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投诉申告基础写作专题一晨读背诵相关短语1.makereservationsfor预订2.aprofessionaltourguide一个专业的导游3.famousattractions著名景点4.placesofinterest风景名胜5.sharearoom共住一个房间6.afive-starhotel一个五星级宾馆7.withoutpatience没有耐心8.getpunishment受到惩罚9.gowrong出毛病10.returnmymoneytome退还我钱11.applyfor申请12.worsestill更糟糕的是13.afullrefund全额退款14.fortheabovereasons基于上述理由15.travelagency旅行社16.payforthepostage付邮资17.makemistakes犯错误18.historicalattractions历史名胜19.beforcedtodosth被迫20.apersonwithpatience有耐心的人21.makeanapology道歉22.toourdisappointment让我们失望的是1.我写信的目的是要向你投诉我最近在你们网站上购买的一双运动鞋。I’mwritingtocomplainaboutapairofsneakersIrecentlypurchasedfromyourwebsite.2.更糟糕的是,交鞋的日期推迟了10天。Worsestill,therewasaten-daydelayindeliveringmyshoes.相关句式3.我要求要么马上寄给我一双新的黑鞋子,要么全额退款。IdemandthateitheranewpairofblackshoesbepostedtomeimmediatelyorIbegivenafullrefund.4.请退还我30%的钱,否则我会被迫采取进一步的措施。Pleasegive30%ofmymoneyback,orIshallbeforcedtotakethemeasurefurther.5.她是个没有耐心的人,根本不耐心回答我的问题。Shewasnotapersonwithpatienceanddidn’tpatientlyanswermyquestionsatall.6.我要求她当面向我道歉。Idemandthatshemakeanapologytomefacetoface.技巧点拨1.投诉信要开门见山写明来信目的，切忌表达转弯抹角，久久不入正题。2.写信时,要注意写信的对象,运用得体的语言表达，并可在句中适当增加toone’sdisappointment,unluckily,unfortunately,worsestill,tomakemattersworse等符合投诉信感情色彩的副词短语,以加强语气,使表达更加丰富,也使得句子衔接自然，合理。假设你叫李华,最近在某英文购物网站上购买了一双鞋子，但出现了以下问题。［写作内容］请给网站写一封投诉信,包括以下内容：1.写信的目的；2.投诉内容：3.要求：重新邮寄或退款；4.询问：若寄回,谁承担寄费?技巧点拨申购情况实际情况颜色黑色白色号数98.5到货日期4月10日4月20日[例题导写]1.开门见山、写明目的。凡书信开头,一般可使用“I’mwritingto...”的句型开门见山点明写信目的。请根据中文完成句子。(1)Iamwritingtomakeacomplaintabout____________________________________.(我在你网站上购买的鞋子)thepairofshoesIboughtonyourwebsite(2)Iamwritingtocomplainthat__________________________________________________________._______(我在你网站上购买的鞋子有点问题)thereissomethingwrongwiththepairofshoesIboughtonyourwebsite(3)Iamwritingtoinformyouthat_______________________________________________.(我不满意在你网站上购买的鞋子)(4)Iamwritingto________________________(对……表示失望)theshoesIboughtfromyourwebsite.showmydisappointmentaboutsatisfiedwiththeshoesboughtonyourIamnotwebsite2.确定文体、规范语言：这是一封投诉信，因此必须注意语言的规范性和得体性，不能使用与朋友书信交流时的亲切语言，但也不能出现语气倔强等不礼貌用语。3.划分信息、统筹全文：根据写作内容，可把五句话写作信息划分如下：(1)写信目的;(2)申购情况;(3)实际情况;(4)要求;(5)询问。写信目的可在引入部分找到,投诉的主要内容是“在某英文购物网站上购买了一双鞋子,但出现了一些问题。”特别需要注意,写作前要把“要求和询问”的内容补充为完整句子,明确动作的主语,写作时才不会出错。4.突破难点、正确翻译。请翻译：在你的网站上:onyourwebsite(2)投诉……:complainabout...(3)从……购买……:purchase/buysth.from...(4)一双九码的鞋子:______________________________________(5)寄回:____________(6)为……付款:_________payfor...send/post...backapairofsize-nineshoes,apairofshoesofsizenine(7)邮费_________(8)给某人退款/某人获得退款___________________________(9)(申购情况和实际情况的对比)我订购的是……,但我收到的是……__________________________WhatIorderedwas...butIreceived...postagegivesb.arefund/getone’srefund[参考范文]DearSir，I’mwritingtocomplainaboutapairofsneakersIrecentlypurchasedfromyourwebsite.WhatIorderedwasapairofblacksize-nineshoesbutIreceivedapairofwhite,size-8.5shoesinstead.Worsestill,therewasaten-daydelayindeliveringmyshoes,whichshouldhavebeenreceivedonApril10.Fortheabovereasons,Idemandeitheranewpairofblacksize-nineshoesbepostedtomeimmediatelyorIbegivenafullrefund.Furthermore,ifIsendbackthewrongshoes,willyourcompanypayforthepostage?Thankyouforyourconsideration.Yourssincerely,LiHua5.连句成篇。[能力提高](1)我写信是要投诉你们餐厅服务差。Iamwritingtocomplainaboutthepoorserviceinyourrestaurant.(2)我写信是要投诉你们公司产品质量差,并要求你们尽快解决问题。Iamwritingtocomplainaboutthepoorqualityoftheproductsofyourcompanyandaskforsolutionstotheproblemassoonaspossible.2.请根据括号给出的中文提示填空。DearSir/Madam，IhavejustreturnedfromtheEnglishSummerCampatyourSchoolofLanguage,andI’mwritingtoexpressmyunhappinesswithyourprogram.ItookpartintheprograminordertoimprovemyEnglishbut(1)__________________(使我失望的是),thereweretoomanystudentsinaclass,inwhichcasestudentswerenotabletopractisealot.tomydisappointmentMoreover,(2)____________________________________________________(课程内容简单,话题不够新颖)sothatstudents’interestinEnglishcouldnotbearoused.(3)__________(更为糟糕的是),nolunchwasprovidedandthereforeIhadtogotothenearestrestaurant,whichwas30minutesaway.thecoursewassimpleandthetopicswerenotfreshenoughWorsestillItwasoncesaidinyouradthat(4)_________________________________________________________(学生可以参加丰富的社会实践活动)butbadmintonwastheonlyactivityorganized.YoucanimaginehowupsetIamtohavewastedmytimeandmoneyandplease(5)___________________(请在此处合理地提出你的赔偿要求),orIshallbeforcedtotakethematterfurther.Yours，LiHuabeprovidedwithmanychancestoenjoysocialstudentscouldpracticemoneybackgivehalfofmy•即时训练•假设你参加了某旅行社安排组织的深圳两日游。这是旅行社广告宣传和你参团后的实际情况的对比：广告宣传实际情况导游专业的来自深圳的导游导游不专业，不熟悉路线人数一个30人一个团40人行程游览当地5个著名景点仅游览了3个景点饮食包吃仅包中餐，而且难吃住宿入住四星级酒店，2人一间配套设施陈旧，4人一间写作内容：1.写作目的；2.广告宣传和实际情况的不符；3.要求退回50%团费，否则采取进一步行动DearSir:ThankyouforyourconsiderationDearSir,Iamwritingtocomplainaboutthetwo-daytriptoShenzhenorganizedbyyourtravelagency.ItwaspromisedinyouradvertisementthataprofessionaltourguidefromShenzhenwouldlead30touristsasateam,butactually,thetourguideevendidnotknowtheexactrouteandtherewere40peopleinourteam.Besides,itwasclaimedthatwewouldvisitfivefamousattractions,whileinfactweonlyvisited3placesofinterest.Worsestill,即时练习wenotonlyhadtopayforourmealsexceptlunch,butalsofourpeoplewere