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附录1表1全国100个城市供水服务总体满意度指数（加权计算）城市供水服务总体满意度城市供水服务总体满意度城市供水服务总体满意度城市供水服务总体满意度江阴78.67绍兴72.21余杭70.98临沂69.36广州78.27顺德72.18郑州70.96呼和浩特69.35济南75.67扬州72.16淮安70.81盐城69.35上海75.24杭州71.92洛阳70.69南宁69.33常熟75.04昆山71.85汕头70.68肇庆69.30南昌74.91塘沽71.82衡阳70.67烟台69.12青岛74.56长春71.80海口70.63温州69.06合肥74.43株洲71.76芜湖70.58湘潭68.99珠海74.18宁波71.75武汉70.57秦皇岛68.96成都74.14连云港71.71济宁70.53保定68.93长沙74.05潍坊71.63宜昌70.52台州68.88北京73.98苏州71.63威海70.49西宁68.59深圳73.85厦门71.48石家庄70.48大庆68.37包头73.70沈阳71.41番禺70.43黄石68.35南通73.59绵阳71.41乌鲁木齐70.41开封68.33桂林73.51福州71.41蚌埠70.28金华68.28无锡73.39重庆71.31东莞70.22邯郸68.24南海72.72吉林71.29嘉兴70.14自贡68.15中山72.66贵阳71.27徐州70.10抚顺67.58南京72.62昆明71.24阜新70.07柳州67.47萧山72.58镇江71.23江门70.00大同67.37常州72.54天津71.13太原69.95鞍山67.21大连72.35唐山71.10兰州69.72襄阳67.18淄博72.26运城71.07哈尔滨69.45齐齐哈尔66.82佛山72.24惠州71.06西安69.42荆州66.68表2全国100个城市供水水质满意度指数城市水质满意度城市水质满意度城市水质满意度城市水质满意度江阴79.40衡阳72.20惠州69.60西安67.84广州78.68包头72.16秦皇岛69.59南宁67.80青岛77.24南京72.04台州69.41淮安67.60南昌77.20常州72.00杭州69.40黄石67.60北京77.00芜湖72.00长春69.40抚顺67.35成都76.54无锡71.49兰州69.40江门67.20淄博76.19绵阳71.49宜昌69.20太原67.20合肥75.00潍坊71.43石家庄69.20荆州67.20南通74.40顺德71.40邯郸69.20大庆67.14常熟74.20扬州71.24济宁69.00宁波67.13济南73.68天津71.20哈尔滨68.98呼和浩特67.00中山73.60佛山71.02苏州68.80鞍山67.00长沙73.47萧山71.00海口68.80威海66.86桂林73.40福州70.61武汉68.80金华66.40连云港73.40沈阳70.60肇庆68.80温州66.19余杭73.33重庆70.60烟台68.80保定66.12上海72.83阜新70.50大连68.60湘潭66.00深圳72.80汕头70.40唐山68.60襄阳65.40塘沽72.80嘉兴70.40运城68.57自贡65.15郑州72.80镇江70.20吉林68.52开封65.10贵阳72.60蚌埠70.20番禺68.45洛阳65.05南海72.40厦门70.00临沂68.40柳州65.00绍兴72.40昆明70.00盐城68.40乌鲁木齐64.95珠海72.37昆山69.80徐州68.00大同64.69株洲72.24东莞69.69西宁67.96齐齐哈尔64.00表3全国100个城市供水稳定性满意度指数城市供水稳定性满意度城市供水稳定性满意度城市供水稳定性满意度城市供水稳定性满意度江阴80.90上海74.78乌鲁木齐73.35盐城71.90广州79.29常熟74.70临沂73.30衡阳71.80南昌78.80苏州74.60唐山73.20芜湖71.50济南77.47昆山74.55厦门73.20秦皇岛71.38合肥77.45塘沽74.55长春73.10南宁71.30南海77.45潍坊74.34运城73.06嘉兴71.20包头77.11昆明74.30呼和浩特73.00阜新71.14大连77.00吉林74.26惠州72.95温州71.13深圳76.80扬州74.00淮安72.95黄石71.05南京76.68威海74.00蚌埠72.80邯郸71.00成都76.54沈阳73.90绵阳72.77大同70.97北京76.45洛阳73.88郑州72.70肇庆70.90无锡76.39福州73.83海口72.55大庆70.87宁波75.94南通73.75保定72.50余杭70.86长沙75.77石家庄73.75镇江72.45宜昌70.80桂林75.75武汉73.70汕头72.45湘潭70.75中山75.60天津73.55徐州72.40西宁70.41珠海75.41佛山73.52太原72.30开封70.26连云港75.25济宁73.50烟台72.30襄阳69.95重庆75.15番禺73.45台州72.29金华69.75常州75.10杭州73.45江门72.25兰州69.65淄博75.00萧山73.40自贡72.22抚顺69.64青岛74.89顺德73.40哈尔滨72.19荆州68.45株洲74.85贵阳73.40东莞72.19齐齐哈尔68.11绍兴74.85柳州73.40西安71.96鞍山66.90表4全国100个城市供水价格满意度指数城市供水价格满意度城市供水价格满意度城市供水价格满意度城市供水价格满意度广州78.46沈阳72.40南海71.60盐城70.40济南77.61宜昌72.40常州71.60塘沽70.27江阴77.47开封72.38贵阳71.60黄石70.20上海76.88宁波72.34蚌埠71.60金华70.07萧山75.60镇江72.33海口71.47柳州70.00合肥75.13洛阳72.30临沂71.47桂林69.93深圳74.87大连72.20淄博71.43东莞69.90唐山74.47衡阳72.20兰州71.40温州69.83常熟74.27南京72.18青岛71.26天津69.80成都74.23阜新72.15襄阳71.00西安69.62淮安74.13湘潭72.13苏州70.93荆州69.60南昌74.00长沙72.11呼和浩特70.93抚顺69.59长春73.67厦门72.07自贡70.93乌鲁木齐69.55绍兴73.47中山72.07南通70.87保定69.52无锡73.47杭州72.07武汉70.80鞍山69.40昆山73.27扬州72.00南宁70.73邯郸69.20包头73.26江门72.00福州70.68余杭69.18株洲73.23济宁71.87运城70.61威海69.14珠海73.06肇庆71.80秦皇岛70.61齐齐哈尔69.05嘉兴72.87郑州71.73顺德70.60大庆68.84徐州72.67芜湖71.73番禺70.52石家庄68.53重庆72.60潍坊71.72吉林70.49西宁68.16汕头72.60北京71.67绵阳70.43大同67.96昆明72.60连云港71.67佛山70.41台州67.45太原72.53惠州71.67哈尔滨70.41烟台67.20表5全国100个城市供水客户服务满意度指数城市客户服务满意度城市客户服务满意度城市客户服务满意度城市客户服务满意度上海76.63昆山70.00淄博68.33太原67.20济南76.00乌鲁木齐70.00郑州68.30保定67.14广州75.60福州69.80海口68.30湘潭66.80常熟74.30长春69.70济宁68.30烟台66.70长沙74.08青岛69.66成都68.27秦皇岛66.63江阴74.00威海69.62佛山68.27大同66.63珠海73.09绍兴69.60宁波68.22潍坊66.59桂林73.00贵阳69.50惠州68.20抚顺66.53合肥72.40运城69.39汕头68.20肇庆66.50北京72.30嘉兴69.30芜湖68.20大庆66.43南通72.30天津69.30呼和浩特68.20蚌埠66.30深圳72.00中山69.20昆明68.10盐城66.30绵阳71.39唐山69.20重庆68.00自贡66.29顺德71.20镇江69.10衡阳68.00台州66.24南海70.80石家庄69.10哈尔滨67.96齐齐哈尔66.21无锡70.69扬州69.05余杭67.96株洲66.12吉林70.65淮安68.90南昌67.80柳州66.10南京70.51洛阳68.83武汉67.70西宁65.92杭州70.50包头68.76阜新67.62西安65.88东莞70.47塘沽68.70临沂67.60温州65.67大连70.40宜昌68.70徐州67.50鞍山65.60苏州70.40兰州68.60襄阳67.50金华65.40萧山70.30南宁68.60开封67.45黄石65.30厦门70.10沈阳68.40番禺67.32邯郸65.10常州70.00江门68.40连云港67.30荆州64.90表6全国100个城市供水客户沟通满意度指数城市客户沟通满意度城市客户沟通满意度城市客户沟通满意度城市客户沟通满意度江阴78.00南昌69.20济宁67.20盐城65.20常熟74.40潍坊69.01余杭67.10哈尔滨65.10广州74.29塘沽68.80威海67.05沈阳65.00珠海72.99昆明68.80海口67.00保定64.90上海72.61宜昌68.80武汉67.00大庆64.90南通72.40厦门68.60蚌埠67.00呼和浩特64.60青岛71.95重庆68.60连云港66.60南宁64.60桂林71.60惠州68.60唐山66.20秦皇岛64.29长沙71.43运城68.57衡阳66.20湘潭64.20成都71.15宁波68.51太原66.20黄石64.20济南70.95绍兴68.40西安66.19西宁64.08包头70.93昆山68.40阜新66.14大同64.08深圳70.60洛阳68.16江门66.00台州64.00杭州70.20淄博68.10温州65.98齐齐哈尔64.00扬州69.90南海68.00东莞65.94嘉兴63.80合肥69.80吉林67.96番禺65.63开封63.27无锡69.70南京67.96贵阳65.60金华63.20乌鲁木齐69.69淮安67.80天津65.60临沂63.00北京69.60福州67.76郑州65.60自贡62.47常州69.60徐州67.60芜湖65.60鞍山62.40大连69.60绵阳67.52石家庄65.60邯郸62.00顺德69.60株洲67.46兰州65.60柳州61.80镇江69.60萧山67.40肇庆65.60抚顺61.22中山69.40长春67.40烟台65.40荆州61.20佛山69.39苏州67.40汕头65.20襄阳60.20表7全国100个城市供水企业整体形象满意度指数城市企业整体形象满意度城市企业整体形象满意度城市企业整体形象满意度城市企业整体形象满意度江阴80.60宁波73.07番禺71.83济宁70.00广州80.22绍兴73.00汕头71.60西宁70.00南昌78.40塘沽73.00芜湖71.60金华70.00上海76.74长春73.00淄博71.43台州69.88济南76.63南海72.80威海71.43徐州69.80长沙76.53萧山72.80顺德71.40嘉兴69.60青岛76.32昆山72.80贵阳71.40呼和浩特69.60北京75.60沈阳72.80昆明71.40肇庆69.20常熟75.40桂林72.60盐城71.40湘潭69.20佛山74.90株洲72.54洛阳71.26开封69.18无锡74.65福州72.45郑州71.20邯郸69.00包头74.64镇江72.4