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1Aletterofcomplaint金星中学申义娟Teachingaims：Teachingknowledgeaims：Enablestudentsmasterhowtowritealetterofcomplaint.Enablestudentsmasterthestatementandformatcommonlyusedincomplaintletters。Enablestudentstoactuallyapplywhattheyhavelearnedinsituations。TeachingEmotionAims：Letstudentsknowwhatshouldbedoneintheirdailyliveswhentheirlegitimaterightsandinterestsareviolated.Teachingimportantpoints：WritingskillsforEnglishcomplaintletters.Teachingdifficultpoints：ThewritingmethodsofEnglishcomplaintletters.Teachingprops:Multimediacourseware,materialandexercisebooks.Teachingprocedure：Step1GreetingandWelcometheteacherstoourclass.Step2Leadin2Askstudentstwoquestions:Whenyouhaveproblemswithfaultygoodsorservices.Whatshouldyoudo?Whenyouaredissatisfiedwithyourteacher.Whatshouldyoudo?Step3Howtowritealetterofcomplaint?Lettersofcomplaintusuallyincludethefollowingstages:第一段：开头，自我介绍，交代投诉内容，尽可能做到客观礼貌.Iamwritingtocomplain/makeacomplaintabout…Iamwritingtoexpressmydissatisfaction/disappointmentabout…第二段：正文，写明投诉的原因、问题的经过及产生的结果。Thereasonformydissatisfactionis...Inthefirstplace,...Inaddition,...第三段：结尾，提出解决建议并希望尽快得到满意的答复，表示感谢。Iappreciateitverymuchifyoucould...Ihopeyouwilltakemycomplaintsseriouslyand…ThankyouforyourconsiderationandIwillbe3lookingforwardtoyourreply.Step4TeamworkAfterlearninghowtowritealetterofcomplaint,let'swritealetterofcomplaintaboutyourEnglishteacher.Writethecompositioningroupsoffourandaccordingtotheinterview.Step5Correcttheircompositionwiththeirdeskmates.Step6Showsomegoodcompositions.Step7ConsolidationStep8.HomeworkEnablestudentscompletetheircomposition.