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QUALITYMANNUALISO9001:2008MasterControlledCopyQUALITYMANUALISO9001:2008CONTROLLEDThisdocumentisapprovedforuse___________________________________CopyHolderCopyNumber1TheQuality&EnvironmentalManagerDistributionCopyNumber1RandallContracting&PlantGroupCopyNumber2QSCLtd(CertificationCopy-Uncontrolled)CopyNumber3CopyNumber41Scope1.1GeneralThismanualspecifiestherequirementsfortheQualityManagementSystem(QMS)whereRandallContracting&PlantGroup:a)DemonstratestheabilitytoprovideconsistentservicesthatmeetstheirCustomersandapplicableregulatoryrequirements.b)AddressesCustomersatisfactionthroughtheeffectiveapplicationofthequalitysystem,includingprocessesforcontinualimprovementandthepreventionofnonconformity.RandallContracting&PlantGroupScope‘TheProvisionofConstruction,Demolition,PlantHireandWasteManagementServices’.1.2ApplicationsandExclusionsTheQMSisincompliancewithISO9001:2008withthefollowingexclusions:7.3DesignandDevelopment-TheCompanydoesnotdesignproductsorservicesforitsCustomersandhencethissectionhasbeenexcludedfromtheQualityManagementSystem.CertificateNumber:3409DocumentQM01EffectiveDate:21-01-2010Page1of21Issue:1QUALITYMANUALISO9001:2008CONTROLLEDManualContentsReferenceTitlePageQM01CopyHolder1Distribution1Scope1QM02ManualContents2CorrespondencebetweenISO9001:2008andProcedures3-4QM03Amendments5TableofAmendments6QM04CompanyProfile7-8QM05Processapproach9PROCESSDIAGRAM10QM06QualityPolicy11QM07Organisation12NormativeReferences12TermsandDefinitions13QM08QualityManagementSystem14ManagementResponsibility15ResourceManagement17ServiceRealisation18Measurement,analysisandimprovement20DocumentQM02EffectiveDate:21-01-2010Page2of21Issue:1QUALITYMANUALISO9001:2008CONTROLLEDCorrespondencebetweenISO9001:2008andProceduresISO9001:2008QualityManagementSystemreferencesScope1StandardGeneral1.1StandardApplication1.2StandardNormativereference2ISO9000Termsanddefinitions3StandardQualitymanagementsystem4QualityManualGeneralrequirements4.1QualityManualDocumentationrequirements4.2QualityManualGeneraldocumentation4.2.1QualityManualQualitymanualdocumentation4.2.2QualityManualControlofdocuments4.2.3QM04,PM01Controlofrecords4.2.4PM01Managementresponsibility5QualityManualManagementcommitment5.1QM06,QM02,PM05Customerfocus5.2PM02Qualitypolicy5.3QM06Planning5.4QualityManualQualityobjectives5.4.1QM06Qualitymanagementsystemplanning5.4.2QualityManual&ProceduresManualResponsibility,authorityandcommunication5.5QM07Responsibilityandauthority5.5.1QM07Managementrepresentative5.5.2QM08Internalcommunication5.5.3QM08Managementreview5.6PM02General5.6.1PM02Reviewinput5.6.2PM02Reviewoutput5.6.3PM02Resourcemanagement6PM03Provisionofresources6.1PM03Humanresources6.2PM02,PM03General6.2.1PM03Competence,trainingandawareness6.2.2PM03Infrastructure6.3PM03Workenvironment6.4PM03DocumentQM02EffectiveDate:21-01-2010Page3of21Issue:1QUALITYMANUALISO9001:2008CONTROLLEDISO9001:2008QualityManagementSystemreferencesProductrealization7PM04Planningofproductrealization7.1QM08Customer-relatedprocesses7.2PM04Determinationofrequirementsrelatedtotheproduct7.2.1PM04Reviewofrequirementsrelatedtotheproduct7.2.2PM04Customercommunication7.2.3PM04Designanddevelopment7.3ExcludedDesignanddevelopmentplanning7.3.1ExcludedDesignanddevelopmentinputs7.3.2ExcludedDesignanddevelopmentoutputs7.3.3ExcludedDesignanddevelopmentreview7.3.4ExcludedDesignanddevelopmentverification7.3.5ExcludedDesignanddevelopmentvalidation7.3.6ExcludedControlofdesignanddevelopmentchanges7.3.7ExcludedPurchasing7.4PM04Purchasingprocess7.4.1PM04Purchasinginformation7.4.2PM04Verificationofpurchasedproduct7.4.3PM04Productionandserviceprovision7.5PM04Controlofproductionandserviceprovision7.5.1PM04Validationofprocessesforproductionandserviceprovision7.5.2PM04Identificationandtraceability7.5.3PM04Customerproperty7.5.4PM04Preservationofproduct7.5.5PM04Controlofmonitoringandmeasuringequipment7.6PM02,PM05Measurement,analysisandimprovement8PM02,PM05General8.1QM08Monitoringandmeasurement8.2PM02,PM05Customersatisfaction8.2.1PM02,PM05Internalaudit8.2.2PM05Monitoringandmeasurementofprocesses8.2.3PM05Monitoringandmeasurementofproduct8.2.4PM05Controlofnonconformingproduct8.3PM05Analysisofdata8.4PM02,PM05Improvement8.5PM02,PM05Continualimprovement8.5.1PM02,PM05Correctiveaction8.5.2PM05Preventiveaction8.5.3PM02,PM05ReturntoManualContentsDocumentQM02EffectiveDate:21-01-2010Page4of21Issue:1QUALITYMANUALISO9001:2008CONTROLLEDAmendmentsAll‘CONTROLLED’copiesofthisQualityManualarekeptunderstrictcontroltopreventtheSystemfrombecomingunreliable.Thefollowingproceduresensurethatthesystemremainscurrentandvalid.1.0All‘CONTROLLED’copiesofthemanualareclearlynumberedandtheHolderrecordedonDocumentNoQM01,page1of21,oftheQualityManual.1.1Eachpageinthemanualcarriesitsownnumber.1.2TheQuality&EnvironmentalManager(ManagementRepresentative)isresponsibleforallrevisionsbeingrecordedintheMasterCopyoftheQualityManualandinallother‘CONTROLLED’copieswhichmaybeheldbytheCompany.1.3ChangescanbesuggestedbyanymemberofstaffbutmustreceivetheapprovaloftheQuality&EnvironmentalManagerbefor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