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SecretaryEnglishHeYaqingLecturetwoYourorgnization1.Titlesinabigcompany?organization1.Titlesinabigcompany?American:presidentchiefexecutiveofficervicepresidentfinancialcontrollerdirectorpersonneldirectormarketingdirectororganization1.Titlesinabigcompany?British:chairmanmanagingdirectordirectoraccountantmanagerpersonnelmanagermarketingmanagerOrganization1.Titlesinabigcompany?boardofdirectorschairmanmanagingdirectorfinance,marketing,production,personnel,purchasing,planningdirectorsaccounts,sales,general,tranining,supply/services,operationsmanagers.OrganizationPractise:Preparetheorganizationalchartofanimaginarycompany.Addthenamesofthestaff.a.Workinpairsandcompareyourplaceofworkaccordingtothechart.OrganizationPractise:b.Workingroups.Introduceyourcompanytoeachgroup.c.Drawabusinesscardforeachstaffmember.Reception1.Makingappointments2.Changingappointments3.Receivingvisitorswithanappointment4.Receivingvisitorswithoutanappointment5.DecliningvisitorsforyourbossReception1.MakingappointmentsEtiquettesa.Askpermissionoradvisefromyourboss,knowthetime,placeandcontents.Reception1.MakingappointmentsEtiquettesb.Bettermakeappointmentsbyphone,andarrangetheagenda.Reception1.MakingappointmentsEtiquettesc.Iftheotherpartneverheardofyourboss,bettertoemailorwritelettertointroduceyourcompanyandexpressyourintendofmeetingthem,thencalltomaketheappointment.Reception1.MakingappointmentsEtiquettesd.Ifthepersonyourbossmakesappointmentwithisnotfreeornotin,askwhenhe/shewillbefree.Reception1.MakingappointmentsEtiquettese.Iftheappointmentshouldbepostponed,telltheotherpartassoonaspossibleandexplainthereasons.Reception1.MakingappointmentsEtiquettesf.Iftheappointmentiscancelled,toexpresssorryandaskunderstandingarenecessary.Reception1.Makingappointmentsa.waitwaitforamomentwaitjustamomentwaitforafewmomentwaitforonemomentReception1.Makingappointmentsb.timeWhenwouldsuityou?Whattimewouldsuityou?Whenwouldbeconvenientforyou?Canyoumake….Canyoumakeiton…Couldyoumanage…?Areyoufree…Shallwesay…CouldyoucometoseeMrBrownon…Whichdatesareconvenient?Reception1.Makingappointmentsc.placeWherewouldsuityou?Wherewouldbeconvenientforyou?Whereshallwemeet?Shallwemeetatmyoffice?Reception1.Makingappointments秘书：早上好，我是李英，是销售部经理马丁先生吗？马丁：是的，我是马丁，有事吗？秘书：布朗先生吩咐我，为你和市场部经理安德森先生安排一次会面，研究一下你正在操办的下星期的交易会之事。马丁：好，很高兴能和安德森先生会面，什么时间呢？秘书：这个星期二和星期三，也就是17号和18号。马丁：行，这两天的下午两点半到五点半我正好有空，星期二，17日的两点半好吗？秘书：好。马丁：什么地方会见？秘书：公司会议室。马丁：好，我期待着17日与他见面。秘书：很感谢你，马丁先生，再见。马丁：再见。Reception2.ChanginganappointmentReception2.Changinganappointment秘书：早上好，BBK公司，我是李英。汤姆：早上好，李小姐，我是汤姆，很抱歉，我要告诉星期四下午和布朗先生的约会无法赴约了。秘书：很遗憾。汤姆：我能将约会改在星期三上午吗？秘书：很抱歉，恐怕布朗先生那时没空。汤姆：我唯一有空的时间是下星期二下午，是10号。秘书：好，我看看，您三点半方便吗？汤姆：行，很抱歉，给你们添麻烦了。秘书：现在解决了，谢谢你来电话。汤姆：非常感谢你，再见。秘书：再见。receptionReceptiontimetableMrBrown’sAppointmentTimetable28,Oct,2010,Wednesdaytimevisitortitlefirmphoneplace________________________10:30-11:ooMr.SmithManagerHKH56784321Mr.Brown’sofficereceptionReceptiontimetable?visitor’sregister_______________________________________________________________date,nameofvisitor,title,firm,timeofarrival,action,referredto_______________________________________________________________May10SmithDirectorHKH10:25SeenMr.Brown_____________________________________________________________________________________________________________________________________________________________________________________________receptionReceptiontimetableItineraryfor____delegation?Reception(ShanghaiTrip,octobor23-27,2010)Wednesday,Octobor234:15pmarriveinShanghaiPudonginternationalAirportonCEAFlight7514stayatHuaTingHotel7:00pmBanquetbyABCCompanyatHuaTingHotelThursday,Octobor248:30amBreakfast9:30amRoundtableatABCCompany11:30amLunch3:oopmRoundtableatABCCompany7:00pmBanquetbyABCCompanyatHengShanHotelreceptionFriday,October228:30Breakfast9:30amVisit___11:30amLunch2:00pmVisit__7:00pmDinner8:30pmSightseeingSaturday,Octobor238:30amBreakfast9:30amVisit___11:30amLunch2:00pmVisit___6:30pmBanquetbyABCCompanyatHuaTingHotel8:30pmleavethehotelfortheShanghaiPudongInternationalAirport10:20pmleaveShanghaiforBeijingonCEAFlight7556ReceptionHowtomakeappointments?ReceptionHowtomakeappointments?accordingtothestatusoftheotherpart,thefollowing5kindsofpeoplemaywellbegivenpriorityReception1.Theboss’ssuperiororthesuperior’srepresentative;2.Collegeswhohavecloserelationwiththeboss;3.Theinferiorwhohavecloserelationwiththeboss;4.Importantcustomers;5.Therelativesorclosefriendsoftheboss.ReceptionAppointmentsshouldnotbearrangedatthefollowingdays:Reception1.Theantemeridiemofeveryweek’sfirstworkingdayandtheafternoonoflastworkingday(alwaystheantemeridianofeveryMondayandtheafternoonofeveryFriday)Reception2.Thedaybossstartsoffanevectionandthefirstdayheisbackfromevection.Becauseatthattime,thebosswillhavetoomanyletterswhichhavebeenkeptlonginstocktodealwith.Reception3.Thefirstdaybeforeandafteranyholidays;Reception4.Thefirsthourbeforeandaftertheworkingtimeofoneday,becauseatthesetimethebosswilldealwiththeintramuralaffairs.Reception5.Exceptforthejunket,neverarrangeanappointmentatthetimewhichisnearthelunchorsuppertimeandduring