酒店人力资源管理课程标准

各个公司可以自行设计各种单据，并将单据内容与结果列示在“实验过程中使用的表格”中，可以注明单据设计人与单据使用效果。SafetySupervisionBureauoftheparty'smasslineeducationalpracticereformprogramtopromotetheimplementationoftherectification,establishanewsystemtowork,inaccordancewiththerequirementsofthecountyPartycommittee,CountySafetySupervisionBureauleadershipcheckoutthefourwindsthereareproblems,makethefollowingimplementationoftherectificationprogram.First,theguidingideologyandbasicprinciplesof(a)guidethought:theparty'seighteen,theeighteensessionofthesecond,theThirdPlenarySessionofthespiritasaguide,conscientiouslyimplementthespiritofgeneralsecretaryXiJinping'simportantspeechseries,instrictaccordancewiththelookinthemirror,dressup,washbath,curetreatment,thegeneralrequirements,focusonmaintainingtheparty'sadvancednatureandpurity,closelylinkedtothepeopleandpragmaticcleanthemainAndlookinthemirror,dressup,washbath,curetreatment,thegeneralrequirementsoffocustosolvethefourwindsissue,thepriorityamongprioritiesrectificationasfirmlyputthefourwinds,thesystemconstructionisthefundamentalstrategyofthecomprehensivewipeouttherootcause,inordertopromotetheimplementationoftherectificationandtheestablishmentoftheworktoensurethateducationalpracticefromstarttofinish,goodtodogood,credibility,benefitthemasses,promotethesustainedandhealthydevelopmentoftheworkofproductionsafetyscience(two).Basicprinciples:1,adeepunderstandingofthebasicprinciplesofcarryingouttheparty'smasslineeducationalpractice:oneisthecentraladheretopositiveeducation,twoistoinsistoncriticismandselfcriticismThree,adheretothepragmatic,fouristoadheretoguidance,adheretotheleadership.Thefiveis2,combinedwiththeactualworkoftheunit,oneistoadheretotheleadership.Theoneresponsible,startfromthepartyandamemberoftheteamtotakethelead,thefirstchangequickly,reallychangerealchange,undertheaboverate,establishabenchmark.Thetwoistoinsistonfocusingonthefourwinds.Ingeneraltherectificationatthesametime,focusingonremediationfourwindsproblemisnottoletgo,toseizethepeoplemostobjectionable,reflectthemostintensefocusonsolvingaproblem,arenovation,acrucialone.Thethreeistoadherestrictlyfrom《酒店人力资源管理》课程标准课程编码：适用专业：酒店管理专业带头人：院（系）审批：教务处审批：院领导审批：二○一一年七月各个公司可以自行设计各种单据，并将单据内容与结果列示在“实验过程中使用的表格”中，可以注明单据设计人与单据使用效果。SafetySupervisionBureauoftheparty'smasslineeducationalpracticereformprogramtopromotetheimplementationoftherectification,establishanewsystemtowork,inaccordancewiththerequirementsofthecountyPartycommittee,CountySafetySupervisionBureauleadershipcheckoutthefourwindsthereareproblems,makethefollowingimplementationoftherectificationprogram.First,theguidingideologyandbasicprinciplesof(a)guidethought:theparty'seighteen,theeighteensessionofthesecond,theThirdPlenarySessionofthespiritasaguide,conscientiouslyimplementthespiritofgeneralsecretaryXiJinping'simportantspeechseries,instrictaccordancewiththelookinthemirror,dressup,washbath,curetreatment,thegeneralrequirements,focusonmaintainingtheparty'sadvancednatureandpurity,closelylinkedtothepeopleandpragmaticcleanthemainAndlookinthemirror,dressup,washbath,curetreatment,thegeneralrequirementsoffocustosolvethefourwindsissue,thepriorityamongprioritiesrectificationasfirmlyputthefourwinds,thesystemconstructionisthefundamentalstrategyofthecomprehensivewipeouttherootcause,inordertopromotetheimplementationoftherectificationandtheestablishmentoftheworktoensurethateducationalpracticefromstarttofinish,goodtodogood,credibility,benefitthemasses,promotethesustainedandhealthydevelopmentoftheworkofproductionsafetyscience(two).Basicprinciples:1,adeepunderstandingofthebasicprinciplesofcarryingouttheparty'smasslineeducationalpractice:oneisthecentraladheretopositiveeducation,twoistoinsistoncriticismandselfcriticismThree,adheretothepragmatic,fouristoadheretoguidance,adheretotheleadership.Thefiveis2,combinedwiththeactualworkoftheunit,oneistoadheretotheleadership.Theoneresponsible,startfromthepartyandamemberoftheteamtotakethelead,thefirstchangequickly,reallychangerealchange,undertheaboverate,establishabenchmark.Thetwoistoinsistonfocusingonthefourwinds.Ingeneraltherectificationatthesametime,focusingonremediationfourwindsproblemisnottoletgo,toseizethepeoplemostobjectionable,reflectthemostintensefocusonsolvingaproblem,arenovation,acrucialone.Thethreeistoadherestrictlyfrom一、课程性质与定位该课程是酒店管理专业的必修课。通过对本课程的学习，学生能够掌握酒店人力资源管理部门人力资源规划、工作分析、人员招聘、绩效管理、薪酬管理、人力资源培训与开发、员工关系管理等基本知识和操作技能。它要以旅游学概论、饭店管理认知等课程的学习为基础，掌握饭店业基本结构及发展历程，也是进一步学习前厅服务与管理、客房服务与管理、管理学原理与技能训练、顶岗实习等课程的基础。二、学习领域课程描述表1学习领域课程描述学习领域酒店人力资源管理第二学年第二学期总参考学时64总体目标本课程通过教学使学生掌握酒店人力资源管理的基本理论和基础知识，熟练掌握人力资源管理的基本程序和方法，掌握各项人力资源工作操作技能，培养学生具有良好的沟通能力、应变能力、文案写作能力以及管理能力，提高学生可持续发展的能力，使学生能够胜任酒店人力资源部基础协调操作工作，并初步具备领班、主管管理能力，适应行业发展与职业变化要求。能力目标素质目标知识目标1、制定人力资源规划能力；2、对酒店各岗位工作分析能力；3、人员招聘计划拟定及实施能力；4、绩效考核与管理能力；5、酒店人员薪酬体系设计及管理能力；6、员工培训计划制定及实施能力；7、员工劳动关系处理能力。1、具有良好的礼貌礼仪形象；2、具有强烈的服务意识和高尚3、的职业道德；4、具有勇于创新、敬业、乐业5、的工作作风；6、具有良好的语言表达能力、沟通能力和人际交往能力，能够进行情绪管理；7、具有可持续发展的能力。1、掌握酒店人力资源管理的过程及主要内容，了解我国酒店HRM现状；2、明确人力资源需求预测和供给预测的流程和预测方法；3、正确理解工作分析的作用、意义和工作说明书的编写格式及应用；4、熟悉招聘流程，掌握面试方法与技巧；5、了解绩效考评信息管理；6、了解酒店薪酬管理，掌握薪酬体系的设计；7、系统阐述酒店员工培训的特点和原则说明如何进行培训效果