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VocabularyandPhrases:departmentstore百货商店shoppingmall购物广场supermarket超市grocerystore食品杂货店convenienceshop便利店pharmacy药房postoffice邮局barbershop/hairdressingshop理发店butcher’sshop肉店openmarket露天市场charityshop慈善商店antiqueshop古董商店souvenirshop纪念品商店giftshop礼品店caféorrestaurant餐厅/饭店cinema电影院theatre剧院toyshop玩具店bar/loungebar酒吧/休闲式高级酒吧takeawayshop外卖食品商店drinksshop酒品专卖店bookandstationeryshop书籍、文具店sportsshop体育运动商店bakeryshop面包店/糕点店digitalshop数码商店musicshop唱片行recreationcentre/ground娱乐中心/娱乐场amusementpark/funfair游乐园/游乐场outlet廉价经销店/专营店taxfreeshop免税商店(shop/sales)assistant售货员shopmanager商店经理supervisor领班regionalmanager区域经理counter柜台till收银机discount打折…%off打几折onsale特价销售/大减价specialoffer特别优惠clearancesale清仓大甩卖bargain便宜货/讲价voucher/coupon优惠券buyonegetonefree买一赠一cash现金creditcard信用卡debitcard借记卡solocard/switchcard功能单一的卡payincash用现金付款paybycard用卡付款cashonlylane只付现金的付帐通道customerservice顾客服务complaint投诉onlineshopping网络购物return/refund退货exchange货物调换fittingroom试衣间tryonclothes试装men’swear男装部women’swear女装部maternitydepartment孕妇服装部kids’wear/children’sgarments童装部makeupdepartment/section化妆品部alcoholfree无酒精fragrancefree无香料/无香精perfume/eaudetoilette香水findtherightsize找到合适的尺寸gowith与…相配digitalcamera数码相机laptop笔记本电脑cable电话线/网线modem调制解调器speaker音箱/喇叭Udisku盘expressions:1．店主或店员的常用语：WhatcanIdoforyou﹖Can(May)Ihelpyou﹖IsthereanythingIcandoforyou﹖May(Can)Idosomethingforyou﹖Areyouallrightthere?（其实就是在问你需要帮助吗？）(Do)youneedanyhelp?Whichshirt(pen，meal,one．．．)doyoulike﹖Whatsize(color、kind．．．)doyouwant﹖Howmanydoyouwant﹖Doyoulikethissize(color、kind…)﹖…is(are)overthere．Isthis(Arethese）allright?Whataboutthese(those)﹖Whatelsewouldyoulike﹖Wouldyoulikeabag?需要袋子装吗？That’saltogether…pounds/dollars….Areyoupayingincashorbycard?Howareyougoingtopay?Doyouneedanycashback?Thanksyouforshoppingat…2．顾客常用语：I’mjustlooking.我只是随便看看。Canyoushowme…﹖Iwouldlike(want)some…．Haveyougotany…﹖I＇mlookingfor…．Anysuggestions?Howmuchisit(arethey)﹖Howmuchdoyouaskforit(them)﹖Whatdoesitcometo﹖一共多少钱？That’stoomuchexpensive．Itthereanydiscount?MayIhavealookatit(them)﹖Can/MayItryit(them)on﹖Whereisthefittingroom?Idon‘tthinkthisonewillfitme/gowithmyskin.Whattimedoyouopen/close?I'mlookingforagiftformyfriend.Pleasewrapthisforme.OK.I’lltakeoneofthemplease.I'mjustlooking.ThisisagreatresponsetoCanIhelpyoufindanything?ifyouarenotsurewhatyouwanttobuy.Whereareyourfittingrooms?Askthesalespersonthisquestionifyouwanttotryonthatoutfitbeforeyoubuyit.IntheUK,though,youmightwanttoaskforthechangingrooms.Doesthiscomeinothercolors?Noteverybodylikesplainoldblackandwhite.Askasalespersonthisifyou'vefoundsomethingyoureallylike,butwantitinadifferentcolor.Doyouhavethisinothersizes?You'vefoundtheperfectholidayoutfit...ifonlytheyhadyoursize!Askthistoashopassistant,andheorshemaybeabletolocateonethat'stheperfectfit.Doyouhaveanyoftheseinstock?Youseeitinthedisplay,butyoucan'tfinditinthestore!Don'tpanic.Askanassistantifthereareanyleftinstock.Maybetherearesomehidinginthestorageroom.CanIputthisonhold?Notsureifyou'vefoundtheperfectgift?Justaskthesalesassistantstoputitonhold,andtheywillputtheitemasideforyouforoneortwodays.Thatway,itcan'tdisappearasyoucontinueyoursearch.I'dlikeagiftreceiptforthis.Uponyourrequest,moststoresprovideagiftreceipt,whichdoesnotlistanyprices.So,justincaseyourfrienddecidesthatgiftofyoursisn'tsoperfectafterall,heorshecanexchangeorreturnitwithoutaproblem.But,ifnot,they'llneverknowhowmuchyoupaid!CanIgetapricecheckforthis?Can'tfindapricetagontheitemyou'relookingat?Askthecashierthisquestion,andheorshewillcheckthepriceforyou.What'syourreturnpolicy?Beforeyoubuythatgift,makesureyouknowwhetherornotitcanbereturnedorexchangedbyaskingthecashierthisquestion.Doyouprovidegift-wrapping?Notimetowrapyourgifts?Noworries!Manystoresprovidegift-wrappingservicestotheircustomers,especiallyduringthebusyholidayseason.I'mjustlooking.如果你还不知道你想买什么，这是对CanIhelpyoufindanything?最佳回答。Whereareyourfittingrooms?如果在你买下衣服之前想试穿的话向售货员提这个问题。然而在英国，你可以要问的是changingrooms。Doesthiscomeinothercolors?不是每个人都喜欢朴素陈旧的黑色白色的。如果你发现你很喜欢某件商品，但想要不同的颜色，就问售货员以上的问题。Doyouhavethisinothersizes?你找到了绝佳的假日服装。。。只要他们有你的尺码！象以上那样问售货员，他或她就有可能向你提供最合适的着装。Doyouhaveanyoftheseinstock?你看到橱窗中有，但是商店中区却没有这种商品！不要怕。去问营业员是否有leftinstock。可能储藏室还有些呢。CanIputthisonhold?不确定你是否找到了最好的礼物？只要让售货员putitonhold，那么他们会将商品为你保留一到两天。那样的话，在你继续到处看看的时候不那件商品不至于马上消失。I'dlikeagiftreceiptforthis.根据你的要求，大多数的商店提供一张giftreceipt，上面没有任何的价钱。因此，如果你的朋友觉得你的礼物不合适，他或她可以随时调换。但是，如果不这样的话，他们将永远不知道你付了多少钱！CanIgetapricecheckforthis?找不到你看的商品的价格？那就问售货员这个问题，他或她会为你查价格。What'syourreturnpolicy?在你买礼物之前，要问清楚售货员你买的东西可不可以退或怎样可以换。Doyouprovidegift-wrapping?没有时间为你买的礼物包装？别急！许多商店为他们的顾客特别是在繁忙的假日期间提供包装服务。Culturalinformationpersonalshopping：大型百货商店会提供给有特殊要求的顾客私人购物服务，对个人进行特殊咨询和建议服务。deliveryservice：大超市为顾客提供的免费或有偿的送货上门服务，大部分是超过50镑会免费送货上门。cashback：大超市提供的一项服务，如果是用卡付钱，应顾客要求可以从其卡中为顾客取出若干现金（Cashbackisjustawayofobtainingmoney,equivalenttousingacashmachine.）VAT(valueaddedtax)refund:Ifyoubuysomeexpensivegoodslessthan3monthsbeforeyouleavetheUK,youmaybeabletoreclaimVAT(valueaddedtax).TheusualrateofVATintheUKis17.5%.机场有退税处。当然其他国家都有VATrefund。refund&exchangepolicy:欧美国家的商店超市等都有的退货或换货的规定。各个店期限各不相同。除了食品，大部分商品没有重大损坏，几乎都可以无条件