11223CONFIDENCECONFIDENCECOMMUNICATIONCOMMUNICATIONBONEJOINTBONEJOINTDRIVINGENGINEDRIVINGENGINE42008InternationalStandard35AirFreightForwarderAirFreightForwarderAirFreightForwarderCustomsBrokerageCustomsBrokerageCustomsBrokerageLogistics&DistributionLogistics&DistributionLogistics&DistributionWarehousingWarehousingWarehousingMulti-modelTransportMultiMulti--modelTransportmodelTransportSoftwareBackupSoftwareBackupSoftwareBackupFinancialLogisticsFinancialLogisticsFinancialLogisticse-commerceee--commercecommerceLeadLogisticsPartnerLeadLogisticsPartnerLeadLogisticsPartnerConsolidationConsolidationConsolidationDoortoAirportDoortoAirportDoortoAirportDoortoDoorDoortoDoorDoortoDoorFreeDomicileFreeDomicileFreeDomicileC.O.D&P.O.D.C.O.D&P.O.D.C.O.D&P.O.D.MonthlyDebit&ReportMonthlyDebit&ReportMonthlyDebit&ReportPickup&DeliveryPickup&DeliveryPickup&DeliveryDocumentationDocumentationDocumentationPacking&FerryPacking&FerryPacking&FerryLoad&De-ContainerLoad&DeLoad&De--ContainerContainerMonthlyDebit&ReportMonthlyDebit&ReportMonthlyDebit&ReportAdvanceDutyAdvanceDutyAdvanceDutyDomesticLevelDomesticDomesticLevelLevelInternationalLevelInternationalInternationalLevelLevelNoboarderNoboarderNoboarder6RedefineIndustryRedefineIndustryR/RR/RControlControlCreateBestPracticesCreateBestPractices33timesresulttimesresultIntelligenttoolKWManpowerManpowerManpowerCoreProcessesCoreProcessesSupplyChainSupplyChainExtendedValueChainExtendedValueChainTransitworkflowTransitworkflowTransitFleetControlTransitFleetControlTransittimecontrolTransittimecontrolCostofHRCostofHRTransitprocessControlTransitprocessControl47(2)89623927253150%126626700IntegratedAirTransportServiceChainIntegratedAirTransportServiceChainProcurementProcurementProcurementServiceChainEvolutionServiceChainServiceChainEvolutionEvolutionAirlinesAirlinesConsolidationConsolidationConsolidationInternationalInternationalInternationalTransportationTransportationTransportationCustomsCustomsCustomsClearanceClearanceClearanceDistributionDistributionDistribution859(9)10DynamicSimultaneousFlexible(2)611(2)12Seamless:4THPARTYLOGISTICSEnablingMany-to-Many(2)713AIRCARGO&CUSTOMSAUTOMATIONINFRASTRUCTUREExecutivePortalManagersPortalAcctExePortalCustomerPortalMarketAnalysisCustomerAnalysisOpportunityAnalysisSynergyAnalysisProductandServiceProjectionsFutureValueBusinessIntelligenceSystemsOp.ResultsWorkLoadProductionPlanningDeadTimes%AvailableWarehouseTransportDelaysDocumentDelaysCashFlowDecisionSupportSystemsOpportunityCostsLogisticsOutsourcingReceivingBrokerageTransportTrainingConsultingITServicesCustInfoCustTransCustCollabCustomsServiceBrokerAddedValueRecordsSystemsERPsandITsOperationsPortalOperationsPortalAdministrationOperationIndirectCostsHRAccountingandFinancialsBillingandCollectExpendControlOfficeAppsServ.WorkPlaceyKM(pe:e-mail)InformationServicesCollaborationServicesWarehouseManagementInventoryTrafficDocumentManagementTransportManagementSellQUALITY&SECURITYMGTDirectCostsCustomerInterfacesHelpdeskandSupportITManagementSatisfactionMetricsOperationMetricsSimulation&ScenariosC/V*ProductC/V*DeptC/V*CustC/V*ServiceC/V*ProcessFinancialAnalysisExecutiveInformationSystemsCurrentValueBenchmarksBalanceScorecardInternalInformationInternalinformationFlowExternalInformationFlowWarehouseNeedsDeployment14D2WMultiD2WMulti--OSModelOSModelEnterpriseInformationArchitectureEnterpriseInformationArchitectureOriginalCreationStrategiesOriginalCreationStrategiesSalesCallNewandExistingFieldsCustomerRelationshipManagementSystemBasicKnowledgeManagementQuotationEditFieldNewMarket&CustomerSystemSetupCo-Partner&CustomsEducationFieldsActivityProcessQualityControlRisky&ProfitEditFieldsComplaintEditFieldsSalesLeadRoutingOrderFields815NOVELL&WINDOWNTMULTI-OSNOVELL&WINDOWNTMULTI-OSCKINTELLEGENTLOGISTICSREPORTINGSYSTEMCKINTELLEGENTLOGISTICSREPORTINGSYSTEMCUSTOMERSERVICE&EDUCATIONDOSCUSTOMERSERVICE&EDUCATIONDOSCK-FINANCIALLOGISTICSDOSSYSTEMCK-FINANCIALLOGISTICSDOSSYSTEMSALES&MARKETINGMULTI-OSLOGISTICSSYSTEMSALES&MARKETINGMULTI-OSLOGISTICSSYSTEMAIR&OCEANLOGISTICSCK-EXPORTSYSTEMAIR&OCEANLOGISTICSCK-EXPORTSYSTEMAIR&OCEANLOGISTICSCK-IMPORTSYSTEMAIR&OCEANLOGISTICSCK-IMPORTSYSTEMPROFILECOMMON–DATABASEPROFILECOMMON–DATABASEINTERNET&LEASELINEMIXEDMULTI-OSINTERNET&LEASELINEMIXEDMULTI-OSCENTRALKITCHENEDUCATIONCENTRALKITCHENEDUCATIONCK-ON-LINE(INTRA-NET)OPERATION&ACCOUNTINGCK-ON-LINE(INTRA-NET)OPERATION&ACCOUNTINGCKDOS,WINDOW&MESSAGEEXCHANGEFORMATCKDOS,WINDOW&MESSAGEEXCHANGEFORMATINTERDIVISIONINFORMATIONEXCHANGEINTERDIVISIONINFORMATIONEXCHANGECK-SYSTEMMASTERQUALITYCONTROLCK-SYSTEMMASTERQUALITYCONTROLPROFILECOMMON–DATABASEPROFILECOMMON–DATABASEMIXEDMULTI-OSMIXEDMULTI-OSTRADITIONALTRADITIONALWEBCAST,INTERNETCONFERENCEVOICEANDPHONEMULTIOSWEBCAST,INTERNETCONFERENCEVOICEANDPHONEMULTIOSPHONE,FAX,EMAILDATAEXCHANGEMULTIOSPHONE,FAX,EMAILDATAEXCHANGEMULTIOSINTER-NET&INTRA-NETVAN,MULTI-OSINTER-NET&INTRA-NETVAN,MULTI-OSWEBSOLUTIONCUSTOMERSERVICEWEBSOLUTIONCUSTOMERSERVICEISO/OSIAIRLOGISTICSSTRUCTURELAYER16EnterpriseInformationArchitectureEnterpriseInformati