流程改善與管理

1流理2流理念流理參流理Q&A3流行識4金來量金流勵不了不理理勵度流5行利老量不行6量不力更“”數理:量略:勵度量利留來利7流參流8:句說流不論9參:見不了不見10流:流了11不論不不不不12不論不論不論不理不論都都切13勵便裡便了不了了14若不更不便便不不來15都勵都理都都流16落什理17流理流烈力率力更率力18流流行不了行流參行流流理切19流流理論歷流率不(quickfix)流流流利理(TotalQualityManagement)行(gradualimprovement)(Plan)更(Do)(Check)(Act)PDCA行90年HammerChampy“ReengineeringtheCorporation”(BPR)念BPR不行(downsizing)量流-理-度BPR不切理論寧行TQM20料流料流料流21流力律略流22IBM流23流流量51量423流念24量量25流流流1.2.了流3.4.流5.6.7.8.流9.10.11.流12.量流理26流零流度流率行流理流狀流率不流旅流理27流理流流理流理行流流流流流理28不行行留不29流理流理流流流流流200520062007200820094343324321321121111流度立流理立流理流理立立零流流流零30流流流參行流理說理～流參流31什什量來什流流32OAOIC流流流流AOICNYNY降33流說不流率立流流率什流量良流34流列1.流流2.3.4.流5.6.流立35立什行36行R(Responsible)S(Support)A(Approval)TomJackAndyAmy201…RSSA202…SRSA301…SARS302…501…行37行料什料料料量理什異行若行不力行)(若流不不流)行38流理1.力流流理2.3.參流理4.量5.流理6.7.勵39流PATProcessAnalysisTechniquesIBM80年來福車流兩裡流行列a.行PAT流b.立PATc.PAT料d.行PATe.流f.流g.h.40流錄1.利行2.不了“”41流ProcessRedesign)流流列來僚(BureaucracyElimination)(Value-AddedAnalysis)(DuplicationElimination)(SimplificationMethods)降(CycleTimeReduction)(ErrorProofing)(SimpleLanguage)(Standardization)(SupplierPartnership)(Automation,InformationTechnology,andMechanization)流ProcessUpgrading)42參流理Q&A