搜索
1UnitTwoSpaceMysteriesApologyLetters道歉信复习Review1径直走：gostraightahead/on2沿着街道走：goalongthestreet3过桥：gooverthebridge4穿过公园：gothroughthepark5过马路：crossthestreet6向左/右转：turnleft/right7在第一个路口右转：takethefirst(turning)ontheright8在第二个路口左转：takethesecond(turning)ontheleftUnitTwoSpaceMysteriesP44例文1翻译TranslationDearMr.Hill:Pleaseacceptoursincereapology.Weareverysorrytohavechargedyoutwiceforthesameproduct.亲爱的希尔先生：请接受我们真诚的歉意！十分抱歉，我们对同样的产品收取了您两次费用。UnitTwoSpaceMysteriesP44例文1翻译TranslationItwasclearlyamistakeatourendandnotonethatwetakelightly.Wecancertainlyunderstandyourshockwhenseeingdoubletheamountexpectedonyourcreditcardstatement.这显然是我们的错误，而且是不容轻视的错误。当您看到信用卡对帐单上的金额增加一倍时，我们完全能够理解您的震惊。UnitTwoSpaceMysteriesP44例文1翻译TranslationIunderstandfrommystaffthattheerrorwasduetoacomputerglitchinourautomatedbillingsystem.Asaresultofthisissue,andinordertopreventthisfromhappeninginthefuture,newproceduresarebeingputinplace.我从我的员工那里了解到，这次的错误是由于我们的自动计费系统中存在的计算机故障。鉴于这个问题，并且为了防止将来发生这种情况，我们正在落实新的程序。UnitTwoSpaceMysteriesP44例文1翻译TranslationInthemeantime,wehavecredityouraccountfortheappropriateamount$500.Wehopethatthiswillbesufficienttocorrecttheerrorandaddressanyinconveniencethismayhavecausedyou.与此同时，我们已经将错误扣除的500美元存入了您的帐户。我们希望这些举动足以纠正之前的错误，并解决可能给您带来的任何不便。UnitTwoSpaceMysteriesP44例文1翻译TranslationWethankyouforbringingthistoourattention.Itwillhelpusimproveouroperationsandservices.Weverymuchappreciateyourbusinessandhopethatyouwillremainavaluedcustomer.我们感谢您让我们注意到这个问题。这将帮助我们改善运营，提高服务。我们万分感谢您的光临，并且由衷地希望您继续做我们的重要顾客。UnitTwoSpaceMysteriesP44例文1翻译TranslationIfthereareanyotherissuesthatneedtobeaddressed,pleasedon’thesitatetocontactme.如果您还有其他问题需要解决，请随时与我联系。UnitTwoSpaceMysteries道歉信的内容Contents一般来说，道歉信应该包括四个基本方面：1表示歉意。Tomakeapologies.2解释事由。Toexplainthereason.3提出弥补措施。Toproposetheremedymeasures.4再次致歉。Toapologizeagain.UnitTwoSpaceMysteries开头——表示歉意1Iamwritingtoapologizefor...我写这封信是因......向你致歉。2Iwouldliketogiveyoumyapologyfor…关于……，我向你道歉。3Pleaseacceptmysincereapologyfor…请接受我关于……的真诚道歉。4Iwouldliketoexpressmydeepestapologyfor…关于......，我想向您致以最深的歉意。道歉的常用表达UsefulExpressions结尾——再次致歉1Pleaseallowmetosaysorryagain.请允许我再一次向你道歉。2Onceagain,I’msorryforanyinconveniencecaused.我再一次为所有的不便向你道歉。3Ipromisethatwon’thappenagaininthefuture.Pleaseallowmetosaysorryagain.我保证这件事以后不会再发生，请允许我再次致歉。4Isincerelyhopeyoucanacceptmyapologyandunderstandmysituation.我真心希望你能理解我的处境，并接受我的道歉。道歉的常用表达UsefulExpressions道歉的其他常用句式1Thankyouforbeingpatientwithus.衷心感谢您对我们的耐心。2Thankyouforbringthistoourattention.非常感谢您让我们注意到这个问题。3Inordertoavoid...happeningagain,Ihave...为了避免以后再次发生此类事件，我……4Iwantyoutoknowhowbadlywefeelaboutitandtoassureyouthatitwon’thappenagain.我想让你知道我们的感受何其糟糕，并向你保证以后不会再发生。道歉的常用表达UsefulExpressionsDear_____:(收件人)Iamwritingthislettertoexpressmydeepestapologyfor_____.（关于......，我想向您致以最深的歉意。）Thereasonformymistakeisthat_____(犯错的主要原因).First,_____.Inaddition,_____.Ifpossible,Iwouldliketosuggestthat_____(提出弥补措施).Thanksforbeingpatientwithus.Onceagain,I’msorryforanyinconveniencecaused.Ipromisethatwon’thappenagaininthefuture.Pleaseallowmetosaysorryagain.（再次道歉。）Sincerely,（寄件人）道歉信的一般格式14UnitTwoSpaceMysteriesTaskReadandComplete1.Aneffectiveletterofapologyisanimportantpartto____________theproblemandthen____________withlife.2.Aneffectiveletterofapologyshouldfocusonwhatyouwilldotorectifythesituationinsteadof____________youhavecaused.3.Thelanguageofanapologylettershouldbe___________________.4.Thetoneofanapologylettershouldbe.5.Apartfromwritinganapologyletter,youshouldtrytosetupatimetoexpressyourapology____________.remedygetonthedamageclearandsimpleconsiderateandrespectfulinpersonPracticalReadingDirections:Thefollowingisanarticleonhowtowriteaneffectiveapologyletter.Afterreadingit,youarerequiredtocompletetheinformationaboutthearticlebyfillingintheblankswithnomorethan3words.TaskReadandWrite说明：假定你是ExcellentLaboratorySupplies,Inc.的销售部经理，给Smith先生写一封致歉函，内容如下：1.代表我公司为贵方上周购买的实验室设备的延误表示歉意；2.根据销售协议设备本应于昨天交付；3.由于生产设备出现问题，无法完成您订购的1000台设备；4.请接受明天将交付的500台设备的初次交货，其余部分将在一周内交付；5.向您保证这是一个孤立事件，不会再发生,希望这不会破坏我们建立的良好业务关系。WordsforReference:实验室设备thelaboratoryequipment销售协议thesalesagreement初次交货theinitialdelivery孤立事件isolatedincidentDearMr.Smith,IwritetoyouonbehalfofExcellentLaboratorySupplies,Inc.toapologizeforthedelayinthedeliveryofthelaboratoryequipmentyoupurchasedlastweek.Accordingtothesalesagreement,theequipmentshouldhavebeendeliveredyesterday.However,wehadproblemswiththeproductionequipment.Duetothis,wewerenotabletocompletethe1,000equipmentyouhaveordered.Pleaseaccepttheinitialdeliveryof500piecesofequipmentwhichwillbedeliveredtomorrow.Therestoftheequipmentwillbedeliveredwithintheweek.Weassureyouthatthisisanisolatedincidentandwillnothappenagain.Wehopethiswillnotbreakthegoodbusinessrelationshipwehavebuilt.Yourssincerely,LiQiang,MarketingDepartmentManager