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Continued1Shanghai·Tianjin·Shenzhen·Guangzhou·Hangzhou·Suzhou·Wuxi·Changzhou·Nantong·Jinan·QingdaoContinued2Shanghai·Tianjin·Shenzhen·Guangzhou·Hangzhou·Suzhou·Wuxi·Changzhou·Nantong·Jinan·QingdaoFivePracticesandTenCommitmentsofSuccessfulLeaders成功的领导者的五项实践和十项投入1.ChallengingtheProcess1.SearchforOpportunities寻找机会向程序挑战2.ExperimentandTakeRisks试验并敢于冒险2.InspiringaSharedVision3.EnvisiontheFuture想象未来激发一个共同的愿景4.EnlistOthers号召他人3.EnablingOtherstoAct5.FosterCollaboration培养合作精神使他人有能力去做6.StrengthenOthers给他人以力量4.ModelingtheWay7.SettheExample设立榜样身先士卒，以身作则8.PlanSmallWins计划取得小的胜利5.EncouragingtheHeart9.RecognizeIndividualContribution鼓舞人心认可个人的贡献10.CelebrateAccomplishment庆祝成就Continued3Shanghai·Tianjin·Shenzhen·Guangzhou·Hangzhou·Suzhou·Wuxi·Changzhou·Nantong·Jinan·Qingdao特征序号百分比Honest诚实183Competent有能力的267Forward-looking有远见362Inspiring鼓舞人心458Intelligent智慧543Fair-minded公正640Broad-minded坦荡737Straightforward直截了当834Imaginative有想象力934Dependable可靠1033Supportive能提供支持1132Courageous有勇气1227Caring关心1326Cooperative合作1425Mature成熟1523Ambitious有雄心1621Determined坚定的1720Self-controlled有自控力1813Loyal忠诚1911Independent独立2010成功领导者的关键特征Continued4Shanghai·Tianjin·Shenzhen·Guangzhou·Hangzhou·Suzhou·Wuxi·Changzhou·Nantong·Jinan·QingdaoWhatdoyoudowhenyou’restuckwithagroupofemployeeswhoseworkisn’tuptopar?Peoplewholackexperience...enthusiasm...ortheskillsyouexpectedthemtohave?当你面对一群不能按照标准完成工作的员工，你该如何应对？他们缺乏经验，缺乏工作热情，或是缺乏你期望他们拥有的技能……MAKETHEBESTOFWHATYOU’VEGOT充分利用现有人员Continued5Shanghai·Tianjin·Shenzhen·Guangzhou·Hangzhou·Suzhou·Wuxi·Changzhou·Nantong·Jinan·QingdaoYoucouldruntothebossandaskforreplacements.Butwhatiftherearenoneavailable?Complainingwon’thelp,anditmightmakethebossthinkyoucan’thandlethesituation.你可以跑到老板那里要求换人。但是如果找不到合适的呢？抱怨是没有用的，而且抱怨也会让老板认为你无法控制局面。MAKETHEBESTOFWHATYOU’VEGOT充分利用现有人员Continued6Shanghai·Tianjin·Shenzhen·Guangzhou·Hangzhou·Suzhou·Wuxi·Changzhou·Nantong·Jinan·QingdaoOnethingyoumightbetemptedtodoisletthesepeopleknowwhatyouthinkofthem!Unfortunately,thatwilldomoreharmthangood.Ifthepeopleassignedtoyouthinkyou’rejustputtingupwiththem,they’renotgoingtofeelliketryingharder.你或许会想告诉这些人你对他们的想法。但不幸的是，那样只会使事情更糟。如果你手下的人认为你是在容忍他们，他们就不会再更加努力了。MAKETHEBESTOFWHATYOU’VEGOT充分利用现有人员Continued7Shanghai·Tianjin·Shenzhen·Guangzhou·Hangzhou·Suzhou·Wuxi·Changzhou·Nantong·Jinan·QingdaoThebestanswer---theonlyanswer---istoacceptthesituationandmakethebestofit.Thesepeopleareyours...likeitornot.Yourjobistogetthebestoutofwhatyou’vegot---evenifittakesextraeffortandpatience.Don’texpectmiracles.Justgetonwithit.最好的方法和唯一的答案—-就是接受现状，并且改变它。这些员工是你的,喜欢或是不喜欢。你的工作是把现有资源发挥得更好---即使需要你付出更多努力和耐心。不要期望奇迹出现。1.MAKETHEBESTOFWHATYOU’VEGOT充分利用现有人员Continued8Shanghai·Tianjin·Shenzhen·Guangzhou·Hangzhou·Suzhou·Wuxi·Changzhou·Nantong·Jinan·QingdaoEvenifyou’restuckwithsomeprettyunqualifiedpeople,there’sboundtobesomegoodinthem.Lookforit...it’stheonlythingyou’vegottobuildon.Remindyourselfthatthere’sgoldineveryoneifyoudigdeepenough.即使你周围都是些不十分合格的人，他们身上总是有优点可以成为你修筑成功的基础。提醒你自己只要挖够深度，从每个人身上你都能挖到金子。MAKETHEBESTOFWHATYOU’VEGOT充分利用现有人员Continued9Shanghai·Tianjin·Shenzhen·Guangzhou·Hangzhou·Suzhou·Wuxi·Changzhou·Nantong·Jinan·QingdaoWhenyoudiscoveranythinggoodaboutyourpeople,nurtureitwithpraise---sincere,frequent,heartypraise.Applaudeventhesmallthingsyoumightoverlookinamorequalifiedgroup.Ifyoucanconvincepeopletheyhavewhatittakestodobetter,they’llwanttoimprove.当你在员工身上发现优点时，用赞美来滋养它，真诚地，频繁地，真心地赞美。称赞那些即使在比较好的团队中都非常小的¸你容易忽略的事。如果你能说服人们如何可以做得更好，他们会很愿意去改善。MAKETHEBESTOFWHATYOU’VEGOT充分利用现有人员Continued10Shanghai·Tianjin·Shenzhen·Guangzhou·Hangzhou·Suzhou·Wuxi·Changzhou·Nantong·Jinan·QingdaoOncethesepeoplebegintobelievetheycansucceed,setnewsightsforthem.Butdon’taimtoohigh---justalittleabovewheretheyarenow.Ifyouhelppeoplemakejustonestepup,pridewilltakethemtothenextstep...andthenext.一旦这些员工开始相信他们能够成功，就给他们设立目标。但是不要太高---仅仅提高一点。如果你帮助他们上一个台阶，成就感会带着他们走向更高一个台阶，然后再高一个台阶。MAKETHEBESTOFWHATYOU’VEGOT充分利用现有人员Continued11Shanghai·Tianjin·Shenzhen·Guangzhou·Hangzhou·Suzhou·Wuxi·Changzhou·Nantong·Jinan·QingdaoWhileyou’redevelopingtheirstrengths,accepttheweaknessesofyourstaff---eventhoselittlethingsyouwouldn’ttolerateinamorequalifiedgroup.Ifyouconstantlycriticize,peoplewon’tdeveloptheconfidencetheyneedtodoabetterjob.在你发展他们的实力的时候，接受他们的弱点。即使这些缺点是你在更好的团队中无法接受的。如果你总是批评，人们将无法增加那种能把工作做得更好的自信。MAKETHEBESTOFWHATYOU’VEGOT充分利用现有人员Continued12Shanghai·Tianjin·Shenzhen·Guangzhou·Hangzhou·Suzhou·Wuxi·Changzhou·Nantong·Jinan·QingdaoManysupervisorssurprisethemselveswithwhattheydowithabelow-parteam.Ifyouacceptpeopleforwhattheyare...buildlittlebylittleonstrengths...anddon’tbecomediscouragedbyweaknesses...youcanturnevenamediocrebunchintoagoodone.That’sgoodmanagement!许多管理者都会惊讶于自己对那些能力欠缺的团队采取的措施。如果你接受了这群人，请一点点建立他们的能力，而不要由于他们的弱点而气馁。你可以变平庸为上等。这就是优秀的管理。MAKETHEBESTOFWHATYOU’VEGOT充分利用现有人员Continued13Shanghai·Tianjin·Shenzhen·Guangzhou·Hangzhou·Suzhou·Wuxi·Changzhou·Nantong·Jinan·QingdaoSHOWAPPRECIATION表示感激/表扬清朝末年,著名学者俞樾在他的一笑中讲过这样一个故事:京城有个官吏要到外地就任.临行前,他去跟恩师道别.恩师对他说:外地不比京城,要谨慎从事.官吏说:没关系,现在的人都喜欢听好话,我呀,准备了一百顶高帽子.恩师一听这话,很生气,以教训的口吻说:做人要正值,你怎么可以这样?官吏说:恩师喜怒,我这也是没有办法的办法.要知道,