饭店英语Part-1-Unit-1-Room-Reservaiton

LOGOUnit1RoomReservationReadingTipsAsahotelreservationist,themostimportantjobistomakearoomreservationandrecommendtheproperroomtoguest(s)successfully.Youmustbeveryfamiliarwiththewordsandphrasesaboutreservation,thedetailsandalltheusefulinformationabouttheroom.Ifyouwanttobecomeanexcellentreservationist,pleaseremember:understandtheguestcompletely,followtheguest’srequest,recommendtheproperroom,writedownthecorrectreservationnotes,updatethereservationinformation,andpayattentiontothedetails.标准间a.SingleRoomb.DoubleRoomc.TripleRoom单（人）间双（人）间三（人）间套间（套房）a.OrdinarySuiteb.DeluxeSuitec.PresidentialSuite普通套间豪华套间总统套房豪华间（豪华房）询问客人姓名Step3Askforthearrivalanddeparturedates询问抵、离店日期Step4Askfortheroomstyle询问房型Step5Checktheroomavailability查看是否有空房Step6Providetheroomrate提供房间价格Step7Askforthespecialrequests询问特殊需要Step8Askforthee-mailaddressandtelephonenumber询问邮箱和电话TheproceduresofmakingareservationStep9Repeatandchecktheinformation重复并核对信息Step10Farewell结束语Scene:Ahotelreservationistisgoingtoreceiveaphonecallreservation.(Q&A)What’sMr.Green’stelephonenumber?It’s123456789.WhatarethearrivalanddeparturedatesforMr.Green?January1standJanuary3rd.DoesMr.Greenwanttohaveadoubleroom?No,hewantsasingleroom.What’stheroomratepernight?It’s200Yuanpernight预订员a.deluxesuite2.团体预订b.roomrate3.三人间c.reservationist4.豪华套间d.roomavailability5.抵达时间e.groupreservation6.房价f.tripleroom7.无烟房h.arrivaltime8.离开时间i.standardroom9.标准间j.non-smokingroom10.空房/可售房k.departuretimeScene:Ahotelreservationistisgoingtoreceiveaphonecallreservation.(R:Reservationist;G:Guest)R:Goodmorning,CityWallHotel.RoomReservations.HowmayIhelpyou?G:Goodmorning.R:Yes,sir.MayIhaveyourname,please?G:TomGreen.R:Mr.Green,G:Sure.January1standJanuary3rd.R:Thankyou.G:I’dliketohaveasingleroomwithbreakfast.R:Pleasewaitamomentand…Thankyouforwaiting,Mr.Green.Wehavesingleroomsonthesedaysandit’s200Yuanpernight.G:That’sgood.I’lltakeit.I’dliketobookaroom.mayIknowyourarrivalanddeparturetime?Whatkindofroomwouldyoulike,Mr.Green?Iwillchecktheroomavailability.:Oh,yes,Imusthaveanon-smokingroom.R:Allright,Iwillwriteitdown.AndmayIknowyoure-mailaddressandtelephonenumber?O:[e-mail].R:ThankyouMr.Green.YouhavebookedasingleroomwithbreakfastfromJanuary1sttoJanuary3rd,therateis200Yuanpern[e-mail]?O:That’sright.R:IsthereanythingelseIcandoforyou?O:No,thankyou.R:Withpleasure.Welookforwardtoservingyousoon.？您想要什么样的房间？Doyouwanttobookaroom?您想订房间吗？Sirwehavesinglerooms,doubleroomsandsuites.先生，我们有单人间、双人间和套间。Doyouhavespecialrequestsaboutyourroom?您对房间有特殊要求吗？MayIknowyourarrivalanddeparturetime?我能知道您的抵达和离开时间吗？您想要吸烟房还是无烟房？Thesuiteis800yuanpernight.套间每晚800元Weprovidethespecialrateroomforthismonth.本月我们提供特价房。Pleasewaitamoment.Iwillchecktheroomavailability.请您稍等片刻，我查一下是否有空房/可售房。Youneedasingleroomfarawayfromtheelevator.您需要一间离电梯远一些的单间。Sorry,sir.Thereisonlyonedeluxeroomleft.很抱歉，先生。只有这一个豪华间了。Directions:AguestwantstopayavisittoXi’an.Hewouldliketobookaroomfor3days.NowheiscallingfromAmericatotheCityWallHotel.Thetelephonerings.’3.Don’tforgettohigherfloorcontactnumbercallthemimmediatelyotherhotelsinformationgiveyourbestwishestothem.