航空货运收益管理与流程优化问题研究

南京航空航天大学博士学位论文航空货运收益管理与流程优化问题研究姓名：桂云苗申请学位级别：博士专业：管理科学与工程指导教师：朱金福20070601I+Show-UpIIMulti-AgentIIIABSTRACTWithdevelopmentofglobaleconomicintegrationandinternationaltrade,Chinaaircargoenteredintoanewstageofdramaticdevelopment.UnderChinesepolicyof“opensky”,Chineseairlineshavebeenfacedwithtremendousdevelopmentopportunitiesandchallengesatthesametime.Howtoimproveaircargorevenuemanagementlevelbecomesthemostimportantquestionforthecivilaviationenterprises.InordertoimproveChinaaircargoservicequalityandincreaseaircargorevenueandstrengthencompetitionadvantage,thisarticlestudiesChinaaircargorevenuemanagementaccordingtotheairlines’factandkeyproblemsofChinaaircargomanagement.Thearticlespeciallystudiestheproblemofaircargoprocessoptimizationatlast.Themaincontentsofthearticleareasfollows:Intheanalysisofaircargocustomerdemand,thearticlestudiesthecharacteristicsofaircargocustomervaluebasedoncustomerperspective,anddevelopsthetheoreticalmodelfordecidingfactorsofcustomervalueanditsdynamicchanges,usingthestructuralequationmodeltoexamineit,theresultshowsthatthefactorsoftimeandconveniencearethecorefactorsinfluencingaircargocustomervalue,andthefactorofpricehasalreadybecomesecondary,andthechangesincompetitor,serviceprovider,customerandmacro-environmentallhaveremarkableeffectsonthedynamicsofcustomervalue.Thearticlealsoanalyzesthereasonsofcustomer’sdemandchangebasedonenterprises,competitorsandcustomersthreeaspects,anddevelopsknowledgeoftheseekprocessofcustomer’sdemandgoal,andestablishescustomer’sdemandknowledgeexpressionpatternbasedon“Rule+Case”,whichcancatchdynamicallycustomerdemand.Thearticleanalyzesthestateofaircargoproduct,andfindsthatChinaaircargoproductsweresimplexandthedegreeofproductinnovationwaslow-level,andcombinesbusesmodularizationmethodwithproductinnovation,dividingaircargoserviceintohiberarchy.Intheaircargopricingsystem,thearticleputsforwardtherankleadtime-contingentpricingsystemandthepricediscountmechanismtopledgelead-time,whichisfoundthattimeandpriceiskeypointofaffectingthedegreeofcustomervalue.Ithasestablishedleadtime-contingentpricingmodelanddiscountmodel.Throughnumericalexample,thearticlediscussestheimpactofparametersinthemodelonoptimalpricingdecision.Theresultshavespecialreferecetodecision-makingofpricingforthethirdchaptersuggestednewaircargoproducts.IVAtwo-dimensional(weightandvolume)cargooverbookingmodelwasdevelopedwithprofitmaximizationastheobjective.Andtheresultofthemodelindicatedthattheoptimaloverbookinglevelisrelatedtoshow-uprategreatlyratherthanbookingrequests.Itwasprovedthatthemodelisefficientandeasytobeputintopractice.Cargoslotinventorycontrolwasstudiedfromlongtermandshortterm.Thearticlestudiestheeffectoflong-termcontractonairlinescargoyield,developsachance-constrainedprogrammingmodelwithaprofitmaximizationobjective,whichcancontrolairlinesslotallotment.Afterwards,anumericalexampleisgiventoillustratetheapplicationoftheproposedmodel,whichshowsthatairlinesobtainmoreaccuratedemandinformation.Atlastthearticleestablishesadiscrete-timedynamicprogrammingmodelforaircargoshort-termslotoptimalcontrolwithasingle-leg,andputsforwardtheoptimalcontrolpolicyofaircargoslot.AnaircargoroutiongmodelonMulit-Agentandthealgorithmofroutingchoiceaimedatmaximumexpectednetrevenuewasdeveloped,basedonthecharacteristicsofaircargoslot.Anumericalexampleisgiventoshowthatthemodelissimpleandincremental.SixSigmaManagementwasappliedtocargoprocessoptimaizationanddesign,andtheartilcestudiestherelationshipofsixsigmalevel,processcapabilityindicesandqualifiedrate,developsthemathematicalmodelofsixsigmaprocessabilityassignmentbasedonlowesttimecost,andthemethodofLagrangewasusedtosolvethemodel.Themodelwastestedwithanexample.Keywords:aircargo;revenuemanagement;customervalue;productinnovation;sixsigmamanagement,()11.1201962197317%412070200517571760[1]206.2%6.3%232.3%2023505683.7%200347.6%202359.4%20819522040[2]240197419762000198061987174993413982080200563319954.81017%GDP1.9206.632.5%199571021.5%1.222010.6%2003IATA[3-4]199565.6%200523.8%20063337700577UPS677FedEx202020201.2WTO3123420002.23/45[3]541.31.3.1AnmingZhang2002[5]1.3.22070DeltaAirlinesSLAmericaAirlinesAA1983WeatherfordBodily1992[6]Donaghy1995[7]McGillVanRyzin1999[8]51.1R.G.Kasilingam[9]1997JohnS.Billings[10]2003R.G.Kasilingam1997[11]1.1Littlewood(1972)[12],LeeandHersh(1993)[13],McGill(1995)[14]BodilyandPfeifer(1992)[15],Robinson(1995)[16],BelobabaandFarkas(1999)[17],Chatwin(1999)[18],Liang(1999)[19]Chatwin(1999)[18],FengandGallego(1995,2000)[20,21],FengandXiao(2000a,2000b)[22,23],GallegoandVanRyzin(1994,1997)[24,25]Littlewood(1972)[12],Glover(1982)[26],Belobaba(1987,1989)[27,28],Brumelle(1993)[29],Curry(1990)[30],Wollmer(1992)[31],Lautenbacher(1999)[32],Subramanian(1999)[33],DeBoer(2002)[34],Talluri(1998,1999,2004)[35-37],Chen(1998)[38],Bertsimas(2001,2003)[39-40]ItirZeynepKaraesmen2001[41]KleywegtPapastavrou1998,2001[42-43]6PakDekker2004[44]PaulUlrich[45]2004O-DColumnGenerationBartLuuk[46]2004KLMP.Bartodziej2005[47]ODO-DEk-PengChew2006[48]Popescu2006[49]Show-UpShow-UpShow-UpSpoilageOffloadKannaphaA