中小企业再造流程分析模型的开发及实施程序研究

燕山大学硕士学位论文中小企业再造流程分析模型的开发及实施程序研究姓名：王绍嵘申请学位级别：硕士专业：管理科学与工程指导教师：关晓光20040301IIDEF3IDEF3IDEF3IDEF3IDEF3IIAbstractThepurposeofthispaperistoexploitanalysismodelofbusinessprocessreengineeringinourcountry’ssmallbusinessandputforwardtoexercisablereengineeringprocedure.Onthebasisofsummarizingandanalyzingtheforeignanddomesticresearchesinbusinessprocessreengineering,thispapermakesaresearchinvariousaspectsofourcountry’ssmallbusinessprocessreengineeringcombinedwiththesituationofourcountry.Themainresearchesincludesuchfollowingaspects.Firstly,thepaperintroducesmeaningsandcoreprinciplesofBPR,expatiatesuponrecognitiondegreeonBPRbothathomeandabroad,andfurthermore,particularlyexplainsdevelopmenttrendsandresearchcontentsofbusinessprocessreengineering.Onthebasisofit,thispaperanalyzesfeasibilityandnecessityofBPRinsmallbusiness,bringsforwardtoprinciplesanduniversalitymethodswhichshouldbeconformedtoinourcountry’ssmallbusinessprocessreengineering,anddiscussesapplicationsofinformationtechnologyandsysteminsmallbusinessprocessreengineering.Secondly,thispaperappliessuchprocessanalysisandevaluationindexasprocessmanagementindex,processmovementtimeanalysisindex,movementrateandproductionanalysisindex,andstockanalysisindextoanalyzeourcountry’ssmallbusinessprocess.Thispaperconstructssmallbusinessprocessanalysismodels,whichareemphasesofthepaper.Thirdly,onthebasisofintroducingIDEF3method,thispaperpresentsexploitingprocessofapplyingIDEF3method,makesadetailedexplanationcombinedwithactualcase,andclearlyexpoundsIDEF3processanalysismodel.Inordertohavemorequantitativeanalysisonsmallbusinessprocess,thispaperestablishesprofitanalysismodel,investmentdecision-makinganalysismodel,AnalyticHierarchyProcessmodel,andsoon.Intheend,combinedwiththesituationofourcountryandbasiccharacteristicofsmallbusiness,thepaperprovidesexercisablereengineeringAbstractIIIprocedureinourcountry’ssmallbusinessonthebasisofprocessanalysisindexandmodels.Keywordsbusinessprocessreengineering;movementtimeanalysis;stockanalysis;movementrateandproductionanalysis;IDEF3method;AnalyticHierarchyProcessmodel1112001BPR(BusinessProcessReengineering)1.11.1.120020TQMIT[1][2][3]BPR2BPRWTO[4][5]1.1.2100099%60%40%90%150060%[6]()20021368%1/370%60%[7]BPR1.21.2.11990ReengineeringWorkDon’tAutomateButObliterate()CSCIndex(JamesChampy)199319204[8]BPRPeppard.JNewell.SueSwan.JackyRobortson.Maxin[9,10]Altinkemer.KAlanR.DennisLaunonen.Martti[11-13]Terziovski.MileFitzpatrick.PaulO’Neill.PeterBPR[14]Attaran.MohsenITBPRITITITBPR[15]XXX[16]BPRIBM74151003550%381925%75%BPRBPRBPRBPR[17,18]1.2.22090500TCL[19][20,21][22]BPRBPRBPRBPRBPRBPR6[23][24][25]BPRBPRBPR[26]BPR[27][28]BPRBPR[29][30]171.31.3.11.3.2IDEF382DavenportBPRAlterBPRSennBPRHammerBPRBPR[31,32]2.1801993[33]292.22.2.1[34]102.2.2[35]211[36]2.2.3[37]2.32.3.1122.3.1.12-12-1Fig.2-1Businessmaintainingprocess2.3.1.2(1)(2)(3)213(4)2-1(5)2.3.22.3.3142.3.42.4()31533.13.2BPRBPRBPR16BPRBPRBPRBPR3.3BPRBPRBPRBPRBPR317BPR()BPRBPRBPRBPR3.422(1)(2)(3)18(4)(5)(6)(7)(8)3.53193-1[38](1)3-1Fig.3-1BasicmethodsofBPRinsmallbusiness20BPR[39,40](2)()()()321(3)BPR3.6ITXXX[41,42]223.6.1IT(informationtechnology)ITBillGates21BPRITHammerChampyITBPRITITITDavenportBPRITITIT1()IT2()ITBPR3()ITBPRBPRBPRITITITBPR[43]BPRIT3233.6.21500010%100010%[44]3.6.33.6.3.13.6.3.23.6.3.33.6.3.4243.6.4%3.74254()()[45]4.1()4.1.1tio4-1Ri(t)Ri.1(t)Ri.2(t)Ri1(t)Ri2(t)Ro(t)4-1Fig.4-1Processoftwoentries26()R4.1.24.1.2.1()(1)4.1.2.2()()()()4.1.3()()4274.1.3.1()4.1.3.2(1)4.1.4()4.1.3.14.1.3.24.1.3.3284.1.3.4()()()4.2()T4.2.1Little(R)(I)Little(T)TIR4294.2.1.1()4.2.1.2Blackburn4.2.2[46]4.2.2.1()()()(1)HammerChampy30()(2)()(3)(4)4314.2.2.2()(1)FrankGilbreth(2)4.34.3.1ttI(t)tt()32t)(tRΔRi(t)Ro(t))(tRΔRi(t)Ro(t)(4-1)I(t))(tRΔRi(t)Ro(t))(tRΔRi(t)Ro(t)Ri(t)Ro(t))(tRΔRi(t)Ro(t)I(t)I(t1))(tRΔI4.3.2[47]4.3.2.1(4-2)IthRTth(4-2)RTthTthR4.3.2.2Q*2Q*(2SRH)0.5(4-3)()S()4334.3.2.34.3.2.44.3.2.54.4LittleRTIIRT(4-4)Little4.5Little344.5.1(NPV)NPVNPVNPV11(r)1(r)1(1+r)1Ctt0tkNPV∑=++=ktttrCCNPV10)1((4-5)t1(1r)t4.5.2()()(+)4354.5.3NPV()NPVNPV-EBITEBITEBIT()()()4.636Little53755.1IDEF3IDEF(integratedcomputeraidedmanufacturingdefinitionmethod)80IDEF0IDEF1XIDEF0IDEF1XIDEF0IDEF1XKBSIIDEFIDEF3[48]5.1.1IDEF3IDEF3IDEF3IDEF3IDEF338IDEF3IDEF3[49]IDEF3IDEF3IDEF35-1IDEF35-1IDEF3Fig.5-1IDEF3processflowchartIDEF3(unitofbehavior,UOB)(link)UOBX5-1X5-1(objectstatetransitionnetworkdiagram,OSTN)5-21356X5395-2IDEF35-2IDEF3Fig.5-2ExampleofIDEF3statetransfer5.1.2IDEF3IDEF3IDEF3IDEF37IDEF3IDEF3IDEF3IDEF3UOB11UOB21UOB31UOB4140IDEF3IDEF3IDEF0IDEF1IDEF5IDEF0IDEF1IDEF55.1.2.1IDEF35-3IDEF35-3IDEF3Fig.5-3SummarychartofIDEF3description(1)541(2)(3)IDEF3IDEF0IDEF0A-0(UOB)5.1.2.2()5.1.2.3IDEF342IDEF3(1)(2)UOB(3)IDEF0IDEF0IDEF3543IDEF3IDEF0IDEF0IDEF0IDEF3IDEF0IDEF3IDEF3IDEF0IDEF3IDEF0IDEF0IDEF0IDEF0IDEF05.1.2.4(OSTN)IDEF3OSTN(1)OSTN(2)OSTNOSTNOSTNOSTNIDEF3(OSTN)OSTNOSTNOSTN44OSD5.1.3IDEF3IDEF35.1.3.1IDEF3IDEF3IDEF33(IDEF3)()()()5.1.3.2(1)545(2)OSTN(UOB)()UOBUOB5.1.3.3UOBUOB()46UOBUOBUOB(1)UOB(XOR)5-45-4Fig.5-4ThefirststepofscenedescriptionUOB25-55-55-65-6UOB351X5475-65-75-5