IBMAgenda•IBM•Lewin’smodelIBM•IBMStrategicVision&ChangeAgent•ApproachestoOrganizationalChangeIBM•CrossCultural&EthicalConcernIBMCEO2002-Palmisano,SamuelJ81993-2002LouisV.Gerstner,Jr71985-1993JohnF.Akers61981-1985JohnR.Opel51973-1981FrankT.Cary41956-1971T.VincentLearson31956-1971ThomasJ.WatsonJr21914-1956ThomasJ.Watson1IBMIBM--(CTR)Computing-Tabulating-Recording) ••••••••Agenda•IBM•Lewin’smodelIBM•IBMStrategicVision&ChangeAgent•ApproachestoOrganizationalChangeIBM•CrossCultural&EthicalConcernLewin’sForceFieldAnalysisModelDesiredConditionsCurrentConditionsBeforeChangeAfterChangeDrivingForcesRestrainingForcesDuringChangeDrivingForcesRestrainingForcesDrivingForcesRestrainingForcesDriving&Restraining•DrivingForce••RestrainingForce•Lewin’sForceFieldAnalysisModelForcesforForcesforChangeChangeDirectCostsSavingFaceFearoftheUnknownBreakingRoutinesIncongruentSystemsIncongruentTeamDynamicsRestrainingForce•Breakingroutines•→•Incongruentsystems•→ReducingtheRestrainingForce••email&••••CommunicationCommunicationEmployeeEmployeeInvolvementInvolvementCoercionStressStressManagementManagementNegotiationTrainingTrainingChangethenRefreezing•••Agenda•IBM•Lewin’smodelIBM•IBMStrategicVision&ChangeAgent•ApproachestoOrganizationalChangeIBM•CrossCultural&EthicalConcernStrategicVision••IBMIBMStrategicVision••——StrategicVision••••••StrategicVision•StrategicVision•IBM•StrategicVision•?•!!!StrategicVision•••IBM•Client/Server•IBM••••StrategicVision•IBM(e-business)•IBMChangeAgent•transformationalleadership•99%IBMIBM•IBMIBM•40%ChangeAgent•transactionalleadership•AbbyKohnstamm•IBMAgenda•IBM•Lewin’smodelIBM•IBMStrategicVision&ChangeAgent•ApproachestoOrganizationalChangeIBM•CrossCultural&EthicalConcernAgenda•IBM•Lewin’smodelIBM•IBMStrategicVision&ChangeAgent•ApproachestoOrganizationalChangeIBM•CrossCultural&EthicalConcernCross-CulturalandEthicalConcerns•Cross-CulturalConcerns••Cross-CulturalandEthicalConcerns•EthicalConcerns••••BusinessConductGuidelines: