银行柜面英语会话

银行柜面英语会话综合复习业务词汇Accountn.帐户Exchangev.兑换Openanaccount开立帐户Currencyn.货币Nationalityn.国籍Passportn.护照Accountnumber电话号码Balance余额Interestrate利率Deposit存钱Inwords大写Infigures小写业务词汇Depositorn.储户Withdrawv.取款Depositbookn.存折Depositcertificaten.存单Fixedaccountn.定期帐户Currentaccountn.活期帐户Calculatev.计算Openanaccount开户Foreigncurrency外币Statementn.对帐单Closeone’saccount销户Traveller’scheck旅行支票业务词汇Financialstatus财务状况Creditstanding资信Fixedrate固定利率Floatingrate浮动利率Mortgageloan抵押贷款Downpayment首付款Overdraft透支Allowance津贴Charge收费业务词汇Exchangememo:兑换水单Exchangequotation:外汇牌价Buyingrate:买入价Sellingrate:卖出价Commission：手续费Theexchangecontrollaw:外汇管制条例Countersign复签Endorse背书业务词汇Remittance汇款Cableremittance电汇Servicecommission手续费Collection托收Personalcheck个人支票Draweebank付款行Facevalue票面金额业务词汇Confidential保密的Guarantee担保书Document文件Applyfor申请Identitycard身份证Creditstanding资信Transaction交易Localnetwork当地网点Annualcommission年费Goldencard金卡Ordinarycard普通卡业务词汇Safedepositboxservice保管箱业务Personalfinanceservice个人理财业务Anagencyagreement代理协议Phone-bank电话银行Mobilephonebank手机银行E-bank网上银行Securities证券Yearlyrentalfee年租费Website网站Password密码Login登录Accountmanagement帐户管理feepayingagency代理缴费intercityremittances异地汇款Membership会员Personalfinance个人理财一：Reception日常接待情景对话外宾进来，问好，接待，询问办理何种业务，指向对应的柜台或拿叫号。办理业务后外宾表示感谢。问候并道别。模拟对话Goodmorning.Howdoyoudo./howareyou?Howdoyoudo.Fine.Howareyou?WhatcanIdoforyou?CanIhelpyou?IsthereanythingIcandoforyou?Pleasegotocounter5fortheservice.Pleasepressthebuttonforyournumberandwaitforamoment.Thankyouverymuchforyourhelp.Youarewelcome.Mypleasure.二：开户OPENINGANACCOUNT情景外宾需要开活期账户。填写申请表，姓名，住址。请出示护照。预留密码。收好存折和银行卡。开户模拟对话MayIhelpyou?Iwanttoopenacurrentaccountwithyourbank.Certainly.Wouldyoupleaseshowmeyourpassportandfilloutthisapplicationform.Ok.Pleasesignyournamehereandwritedownyouraddressaswell.Hereyouare.Pleaseinputyourpasswordforthebankbookandyourcardtoo.Ok.Hereisyourbankbookandyourcard.Pleasekeepthemsafe.Thankyou.Youarewelcome.三：存款DEPOSIT情景外宾进入，要求存款。请出示护照和存折或卡。输入密码。请收好存折和回单。请核对。再见。存款模拟对话CanIhelpyou?Iwanttodepositsomemoneyintomyaccount.Noproblem.Howmuchdoyouwanttodeposit?5000yuan.Ok.Wouldyoupleaseshowmeyourpassportandbankbook?(card?)Hereyouare.Pleaseenteryourpassword.Ok.Right.Hereisyourbankbookandyourreceipt.Pleasecheckit.Theyareok.Thankyouverymuch.Mypleasure.四：取款WITHDRAW情景：外宾需要取钱。询问数额，票面。请输入密码和出示护照。给钱和利息清单。道别。取款模拟对话Excuseme,canIwithdrawsomemoney?Ofcourse.Howmuchdoyouwanttowithdraw?3000yuan.Pleaseshowmeyourpassportandenteryourpinnumber.Ok.Howdoyoulikeyourmoney?20hundreds.20fifties.Hereareyou.Andthisisyourinterestnote.Thanks.Youarewelcome.五：挂失reportingaloss情景外宾来挂失银行卡。请提供姓名，卡号，护照号码，帐号。请填写挂失申请表。出示护照。7天后来领取新卡。道别。挂失模拟对话IamsorrybutIlostmycard.Donotworry.Pleasetellmeyourname,accountnumber,cardnumberifyoucanremember,andyourpassportnumbertoo.Ok.Hereareallmyinformation.Thanks.Wouldyoupleaseshowmeyourpassport?Hereitis.Pleasefilloutthisapplicationformforreportingaloss.Right.WhenIcangetmycardback?Youcancomebackforyournewcardtoday.Thanks.六：查询余额balance情景：客户收到电话单，担心账户没钱，想查询余额。请提供帐号，出示护照。输入密码。余额只有100元。建议存入一些钱。余额查询模拟对话Hello.Ireceivedmytelephonebillyesterday.Iwasworriedthatthereisnotenoughmoneyleftinmyaccount.Wouldyoupleasecheckmybalance?Sure.Pleaseshowmeyourpassport.Tellmeyouraccountandenteryourpassword.Ok.Right.Thebalanceinyouraccountis100yuan.Youmightneedputsomemoneyinit.Ithinkso.CanIdeposit500yuannow?Yes.Sure.七：外币存款情景：外宾想存美元。询问数额，定期或活期。介绍不同利率。外宾决定存一年定期。请核对并签名。外币存款模拟对话Iwanttodepositsomeforeigncurrency.Noproblem.Whichcurrency?Usdollars.Howmuchdoyouwanttodeposit?Usd1000.Ok.Doyoupreferfixeddepositorcurrentdeposit?Wouldyoupleasetellmetheirinterestrates?Yes.Therateis2%forfixeddepositand0.2%forcurrentdeposit.Isee.ThenIwouldchooseoneyearfixeddeposit.Ok.Wouldyoupleaseshowmeyourpassportandenterthepassword?Ok.Pleasesighhereandkeepyourreceipt.Thanks.八：销户closinganaccount情景：外宾表示明天回国，准备销户。表示祝福，请出示护照，询问如何取钱。要200美元旅行支票，其余要现金。请再支票上签名。请检查支票和钱。销户模拟对话Hi,xiaowang,Icometoclosemyaccount.Oh,areyouleavingchina?Yes,Iamleavingtomorrow.Ihopeyouenjoyedyourstayinchina.Yes,verymuch.Wouldyoupleaseshowmeyourpassport?Hereareyou.Howdoyouwanttowithdrawyourmoney?Iwant200usdtraveler’schecksandhavetherestincash.Noproblem.Pleasesignyournameoneachcheck.Allright.Hereisyourmoneyandchecks.Pleasecountit.九：货币兑换MONEYEXCHANGE情景：外宾想用美元兑换一些人民币。询问换多少。请填写兑换水单。出示护照。提示在水单上签名。并保管好水单。货币兑换模拟对话CanIexchangesomermbwithusdollars?Yes,youcan.Howmuchdoyouwanttoexchange?Usd200.Pleasefilloutthisexchangememoandshowmeyourpassport.Isthatallright?Yes.Donotforgettosignyournameonthememo.Oh.Ok.Hereisyourmoneyandexchangememo.Pleasekeepthememoandyoucouldexchangermbintousdwhenyouleavechina.Isee.Thanks.十：汇款remittance情景：外宾查询是否国际汇款已到请求出示护照，询问帐号，查询美国银行，汇款已到。1000美元。外宾要求取现。汇款模拟对话CanIhelpyou?Well,areletiveofminesentme1000usdthroughbankofamericainNewYork7daysago.Iwanttoknowifthemoneyhasarrived.Letmecheckitforyou.Wouldyoupleaseshowmeyourpassportandtellmeyouraccountnumberandyour