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111)2)3)4)5)()()1)2)3)1.1(HRM)1.1.11)(3)2()1532)(4)abcdef442.1)(5)()52)(6)()63.1)(7)7/(transferoftraining,)()2)(8)83)(9)(discounts)94)(10)()()1054.1)(2)30()2()2)(11)113)(12)()4612()4)(13)13()()5)(14)14(1)(2)(3)1.1.2(RoyRoger)80%90%3001571.///1)()(1)(2)(3)2)/3)/4)/52.1)2)81.21.2.171.2.28ABAB()10010000.10()10020000.05()5010000.051.2.39910A1-11-1(Marriott)20%(RoyRogersBigBoyTravelPlaza)()(MarriotSuits)(Marriot)(Courtyard)(FairfieldInn)1.31.3.13596811105%(86)51993(12(JefferyPfeffer)(CompetitiveAdvantageThroughPeople)13161-11-1161.2.3.4.5.6.7.8.119.10.11.12.13.14.15.16.1.3.21-1121.70%AB1000AB1-1(1-1)13(3)(4)(5)(6)/(7)(8)(9)(10)(11)(12)(13)(14)1-11-1()()20%(MarySmith),(BettySmith)51)14(1)(2)(3)(4)(5)1415/(Package,)()()(1)(2)2)(1-1)10001510010%(100/1000)()()(foul)3)/10002000020(20000/1000)15002013.33(20000/1500)231741.81819(Shoney's)1.0510000161-11.3.3A20(1-1)19801-21-21.41.172.///3.()()4.5.(benefits)(compensation)(competitiveadvantage)(costleadershipstrategy),(development)(humanresourcemanagement)()(humanresourceplanning)(jobanalysis)()(jobsatisfaction)(organizationalcitizenship)(organizationalcommitment)(pay)(performanceappraisalprocess)(productdifferentiation)(productivityimprovementprogram)(recruitment)(selection)(training)(unions)(workplacejustice)1.182.3.4.5.6.7.8.(1-1)9.1921)2)3)4)5)6)7)11)2)2.1/(dueprocess)1311(6911)2.1.1(LyndonJohnson)1960(equalemploymentopportunity,EEO)(protectedclossifications),(protectedgroups)1.2-1(7)1964(CivilRightsAct,CRA)72015196422()2500050000()19642-11.1964(7)152.199119643.197819644.19865.196740206.1990152)19919019648019912-21991()(cap)5000030000()19911964232-219911.1)2)3)74)2.1)A.1964(VRA)(ADA)B.a.VRAADA2)A.B.C.15100500001012001000002015002000005003000003)3.1)A.B.()2)3)4)5)244.5.1)()2)1991196419913)19781978(PDA)19644)19861986(IRCA)4()5)19671967(ADEA)(40)ADEA201ADEA404040506)1990(1)1990(ADA)ADA1()2()2515()ADA(unduehardship)ADAADA6132.190%30%2581602020%70%3419641991EEO(disparatetreatment)(disparateimpact)1)23()12(bias)(prejudice)4262)3()12()123.()(Primafaciecaseofdiscrimination)Primafacie1)354040()()-(McDonnell-Douglas)()(Smokinggun)52(-(Green))27A.B.C.D.52()()()40%80%()2)BFOQBFOQ(Bonafideoccupationalqualification)BFOQA.B.C.D.()()BFOQ(60)BFOQ4619913286(Watson)(Fortworth)5()()1991()2.1.2()()61.11246292.()(underutilized)1)5%20%2)(AAP)AAPAAPAAPAAP55%20%3.2-3AAPEEO80AAP2-32-1AAP7302-11.2.3.4.5.201019916.()2-31.AAP()2.AAP()3.4.AAP5.(50%)6.AAP7.312.21()42.2.11.1987(Hudson)20002-4()82.910112-12-2(Rohm&Hass)(Hewlett-Packard)2-4200020001.40%2.15%(198540%)3.29%4.11%5.40(197028)6.51%3554322-140%2-21.2.3.4.2-2331)2-2199147%199275%12EEO(LuckyStores)()2)2%13(Fortune)5001410EEO1000152-52-5(bond)343()7()8()3)16171819204)21()222-623862106320%13%2425352-6••••••()•()(StridRite)•()(TheSt.PetersburgTimes)•••••523()2627(2-8)1102.2.2361.202829805002000302./313000323334RJR()352.2.380(IrwinJacabs)W.T.(W.T.Grant&Co.)2-736()80372-71.2.3.4./5.6.7.8.9.10.2.2.410198719911000850371993IBM353000381./39401988199320%412.4275%434490%61%85%46%3858%34%61%31%3.2-82-8•••/••••••••2-3(St.Frances)1.2.3.4.5.6.7.8.2-33946(SkyChef)2-42-4(SkyChef)1.()2.3.4.2.2.5(inspection)7080(RobertCardy)(GregoryDobbins)47/(TQM)()38%80%4849199236%50199475%51(DavidBoje)5240199193%69%5340002200CNFD20054200050%55/()9102.31.196419911978198619671990(40)()()2.3.4.()5.6.417.(affirmativeaction)(affirmativeactionplan)1967(AgeDiscriminationinEmploymentActof1967)1990(AmericanswithDisabilitiesActof1990)(BFQQdefense)1964(CivilRightsActof1964)1991(CivilRightsActof1991)(disparateimpact)(disparatetreatment)(downsizing)(equalemploymentopportunity)(flextime)(four-fifthsrule)(glassceiling)1986(ImmigrationReformandControlActof1986)(jobsharing)-(McDonnell-DouglasTest)()(mixed-motivescases)(organizationalrestructuring)(preferentialtreatment)1978(PregnacyDiscriminationActof1978)(primafacie)(protectedclassification)()(protectedgroups)(telecommuting)(totalqualitymanagement)(TQM))(utilizationanalysis)1.2.199119643.197819674219904.45.4()a80%10%bc2515%276.7.8.9.10.11.1.2.453.4.5.11025(12)3()1043(Peabody's)741972(SandeetSingh)(Sikn)1.2.3.444546331)2)3)4)5)1)AT&T2)3)3.13.1.1AT&T11.AT&T1982AT&TAT&TAT&T2.AT&TAT&TAT&TAT&T()()()3.AT&TAT&TAT&T3.1.2AT&T(2)50(HR)()2(1)(2)31.(SusanJackson)(RandallSchuler)43-13-1(FordMotorCompany)703-11.2.34.3-1701979512.1AT&TL.(L.JamesHarvey)53.3-23-21.2.3.4.6(reactive)(proactive)523.23.2.1712341.1893-23-2(ColumbiaGasSystem)32.22()253(CEO)3-33-3()/3.3541084.43.2.211(3)(1)()(2)()()12931.1)()()3-1()1997100024019931200553-119931994199519961997()1020087007800950010000240200165215/10000500/10000500201201100050(1000/20)(500)()3-1(3-1)1000x10000y(230)3-52)/2013)5624022026020018016070008000()900010000140000()13()2.()()614510%()3.255()357()8(53)3.2.31.222.1)4()()5()3-3AT&T()AT&T7583-3(Barden)1252.5%152)(5)(sampling)5()2153-4ICL()3-4ICLICL165910/21793.2.4(HRIS)HRIS18(mainframe)19HRIS3-4HRIS/601.HRISAT&THRIS(4)EEO3-4HRISHRIS2.HRISHRISHRISHRISNCR90%20W.(ThomasW.Ruff)HRIS321HRISHRIS3-5HRISHRISHRISHRISHRISHRIS613.HRISHRIS(11)223-63-6HRIS1.2.3.4.5.6.7.3.33.3.1