BMW-客户关系管理(CRM)解决方案

ProjectforBMWAka.BSM2011-11bypeterCrandTecProfile•BeijingCrandscienceandtechnologyco.,LTD.isaleadingenterpriseapplicationandmanagementsoftwareprovider.Itengagesinapplicationsoftware,includingWebapplications,officeautomation,businessintelligence,E-commerce,productionmanagement,fixedassetsandcustomizedproducts.•CrandTechasmuchexperienceinfinancialservices,telecom,manufacturing,retailinganddistributiontheseindustries.ItboastsprofessionalITservicepackage,providingcustomerswithITconsulting,solutionandoutsourcingservices,includingenterprisesolutions,applicationsoftwaredevelopmentandmaintenance,qualityassuranceandtesting,researchanddevelopment,infrastructureoutsourcingandbusinessprocessesoutsourcingservices.Wecanhelpcustomerstofocusontheircorebusinessandtomaximizeinvestmentreturns.•CrandTechasbeenanimportantpartnerofmanymultinationalcompanies,suchasMitsubishi,Toyota,SonyEricsson,NEC,TIBCO,Dong'anPower,TWTandNO.704AerospaceInstitute.Todate,atotalof180staffareinTelemob,andallholdacollegedegreeorabove.Overathirdofstaffaretechnicians,andmostofthemreceivedcertificationfromMicrosoft,IBM,Sun,Oracle,Sybase,andBEA.ThedevelopersworkonAIX,SCO,Windowssystemplatform,masterdevelopingtoolssuchasC/C++,Java,PHP,andespeciallyhaverichtheoryandexperienceinDB2,Sybase,Informix,Oracle,SQLServertheselarge-scaledatabases.CaseStudy•Typicalcasestudy:•MitsubishiMotorsDesknetGroupware,ProductionManagement•ToyotaGroupProductionManagement,FixedAssetManagement•SEGroupProductionManagement,WarehousingandLogisticsManagement•ShanghaiMusashiPaintDesknetGroupware•SuzhouMusashiPaintProductionManagement,DesknetGroupware•ZhongshanMusashiPaintProductionManagement,DesknetGroupware•GreatwallMotorProductionMaterialBarcodeandWarehousingSystem•Dong’anPowerProductionMaterialWarehousingandDistributionSystem•BeijingRailwaySignalFactoryProductionManagement•TWTGroupInsuranceSystem•No.704AerospaceInstituteProductionManagement,ProductTracingManagementReporting&BusinessIntelligenceReportingpreviewBusinessProcess&SystemModuleDataInputtingInformationManagementcontractmanagementCustomerInfoManagementPrepaymentManagementInventoryManagementDeliveryFinancialManagementAuthorizationManagementReportingSystemStaffmanagementUserauthorityconfigurationSystemauthorityManagementExcelInputOnlinereportOfflinereportBusinessIntelligenceStaffkeyinApprovalManagementSystemManagementDatabaseManagementUserManagementBasictypeManagementInsidereportDepartmentmanagementorganizationstructureSystemOperationStep5Step4BStep4AStep3AStep3BStep3CDevelop/TestingRequirementStudySystemAnalystDesignExecuteImplementPlanDeliveryDeliveryPlanSystemSupportStep2AStep2BStep2CProjectStartRequirementStandardSpecificationConfirm&DesignFinishedSystemDesignSpecificationCompletedTestingImplementPlanCompletedDeliveryPlanCompletedDeliveryOverSupportOverStep1BStep1AWhatwewilldointhisprojectSolution1——TimeFirst•Section1—Youcanget1)AlltheReport2)Specificonecanusethissystemwithoutauthoritydivision3)NormalStuffcannotusethissystem•Section2—Youcanget1)Specificpersoncancheckoutallreporting2)Finishedthemanagementofauthority3)Accordingtotheauthorityoftheusers,cancheckdifferentreporting•Section3–Youcanget1)AllthestuffcanusethissystemSolution1——TimeFirstDataInputtingInformationManagementcontractmanagementCustomerInfoManagementPrepaymentManagementInventoryManagementDeliveryFinancialManagementAuthorizationManagementReportingSystemStaffmanagementUserauthorityconfigurationSystemauthorityManagementExcelInputOnlinereportOfflinereportBusinessIntelligenceStaffkeyinApprovalManagementSystemManagementDatabaseManagementUserManagementBasictypeManagementInsidereportSection1——ReportingsystemCompletedDepartmentmanagementSolution1——TimeFirstDataInputtingInformationManagementcontractmanagementCustomerInfoManagementPrepaymentManagementInventoryManagementDeliveryFinancialManagementAuthorizationManagementReportingSystemStaffmanagementUserauthorityconfigurationSystemauthorityManagementExcelInputOnlinereportOfflinereportBusinessIntelligenceStaffkeyinApprovalManagementSystemManagementDatabaseManagementUserManagementBasictypeManagementInsidereportSection2——EveryonecanseedifferentreportsDepartmentmanagementSolution1——TimeFirstDataInputtingInformationManagementcontractmanagementCustomerInfoManagementPrepaymentManagementInventoryManagementDeliveryFinancialManagementAuthorizationManagementReportingSystemStaffmanagementUserauthorityconfigurationSystemauthorityManagementExcelInputOnlinereportOfflinereportBusinessIntelligenceStaffkeyinApprovalManagementSystemManagementDatabaseManagementUserManagementBasictypeManagementInsidereportSection3——allthingsoverDepartmentmanagementSolution2——ManagementFirst•Section1–Youcanget1)ComprisingreportingwithoutBusinessIntelligence2)Finishedtheauthoritymanagement3)Allthestuffcanusethissystem•Section21)Finishedallthereporting2)Finishedfunctionofimportingdatafromexcel3)ImplementthemanagementofdatabaseSolution2——ManagementFirstDataInputtingInformationManagementcontractmanagementCustomerInfoManagementPrepaymentManagementInventoryManage