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1.管理与组织导论管理者:(manager)基层管理者:(first-linemanagers)中层管理者:(middlemanagers)高层管理者:(topmanagers)管理:(management)效率:(efficiency)效果:(effectiveness)计划:(planning)组织:(organizing)领导:(leading)控制:(controlling)管理角色:(managementroles)人际关系角色:(interpersonalroles)信息传递角色:(informationalroles)决策制定角色:(descisionalroles)技术技能:(technicalskills)人际技能:(humanskills)概念技能:(conceptualskills)管理的普遍性:(universalityofmanagement)2.管理的历史劳动分工:(divisionoflabor)工作专业化:(jobspecialization)工业革命:(industrificrevolution)科学管理:(scientificmanagement)一般行政管理理论:(generaladministrativetheory)管理原则:(principlesofmanagement)官僚行政组织:(bureaucracy)定量方法:(quantitativeapproach)组织行为:(organizationalbehavior)霍桑研究系统:(Hawthornestudiessystems)封闭系统:(closedsystems)开放系统:(opensystems)权变理论:(contingencyapproach)劳动力多元化:(workforcediversity)电子企业:(e-business)电子商务:(e-commerce)内部网:(intranet)学习型组织:(learningorganization)知识管理:(knowledgemanagement)质量管理:(qualitymanagement)3.组织文化与环境管理万能论:(omnipotentviewofmanagement)管理象征论:(symbolilviewofmanagement)组织文化:(organizationculture)强文化:(strongcultures)社会化:(socialization)工作场所精神境界:(workplacespirituality)外部环境:(externalenvironment)具体环境:(specificenvironment)一般环境:(generalenvironment)环境的不确定性:(environmentuncertainty)环境的复杂性:(environmentcomplexity)利益相关群体:(stakholders)4.全球环境中的管理狭隘主义:(parochialism)民族中心论:(ethnocentricattitude)多国中心论:(polycentricattitude)全球中心论:(geocentricattitude)跨国公司:(multinationalcorporation)多国公司:(multidomesticcorporation)全球公司:(globalcompany)跨国或无边界组织:(transnationalorboredrlessorganization)初始全球化组织:(bornglobals)全球外购:(globalsourcing)出口:(exporting)进口:(importing)许可证经营:(licensing)许可经营:(franchising)战略同盟:(strategicalliance)合资企业:(jointventure)外国子公司:(foreignsubsidiary)市场经济:(marketeconomy)计划经济:(commandeconomy)民族文化:(nationalculture)5.社会责任与管理道德古典观点:(classicalview)社会经济学观点:(socioeconomicview)社会义务:(socialobligation)社会响应:(socialresponsiveness)社会责任:(socialresponsinility)社会屏障筛选:(socialscreening)管理的绿色化:(gerrningofmanagement)以价值观为基础的管理:(values-basedmanagement)道德:(ethics)自我强度控制点:(egostrengthlocusofcontrol)道德准则:(codeofethics)社会企业家:(socialentrepreneur)社会影响管理:(socialimpactmanagement)6.制定决策决策:(decisions)决策制定过程:(decision-makingprocess)决策标准问题:(decisioncriteriaproblem)理性的:(rational)有限理性:(boundedrationality)满意的承诺升级:(satisfiedescalationofcommitment)直觉决策:(intuitivedecisionmaking)结构良好问题:(structuredproblems)程序化决策:(programmeddecision)程序:(procedure)规则:(rule)政策:(policy)结构不良问题:(unstructuredproblems)非程序化决策:(nonprogrammeddecisions)确定性:(certainty)风险性:(risk)命令型风格:(directivestyle)分析型风格:(analyticstyle)概念型风格:(conceptualstyle)行为型风格:(behavioralstyle)启发法:(heuristics)7.计划的基础陈述目标:(statedgoals)真实目标:(realgoals)战略计划:(strategicplans)运营计划:(operationalplans)长期计划:(long-termplans)短期计划:(short-termplans)具体计划:(specificplans)方向性计划:(directionalplans)一次性计划:(single-usedplans)持续性计划:(standingplans)传统目标:(traditionalgoalsetting)手段-目标链:(means-endschain)目标管理:(managementbyobjectives)使命:(mission)承诺概念:(commitmentconcept)正式计划部门:(formalplanningdepartment)8.战略管理战略管理:(strategicmanagement)组织战略商业模式:(strategiesbusinessmodel)战略管理过程:(strategicmanagementprocess)机会:(opportunities)威胁:(threats)资源:(resources)能力:(capabilities)核心竞争力:(corecompetencies)SWOT分析法:(SWOTanalysis)公司层战略:(corporatestrategy)增长战略:(growthstrategy)相关多元化:(relateddiversification)非相关多元化:(unrelateddiversification)稳定性战略:(stabilitystrategy)更新战略:(renewalstrategies)紧缩战略:(retrenchmentstrategy)扭转战略:(turnaroundstrategy)BCG矩阵:(BCGmatrix)业务层战略:(businessstrategy)战略业务单元:(strategicbusinessunits)竞争优势:(competitiveadvantage)成本领先战略:(costleadershipstrategy)遵循差异化战略:(differentiationstrategy)聚焦战略:(focusstrategy)徘徊其间:(stuckinthemiddle)战略灵活性:(strategicflexibility)市场先入者:(firstmover)9.计划的工具技术环境扫描:(environmentscanning)竞争对手情报:(competitorintelligence)预测:(forecasts)定量预测:(quantitativeforecasting)定性预测:(qualitativeforecasting)标杆比较:(benchmarking)资源:(resources)预算:(budget)甘特图:(Ganttchart)负荷图:(loadchart)事件:(events)计划评审技术:(theprogramevaluationandreviewtechnique)活动:(activities)松弛时间:(slacktime)关键路径:(criticalpath)盈亏平衡分析:(breakevenanalysis)线性规划:(linearprogramming)项目管理:(projectmanagement)脚本:(scenario)10.组织结构与设计组织结构设计:(organazationalstructuredesign)工作专门化:(workspecialization)职能部门化:(functionaldepartmentalization)产品部门化:(productdepartmentalization)地区部门化:(geographicaldepartmentalization)过程部门化:(processdepartmentalization)顾客部门化:(customerdepartmentalization)跨职能团队:(cross-functionalteams)指挥链:(chainofcommand)职权:(authority)职责:(responsibility)统一指挥:(unityofcommand)管理跨度:(spanofcontrol)集权化:(centralization)分权化:(decentralization)员工授权:(employeeempowerment)正规化:(formalization)机械式组织:(mechanisticorganization)有机式组织:(organicorganization)单件生产:(unitproduction)大批量生产:(massproduction)连续生产:(processproduction)简单结构:(simplestructure)职能型结构:(flanctionalstructure)事业部型结构:(divisionalstructure)团队结构:(teamstructure)矩阵型结构:(matrixstructure)项目型结构:(projectstructure)无边界组织:(boundarylessorganization)虚拟组织:(virtualorganization)学习型组织:(learningorganization)组织结构图:(organizationalcharts)11.沟通与信息技术沟通:(communication)人际沟通:(interpersonalcommunication)组织沟通:(organizationalcommunication)信息:(message)编码:(encoding)解码:(decoding)沟通过程:(communicationprocess)噪声:(noise)非语言沟通:(nonverbalcommuni