升职或赋予更大的工作责任。－Yes,almostready.差不多已作好准备。－Intherightdirection.有此趋势。－Inthreeyearsmaybe.大约3年后。－Notatall.不可能。12.COMMIENTS评语IsthereanyfactorwhichmayhaveinfluencedtheExecutive’sperfomancefavorablyor