爱立信公司研发的资源配置与流程管理研究

上海交通大学硕士学位论文爱立信公司研发的资源配置与流程管理研究姓名：张照刚申请学位级别：硕士专业：工商管理指导教师：谢富纪20090524,RESEARCHABOUTR&DRESOURCEALLOCATIONANDPROCESSMANAGEMENTOFERICSSONCOMPANYABSTRACTThedailyincreasedinternationalcompetitionleadcompaniescomeintothewholecompetitiveear,itrequirescompaniesnotonlyhaveeffectivemarketingoperation,excellenceoperationalcompetence,perfectsupplychainmanagementcapabilityandprocurementmanagementskills,butalsohavestrongresearchanddevelopmentcapabilitytosupportcompanies’sustainabledevelopment,whiletheresearchanddevelopmentcapabilityreliesonthereasonabilityofcompany’sR&DresourceallocationandtheeffectivenessofR&Dprocessmanagement.ThisthesischoseEricssonCompany,whoisthebenchmarkcompanyoftelecomindustry,astheinvestigatedobject.Itintroducedtheoverviewoftelecommarketandcompetitivesituationfirstly,analyzedhowtheR&Dresourceallocationandprocessmanagementareveryimportantfortelecomcompanies.BasedonthecurrentEricssonR&Dtactics,itanalyzedhowtoimprovethereasonabilityofR&DresourceallocationinEricsson,includingtechnicalresource,humanresourceandcapitalresource,toincreasetheresourceusageefficiency.AndtheeffectivenessofEricssonR&Dresourceallocationwassummarized,themodelofEricssonR&Dresourceallocationwasalsodissected.Afterthat,Agileprojectmanagementbody,whichisasthespecialR&Dresource,waspresented,andhowEricssonlauncheditintocompanyandachievedsuccesswasdiscussed,theimplementedeffectwasalsoconcluded.Finally,thisarticleanalyzedhowourcountrycompanycanrefertoEricssonsuccessfulexperienceonR&Dresourceallocationandprocessmanagement,andgavethesuggestionsaboutseveralaspectswhichourcountrycompaniesneedtoimproveandchange.KEYWORDS:telecomindustry,R&Dresourceallocation,R&Dprocessmanagement,Agileprojectmanagementbody20090526;2009052620090526MBA111.1ProcessISO90002000Anthony1965123MBA21.2XY(PMI)PMBOKAgileAllianceScrum,(LeanSoftwareDevelopment),XP-ExtremeProgramming1.2.190Scrum20012AgileAlliance,80LeanDevelopmentJITMBA31234123456789101112Scrum1.2.1.1-12MBA4341015712345671.2.1.2-MBA5XPXP123(PairProgramming)1——2——3——4——15-205——6——7——8——9——MBA610——1140——12——13——1.2.2ScrumScrumScrum1-1Scrum12Scrum3ScrumScrumScrumScrumScrumScrumScrumScrumScrumScrumScrumScrumScrumScrumScrumScrumScrum122Scrum33ScrumScrumScrumScrumScrumScrumScrumScrumScrumScrumScrumScrumScrumScrumScrumScrumScrumScrumScrum1-1ScrumFIGURE1-1RolesinScrum1.ScrumScrumMasterScrumScrumScrumScrumScrumScrumScrum1MBA72(ROI)Scrum345(Stakeholder)6Scrum2.(ProductOwner)(ROI)(ProductBacklog)Sprint()123(ROI)4563.(Cross-functionalTeam)ScrumScrumSprintSprint30Sprint159MBA82345678Sprint1.2.3ScrumScrum1-2ScrumROISprint24ScrumSprintScrumROISprint24ScrumSprint1-2ScrumFIGURE1-2ScrumFlow1.30Sprint2.MBA9SprintSprint3.30Sprint154.SprintSprintScrum1Scrum——15-202Sprint——303——4Sprint——5——6——7——SprintSprint8Scrum——ScrumMBA109Sprint——SprintSprintSprintSprint10Sprint——SprintSprintSprintSprint11——12——13——Sprint147——721.31-31-3FIGURE1-3ChapterStructureofThisThesisSMART(MBO)YITMBA111Scrum2IT345MBA122IT2.119100902.1.1201G19781983NMTAMPS90GSMCDMAGSM20070033GWCDMACDMA2000TD-CDMA3CDMA2000CDMACDMAWCDMAGSM3GMBA1380%-85%GSM/WCDMA10%-15%CDMA2000TD-CDMA3GLTEVerizon2010LTE4G2.1.2196213.5T10124——TCP/IP2.220051025MarconiCorporationplcMBA142006619NokiaSiemensNetworks50%3200623320061226040Dell'Oro200932%27%23%16%14%12%,20096%5%4%2008Cisco395252Alcatel-Lucent215.7194.417020092.3MBA15CDMA2000WCDMA3G12345678910MBA162.41876100708090801990GSM/GPRS2G/GSM402.5G/GPRS50%40WCDMA3GLTE4GIPAll-IP(SDP)DruttIPMobeonIPTVTandbergTelevisionLHS13WCDMALTEMBA173,3.13-1MBA183-1FIGURE3-1EricssonR&DStrategyProcess3.1.12G(GSM)3G(WCDMA)4G(LTE),MBA193.1.23.1.3OMA(OpenMobileAlliance)3GPP(3rdGenerationPartnershipProject)3.252%3-21048%MBA2034%7%-15%GDP20083-2200810FIGURE3-2Ericsson10LargestMarket20083.2.1Kista-Karlskrona3.2.2/7%7%7%5%4%4%4%4%3%3%MBA213.2.32G3G3.33.3.1MBA2224×7IBM3.3.2MBA233.3.2.1123(Delphi)3.3.2.21.MBA242.23.4.MBA253.3.2.3,ManagementByObjectivesIndividualPerformanceManagementSMARTSSpecific,MMeasurable,AAchievable,RRelevantTTime-based3.3.2.4MBA26ITIBM3.3.2.5DISCDominance—,Influence—,Steadiness—,Compliance—WikiMBA2780%20%70%20%10%3.3.33-1200420083-1(2004-2008)Table3-1NetSales,R&DExpenditure(2004-2008)1=0.81720042005200620072008131,972153,222179,821187,780208,93023,42124,05927,53328,84233,584/17.7%15.7%15.3%15.4%16.1%MBA2816%10%3-310%00.020.040.060.080.10.120.140.160.182004200520062007200820083-32004-2008FIGURE3-3R&DExpenditureIncreasingRatio,NetSalesIncreasingRatiofrom2004to20080-33-56-1075%20%5%MBA29CDMA2000WiMaxGSM(2G)WCDMA(3G)All-IP(IP)All-IPIT2009200820095000MBA303.4(Jobcharacteristicsmodel,JCM)(Skillvariety)(Taskidentity)(Tasksignificance)(Autonomy)(Feedback)()()()R&DR&D3.4.13-23-2(2004-2008)Table3-2PatentRegisteredState(2004-2008)20042005200620072008R&D16,00020,00022,00023,00024,000R&D11.21.31.21.2R&D025%10%4.5%4.3%200411%17%0.83.4.2R&DMBA31R&D3-4EricssonR&DFIGURE3-4DistributionofEricssonR&DEmployees’EducationBackgroundandAge3-4R&D85%R&D2545R&D74%R&D3-33-3R&DTable3-3R&DEmployeesCountandRation2004200520062007200850,53456,05563,78174,01178,740R&D16,00016,500